In accordance with IT-1822.1E, Technology Services
    Office of Information Technology
    Priority Service Level Requirements
    In accordance with the College’s Technology Services policy, once a request for technology
    services has completed the online approval process, it generally takes about three (3) to five (5)
    working days to complete most requests.
    Requests generally adhere to this timeline unless otherwise indicated or circumstance dictates
    that a
    Priority Service Level
    is required. This is indicated by the following parameters on the
    help desk system request:
    - Priority
    - Need By Date
    - Urgency
    Should a particular request require a longer period of time for completion, the contact person is
    usually notified. Each request should be reasonable and will be evaluated on a case-by-case
    Approved 5/12/10

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