Noel-Levitz Student Satisfaction Inventory
Spring 2009
Published by the Office of Institutional Research
August 21, 2009
Page No.
Strengths & Challenges
1
Summary Report
4
Items
5
Items ranked by Importance
12
Items ranked by Satisfaction
20
Where we Stand Nationally on Items of Importance
28
Table of Contents
Noel-Levitz Student Satisfaction Inventory
Noel
‐
Levitz
Student
Satisfaction
Inventor
y
Spring
2009
Strengths
8. Classes are scheduled at times that are convenient for me.
18. The quality of instruction I receive in most of my classes is excellent.
70. I am able to experience intellectual growth here.
75. Availability of on campus classes
69. There is a good variety of courses provided on this campus.
71. Services I need are available on my primary campus.
58. Nearly all of the faculty are knowledgeable in their fields.
66. Program requirements are clear and reasonable.
61. Faculty are usually available after class and during office hours.
43. Class change (drop/add) policies are reasonable.
51. There are convenient ways of paying my school bill.
68. On the whole, the campus is well-maintained.
34. Computer labs are adequate and accessible.
36. Students are made to feel welcome on this campus.
46. Faculty provide timely feedback about student progress in a course.
3. The quality of instruction in the vocational/technical programs is excellent.
Challenges
15. I am able to register for classes I need with few conflicts.
39. The amount of student parking space on campus is adequate.
5. The personnel involved in registration are helpful.
24. Parking lots are well-lighted and secure.
40. My academic advisor is knowledgeable about the transfer requirements of other schools.
41. Admissions staff are knowledgeable.
65. Students are notified early in the term if they are doing poorly in a class.
52. This school does whatever it can to help me reach my educational goals.
08/19/2009
1
Office of Institutional Research
Challenges - continued
7. Adequate financial aid is available for most students.
25. My academic advisor is concerned about my success as an individual.
16. The college shows concern for students as individuals.
23. Faculty are understanding of students' unique life circumstances.
13. Financial aid awards are announced to students in time to be helpful in college planning.
63. I seldom get the "run-around" when seeking information on this campus.
12. My academic advisor helps me set goals to work toward.
Benchmarks
Lower Satisfaction vs. National Community Colleges
18. The quality of instruction I receive in most of my classes is excellent.
15. I am able to register for classes I need with few conflicts.
31. The campus is safe and secure for all students.
70. I am able to experience intellectual growth here.
32. My academic advisor is knowledgeable about my program requirements.
69. There is a good variety of courses provided on this campus.
39. The amount of student parking space on campus is adequate.
5. The personnel involved in registration are helpful.
58. Nearly all of the faculty are knowledgeable in their fields.
66. Program requirements are clear and reasonable.
6. My academic advisor is approachable.
24. Parking lots are well-lighted and secure.
41. Admissions staff are knowledgeable.
29. Faculty are fair and unbiased in their treatment of individual students.
52. This school does whatever it can to help me reach my educational goals.
68. On the whole, the campus is well-maintained.
34. Computer labs are adequate and accessible.
08/19/2009
2
Office of Institutional Research
Benchmarks - continued
35. Policies and procedures regarding registration and course selection are clear and well-publicized.
36. Students are made to feel welcome on this campus.
25. My academic advisor is concerned about my success as an individual.
16. The college shows concern for students as individuals.
23. Faculty are understanding of students' unique life circumstances.
13. Financial aid awards are announced to students in time to be helpful in college planning.
63. I seldom get the "run-around" when seeking information on this campus.
42. The equipment in the lab facilities is kept up to date.
47. There are adequate services to help me decide upon a career.
08/19/2009
3
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Student
Centerness
5.93 5.13 / 1.32 0.80 5.96
5.34 /
1.13 0.62
-0.21
***
Instructional
Effectiveness
6.12 5.26 / 1.21 0.86 6.16
5.38 /
1.06 0.78
-0.12
***
Responsiveness
to
Diverse
Populations
5.38 / 1.39
5.43 /
1.24
-0.05
Campus
Support
Services
5.44 4.77 / 1.27 0.67 5.44
4.94 /
1.15 0.50
-0.17
***
Safety
and
Security
6.10 4.67 / 1.32 1.43 5.98
4.97 /
1.20 1.01
-0.30
***
Academic
Advising/Counseling
6.12 5.03 / 1.44 1.09 6.11
5.19 /
1.29 0.92
-0.16
***
Admissions
and
Financial
Aid
6.02 4.83 / 1.41 1.19 6.01
5.10 /
1.21 0.91
-0.27
***
Academic
Services
5.97 5.15 / 1.25 0.82 6.03
5.42 /
1.05 0.61
-0.27
***
Registration
Effectiveness
6.14 5.21 / 1.19 0.93 6.14
5.39 /
1.04 0.75
-0.18
***
Service
Excellence
5.94 4.96 / 1.29 0.98 5.94
5.23 /
1.07 0.71
-0.27
***
Concern
for
the
Individual
6.05 5.02 / 1.35 1.03 6.07
5.21 /
1.20 0.86
-0.19
***
Campus
Climate
5.94 5.07 / 1.25 0.87 5.95
5.27 /
1.06 0.68
-0.20
***
Noel
‐
Levitz
Student
Satisfaction
Inventory
Summary
Report
SD = Standard Deviation
* Difference statistically significant to the .05 level ** significant to the .01 level, *** significant to the .001 level
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
08/19/2009
4
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
5.35
5.20 /
1.51 0.15 5.45
5.28 /
1.37 0.17
-0.08
5.88
5.20 /
1.57 0.68 5.94
5.35 /
1.40 0.59
-0.15
***
6.03
5.33 /
1.43 0.70 6.03
5.39 /
1.33 0.64
-0.06
5.81
5.05 /
1.67 0.76 5.50
4.85 /
1.58 0.65
0.20
***
6.21
4.82 /
1.85 1.39 6.15
5.34 /
1.54 0.81
-0.52
***
6.19
5.22 /
1.74 0.97 6.19
5.39 /
1.59 0.80
-0.17
***
6.13
5.00 /
1.81 1.13 6.18
5.09 /
1.69 1.09
-0.09
6.39
5.43 /
1.63 0.96 6.42
5.39 /
1.53 1.03
0.04
5.94
5.00 /
1.62 0.94 5.90
5.03 /
1.53 0.87
-0.03
4.53
3.89 /
1.85 0.64 4.58
4.46 /
1.63 0.12
-0.57
***
6.02
4.98 /
1.55 1.04 5.87
4.84 /
1.46 1.03
0.14
**
6.03
4.87 /
1.82 1.16 5.96
5.00 /
1.68 0.96
-0.13
*
6.06
4.61 /
1.91 1.45 6.00
4.87 /
1.66 1.13
-0.26
***
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
SD = Standard Deviation
* Difference statistically significant to the .05 level ** significant to the .01 level, *** significant to the .001 level
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
4. Security staff are helpful.
5. The personnel involved in registration are helpful.
6. My academic advisor is approachable.
1. Most students feel a sense of belonging here.
2. Faculty care about me as an individual.
3. The quality of instruction in the
vocational/technical programs is excellent.
13. Financial aid awards are announced to students in
time to be helpful in college planning.
10. Child care facilities are available on campus.
11. Security staff respond quickly in emergencies.
12. My academic advisor helps me set goals to work
toward.
7. Adequate financial aid is available for most
students.
8. Classes are scheduled at times that are convenient
for me.
9. Internships or practical experiences are provided in
my degree/certificate program.
08/19/2009
5
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
6.01
5.08 /
1.68 0.93 6.12
5.56 /
1.37 0.56
-0.48
***
6.30
5.15 /
1.71 1.15 6.33
5.39 /
1.52 0.94
-0.24
***
6.09
4.85 /
1.69 1.24 6.09
5.10 /
1.52 0.99
-0.25
***
4.74
4.58 /
1.56 0.16 4.67
4.57 /
1.35 0.10
0.01
6.36
5.47 /
1.43 0.89 6.40
5.57 /
1.33 0.83
-0.10
*
5.08
4.56 /
1.53 0.52 5.10
4.74 /
1.36 0.36
-0.18
***
6.02
4.58 /
1.91 1.44 6.03
5.02 /
1.66 1.01
-0.44
***
5.92
4.92 /
1.79 1.00 5.94
5.33 /
1.51 0.61
-0.41
***
5.87
5.08 /
1.55 0.79 5.91
5.24 /
1.38 0.67
-0.16
***
6.09
5.04 /
1.64 1.05 6.10
5.19 /
1.52 0.91
-0.15
**
6.18
4.48 /
1.95 1.70 6.10
5.07 /
1.64 1.03
-0.59
***
6.10
4.86 /
1.80 1.24 6.09
5.06 /
1.67 1.03
-0.20
***
5.75
5.12 /
1.64 0.63 5.92
5.48 /
1.39 0.44
-0.36
***
6.03
5.06 /
1.57 0.97 6.02
5.40 /
1.33 0.62
-0.34
***
6.00
5.25 /
1.59 0.75 6.10
5.47 /
1.41 0.63
-0.22
***
28. It is an enjoyable experience to be a student on
this campus.
25. My academic advisor is concerned about my
success as an individual.
26. Library staff are helpful and approachable.
27. The campus staff are caring and helpful.
22. People on this campus respect and are supportive
of each other.
23. Faculty are understanding of students' unique life
circumstances.
24. Parking lots are well-lighted and secure.
19. This campus provides effective support services
for displaced homemakers.
20. Financial aid counselors are helpful.
21. There are a sufficient number of study areas on
campus.
16. The college shows concern for students as
individuals.
17. Personnel in the Veterans' Services program are
helpful.
18. The quality of instruction I receive in most of my
classes is excellent.
14. Library resources and services are adequate.
15. I am able to register for classes I need with few
conflicts.
08/19/2009
6
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
6.15
5.18 /
1.61 0.97 6.22
5.33 /
1.48 0.89
-0.15
**
5.75
4.72 /
1.56 1.03 5.83
4.98 /
1.43 0.85
-0.26
***
6.25
5.22 /
1.53 1.03 6.25
5.50 /
1.35 0.75
-0.28
***
6.23
5.19 /
1.71 1.04 6.25
5.36 /
1.61 0.89
-0.17
***
5.69
4.90 /
1.60 0.79 5.74
5.10 /
1.41 0.64
-0.20
***
6.11
5.37 /
1.58 0.74 6.17
5.54 /
1.44 0.63
-0.17
***
6.11
5.23 /
1.63 0.88 6.13
5.41 /
1.42 0.72
-0.18
***
6.11
5.31 /
1.55 0.80 6.12
5.53 /
1.36 0.59
-0.22
***
6.00
5.14 /
1.57 0.86 6.05
5.20 /
1.45 0.85
-0.06
5.78
5.10 /
1.66 0.68 5.66
5.17 /
1.47 0.49
-0.07
6.21
3.69 /
2.13 2.52 6.15
4.54 /
1.95 1.61
-0.85
***
6.16
5.00 /
1.71 1.16 6.10
5.10 /
1.61 1.00
-0.10
6.16
4.95 /
1.75 1.21 6.12
5.35 /
1.42 0.77
-0.40
***
6.04
5.23 /
1.57 0.81 6.12
5.42 /
1.41 0.70
-0.19
***
40. My academic advisor is knowledgeable about the
transfer requirements of other schools.
41. Admissions staff are knowledgeable.
42. The equipment in the lab facilities is kept up to
date.
37. Faculty take into consideration student
differences as they teach a course.
38. The student center is a comfortable place for
students to spend their leisure time.
39. The amount of student parking space on campus
is adequate.
34. Computer labs are adequate and accessible.
35. Policies and procedures regarding registration
and course selection are clear and well-publicized.
36. Students are made to feel welcome on this
campus.
31. The campus is safe and secure for all students.
32. My academic advisor is knowledgeable about my
program requirements.
33. Admissions counselors accurately portray the
campus in their recruiting practices.
29. Faculty are fair and unbiased in their treatment of
individual students.
30. The career services office provides students with
the help they need to get a job.
08/19/2009
7
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
6.13
5.40 /
1.51 0.73 6.07
5.41 /
1.44 0.66
-0.01
5.63
4.98 /
1.59 0.65 5.50
4.90 /
1.52 0.60
0.08
5.97
5.30 /
1.57 0.67 6.02
5.60 /
1.35 0.42
-0.30
***
6.11
5.34 /
1.52 0.77 6.15
5.28 /
1.46 0.87
0.06
6.04
5.08 /
1.61 0.96 6.02
5.18 /
1.46 0.84
-0.10
*
6.03
4.99 /
1.66 1.04 6.01
5.16 /
1.51 0.85
-0.17
***
6.02
4.93 /
1.65 1.09 5.94
5.14 /
1.45 0.80
-0.21
***
5.96
5.24 /
1.55 0.72 5.95
5.36 /
1.45 0.59
-0.12
*
6.12
5.34 /
1.63 0.78 6.11
5.40 /
1.48 0.71
-0.06
6.13
5.05 /
1.63 1.08 6.18
5.21 /
1.48 0.97
-0.16
***
5.99
5.13 /
1.52 0.86 5.99
5.26 /
1.42 0.73
-0.13
**
5.98
4.99 /
1.60 0.99 6.00
5.16 /
1.46 0.84
-0.17
***
5.98
5.07 /
1.53 0.91 5.96
5.23 /
1.37 0.73
-0.16
***
6.00
5.07 /
1.64 0.93 6.01
5.34 /
1.44 0.67
-0.27
***
55. Academic support services adequately meet the
needs of students.
56. The business office is open during hours which
are convenient for most students.
52. This school does whatever it can to help me reach
my educational goals.
53. The assessment and course placement
procedures are reasonable.
54. Faculty are interested in my academic problems.
49. Admissions counselors respond to prospective
students' unique needs and requests.
50. Tutoring services are readily available.
51. There are convenient ways of paying my school
bill.
46. Faculty provide timely feedback about student
progress in a course.
47. There are adequate services to help me decide
upon a career.
48. Counseling staff care about students as
individuals.
43. Class change (drop/add) policies are reasonable.
44. I generally know what's happening on campus.
45. This institution has a good reputation within the
community.
08/19/2009
8
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
6.03
5.11 /
1.63 0.92 5.98
5.22 /
1.47 0.76
-0.11
*
6.20
5.41 /
1.53 0.79 6.29
5.64 /
1.31 0.65
-0.23
***
5.82
5.15 /
1.56 0.67 5.78
5.20 /
1.47 0.58
-0.05
6.03
5.18 /
1.61 0.85 6.03
5.28 /
1.46 0.75
-0.10
*
6.18
5.54 /
1.49 0.64 6.18
5.56 /
1.38 0.62
-0.02
5.96
5.24 /
1.58 0.72 6.00
5.50 /
1.48 0.50
-0.26
***
6.06
4.50 /
1.93 1.56 6.03
5.08 /
1.62 0.95
-0.58
***
5.98
5.20 /
1.50 0.78 6.05
5.40 /
1.35 0.65
-0.20
***
6.14
4.94 /
1.75 1.20 6.14
4.89 /
1.69 1.25
0.05
6.20
5.35 /
1.55 0.85 6.22
5.49 /
1.37 0.73
-0.14
**
5.91
4.71 /
1.76 1.20 5.90
4.88 /
1.59 1.02
-0.17
**
6.12
5.35 /
1.51 0.77 6.15
5.72 /
1.32 0.43
-0.37
***
6.23
5.30 /
1.62 0.93 6.27
5.55 /
1.42 0.72
-0.25
***
6.25
5.48 /
1.47 0.77 6.28
5.67 /
1.32 0.61
-0.19
***
6.21
5.30 /
1.78 0.91
70. I am able to experience intellectual growth here.
71.All services I need are available on my primary
campus.
67. Channels for expressing student complaints are
readily available.
68. On the whole, the campus is well-maintained.
69. There is a good variety of courses provided on
this campus.
64. Nearly all classes deal with practical experiences
and applications.
65. Students are notified early in the term if they are
doing poorly in a class.
66. Program requirements are clear and reasonable.
61. Faculty are usually available after class and
during office hours.
62. Bookstore staff are helpful.
63. I seldom get the "run-around" when seeking
information on this campus.
58. Nearly all of the faculty are knowledgeable in
their fields.
59. New student orientation services help students
adjust to college.
60. Billing policies are reasonable.
57. Administrators are approachable to students.
08/19/2009
9
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
5.65
5.02 /
1.68 0.63
5.77
5.19 /
1.59 0.58
5.96
5.17 /
1.86 0.79
6.25
5.28 /
1.75 0.97
5.96
5.29 /
1.64 0.67
6.04
5.08 /
1.72 0.96
6.02
4.74 /
1.92 1.28
6.02
4.99 /
1.77 1.03
5.69
4.56 /
2.00 1.13
5.50 /
1.50
5.55 /
1.37
-0.05
5.43 /
1.54
5.44 /
1.43
-0.01
5.42 /
1.55
5.51 /
1.39
-0.09
5.25 /
1.52
5.33 /
1.38
-0.08
82. Institution's commitment to evening students?
83. Institution's commitment to older, returning
learners?
84. Institution's commitment to under-represented
populations?
79.Satisfaction with the amount of time I had to wait
to obtain advisement services on my primary campus.
80. Satisfion with the food service on my primary
campus.
81. Institution's commitment to part-time students?
76. Satisfaction with the availability of online classes.
77. Satisfactoined with the amount of time I have to
wait to obtain admissions services on my primary
campus.
78. Satisfaction with the amount of time I had to wait
to obtain financial aid services on my primary
campus.
73. Satisfaction with the knowledge of the faculty and
staff on my primary campus about the student
activities available.
74. Satisfacton with the number of times I have to go
to another campus or site to obtain services.
75. Satisfaction with the availability of on campus
classes.
72. Satisfaction with the student activities available
on my primary campus.
08/19/2009
10
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
5.28 /
1.59
5.33 /
1.45
-0.05
5.37 /
1.54
5.44 /
1.41
-0.07
6.32
6.21
5.96
5.83
5.86
5.78
5.22
5.16
3.67
3.53
4.83
4.86
5.39
5.42
5.32
5.20
5.49
5.34
94. Campus appearance as factor in decision to enroll.
95. Personalized attention prior to enrollment as
factor in decision to enroll.
91. Opportunity to play sports as factor in decision to
enroll.
92. Recommendations from family/friends as factor
in decision to enroll.
93. Geographic setting as factor in decision to enroll.
88. Financial aid as factor in decision to enroll.
89. Academic reputation as factor in decision to
enroll.
90. Size of institution as factor in decision to enroll.
85. Institution's commitment to commuters?
86. Institution's commitment to students with
disabilities?
87. Cost as factor in decision to enroll.
08/19/2009
11
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
8. Classes are scheduled at times that are
convenient for me.
6.39
5.43 /
1.63 0.96 6.42
5.39 /
1.53 1.03
0.04
18
. The quality of instruction I receive in most
of my classes is excellent.
6.36
5.47 /
1.43 0.89 6.40
5.57 /
1.33 0.83
-0.10
*
87. Cost as factor in decision to enroll.
6.32 6.21
15. I am able to register for classes I need with
few conflicts.
6.30
5.15 /
1.71 1.15 6.33
5.39 /
1.52 0.94
-0.24
***
31. The campus is safe and secure for all
students.
6.25
5.22 /
1.53 1.03 6.25
5.50 /
1.35 0.75
-0.28
***
70. I am able to experience intellectual growth
here.
6.25
5.48 /
1.47 0.77 6.28
5.67 /
1.32 0.61
-0.19
***
75. Satisfaction with the availability of on
campus classes.
6.25
5.28 /
1.75 0.97
32. My academic advisor is knowledgeable
about my program requirements.
6.23
5.19 /
1.71 1.04 6.25
5.36 /
1.61 0.89
-0.17
***
69. There is a good variety of courses provided
on this campus.
6.23
5.30 /
1.62 0.93 6.27
5.55 /
1.42 0.72
-0.25
***
5. The personnel involved in registration are
helpful.
6.21
4.82 /
1.85 1.39 6.15
5.34 /
1.54 0.81
-0.52
***
39. The amount of student parking space on
campus is adequate.
6.21
3.69 /
2.13 2.52 6.15
4.54 /
1.95 1.61
-0.85
***
71.All services I need are available on my
primary campus.
6.21
5.30 /
1.78 0.91
58. Nearly all of the faculty are knowledgeable
in their fields.
6.20
5.41 /
1.53 0.79 6.29
5.64 /
1.31 0.65
-0.23
***
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Items
ranked
by
Importance
SD = Standard Deviation
* Difference statistically significant to the .05 level ** significant to the .01 level, *** significant to the .001 level
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
08/19/2009
12
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Items
ranked
by
Importance
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
66. Program requirements are clear and
reasonable.
6.20
5.35 /
1.55 0.85 6.22
5.49 /
1.37 0.73
-0.14
**
6. My academic advisor is approachable.
6.19
5.22 /
1.74 0.97 6.19
5.39 /
1.59 0.80
-0.17
***
24. Parking lots are well-lighted and secure.
6.18
4.48 /
1.95 1.70 6.10
5.07 /
1.64 1.03
-0.59
***
61. Faculty are usually available after class and
during office hours.
6.18
5.54 /
1.49 0.64 6.18
5.56 /
1.38 0.62
-0.02
40. My academic advisor is knowledgeable
about the transfer requirements of other
schools.
6.16
5.00 /
1.71 1.16 6.10
5.10 /
1.61 1.00
-0.10
41. Admissions staff are knowledgeable.
6.16
4.95 /
1.75 1.21 6.12
5.35 /
1.42 0.77
-0.40
***
29. Faculty are fair and unbiased in their
treatment of individual students.
6.15
5.18 /
1.61 0.97 6.22
5.33 /
1.48 0.89
-0.15
**
65. Students are notified early in the term if
they are doing poorly in a class.
6.14
4.94 /
1.75 1.20 6.14
4.89 /
1.69 1.25
0.05
7. Adequate financial aid is available for most
students.
6.13
5.00 /
1.81 1.13 6.18
5.09 /
1.69 1.09
-0.09
43. Class change (drop/add) policies are
reasonable.
6.13
5.40 /
1.51 0.73 6.07
5.41 /
1.44 0.66
-0.01
52
. This school does whatever it can to help me
reach my educational goals.
6.13
5.05 /
1.63 1.08 6.18
5.21 /
1.48 0.97
-0.16
***
51. There are convenient ways of paying my
school bill.
6.12
5.34 /
1.63 0.78 6.11
5.40 /
1.48 0.71
-0.06
68. On the whole, the campus is well-
maintained.
6.12
5.35 /
1.51 0.77 6.15
5.72 /
1.32 0.43
-0.37
***
34. Computer labs are adequate and accessible.
6.11
5.37 /
1.58 0.74 6.17
5.54 /
1.44 0.63
-0.17
***
08/19/2009
13
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Items
ranked
by
Importance
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
35
. Policies and procedures regarding
registration and course selection are clear and
well-publicized.
6.11
5.23 /
1.63 0.88 6.13
5.41 /
1.42 0.72
-0.18
***
36. Students are made to feel welcome on this
campus.
6.11
5.31 /
1.55 0.80 6.12
5.53 /
1.36 0.59
-0.22
***
46. Faculty provide timely feedback about
student progress in a course.
6.11
5.34 /
1.52 0.77 6.15
5.28 /
1.46 0.87
0.06
25. My academic advisor is concerned about my
success as an individual.
6.10
4.86 /
1.80 1.24 6.09
5.06 /
1.67 1.03
-0.20
***
16. The college shows concern for students as
individuals.
6.09
4.85 /
1.69 1.24 6.09
5.10 /
1.52 0.99
-0.25
***
23. Faculty are understanding of students'
unique life circumstances.
6.09
5.04 /
1.64 1.05 6.10
5.19 /
1.52 0.91
-0.15
**
13. Financial aid awards are announced to
students in time to be helpful in college
planning.
6.06
4.61 /
1.91 1.45 6.00
4.87 /
1.66 1.13
-0.26
***
63. I seldom get the "run-around" when
seeking information on this campus.
6.06
4.50 /
1.93 1.56 6.03
5.08 /
1.62 0.95
-0.58
***
42. The equipment in the lab facilities is kept up
to date.
6.04
5.23 /
1.57 0.81 6.12
5.42 /
1.41 0.70
-0.19
***
47. There are adequate services to help me
decide upon a career.
6.04
5.08 /
1.61 0.96 6.02
5.18 /
1.46 0.84
-0.10
*
77. Satisfactoined with the amount of time I
have to wait to obtain admissions services on
my primary campus.
6.04
5.08 /
1.72 0.96
3. The quality of instruction in the
vocational/technical programs is excellent.
6.03
5.33 /
1.43 0.70 6.03
5.39 /
1.33 0.64
-0.06
12. My academic advisor helps me set goals to
work toward.
6.03
4.87 /
1.82 1.16 5.96
5.00 /
1.68 0.96
-0.13
*
08/19/2009
14
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Items
ranked
by
Importance
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
27. The campus staff are caring and helpful.
6.03
5.06 /
1.57 0.97 6.02
5.40 /
1.33 0.62
-0.34
***
48. Counseling staff care about students as
individuals.
6.03
4.99 /
1.66 1.04 6.01
5.16 /
1.51 0.85
-0.17
***
57. Administrators are approachable to
students.
6.03
5.11 /
1.63 0.92 5.98
5.22 /
1.47 0.76
-0.11
*
60. Billing policies are reasonable.
6.03
5.18 /
1.61 0.85 6.03
5.28 /
1.46 0.75
-0.10
*
11. Security staff respond quickly in
emergencies.
6.02
4.98 /
1.55 1.04 5.87
4.84 /
1.46 1.03
0.14
**
20. Financial aid counselors are helpful.
6.02
4.58 /
1.91 1.44 6.03
5.02 /
1.66 1.01
-0.44
***
49. Admissions counselors respond to
prospective students' unique needs and
requests.
6.02
4.93 /
1.65 1.09 5.94
5.14 /
1.45 0.80
-0.21
***
78. Satisfaction with the amount of time I had
to wait to obtain financial aid services on my
primary campus.
6.02
4.74 /
1.92 1.28
79.Satisfaction with the amount of time I had to
wait to obtain advisement services on my
primary campus.
6.02
4.99 /
1.77 1.03
14. Library resources and services are adequate.
6.01
5.08 /
1.68 0.93 6.12
5.56 /
1.37 0.56
-0.48
***
28. It is an enjoyable experience to be a student
on this campus.
6.00
5.25 /
1.59 0.75 6.10
5.47 /
1.41 0.63
-0.22
***
37. Faculty take into consideration student
differences as they teach a course.
6.00
5.14 /
1.57 0.86 6.05
5.20 /
1.45 0.85
-0.06
56. The business office is open during hours
which are convenient for most students.
6.00
5.07 /
1.64 0.93 6.01
5.34 /
1.44 0.67
-0.27
***
08/19/2009
15
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Items
ranked
by
Importance
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
53
.
The assessment and course placement
procedures are reasonable.
5.99
5.13 /
1.52 0.86 5.99
5.26 /
1.42 0.73
-0.13
**
54. Faculty are interested in my academic
problems.
5.98
4.99 /
1.60 0.99 6.00
5.16 /
1.46 0.84
-0.17
***
55. Academic support services adequately meet
the needs of students.
5.98
5.07 /
1.53 0.91 5.96
5.23 /
1.37 0.73
-0.16
***
64
. Nearly all classes deal with practical
experiences and applications.
5.98
5.20 /
1.50 0.78 6.05
5.40 /
1.35 0.65
-0.20
***
45. This institution has a good reputation within
the community.
5.97
5.30 /
1.57 0.67 6.02
5.60 /
1.35 0.42
-0.30
***
50. Tutoring services are readily available.
5.96
5.24 /
1.55 0.72 5.95
5.36 /
1.45 0.59
-0.12
*
62. Bookstore staff are helpful.
5.96
5.24 /
1.58 0.72 6.00
5.50 /
1.48 0.50
-0.26
***
74. Satisfacton with the number of times I have
to go to another campus or site to obtain
services.
5.96
5.17 /
1.86 0.79
76. Satisfaction with the availability of online
classes.
5.96
5.29 /
1.64 0.67
88. Financial aid as factor in decision to enroll.
5.96
5.83
9. Internships or practical experiences are
provided in my degree/certificate program.
5.94
5.00 /
1.62 0.94 5.90
5.03 /
1.53 0.87
-0.03
21. There are a sufficient number of study areas
on campus.
5.92
4.92 /
1.79 1.00 5.94
5.33 /
1.51 0.61
-0.41
***
67. Channels for expressing student complaints
are readily available.
5.91
4.71 /
1.76 1.20 5.90
4.88 /
1.59 1.02
-0.17
**
2. Faculty care about me as an individual.
5.88
5.20 /
1.57 0.68 5.94
5.35 /
1.40 0.59
-0.15
***
08/19/2009
16
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Items
ranked
by
Importance
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
22. People on this campus respect and are
supportive of each other.
5.87
5.08 /
1.55 0.79 5.91
5.24 /
1.38 0.67
-0.16
***
89. Academic reputation as factor in decision to
enroll.
5.86 5.78
59. New student orientation services help
students adjust to college.
5.82
5.15 /
1.56 0.67 5.78
5.20 /
1.47 0.58
-0.05
4. Security staff are helpful.
5.81
5.05 /
1.67 0.76 5.50
4.85 /
1.58 0.65
0.20
***
38. The student center is a comfortable place for
students to spend their leisure time.
5.78
5.10 /
1.66 0.68 5.66
5.17 /
1.47 0.49
-0.07
73. Satisfaction with the knowledge of the
faculty and staff on my primary campus about
the student activities available.
5.77
5.19 /
1.59 0.58
26. Library staff are helpful and approachable.
5.75
5.12 /
1.64 0.63 5.92
5.48 /
1.39 0.44
-0.36
***
30. The career services office provides students
with the help they need to get a job.
5.75
4.72 /
1.56 1.03 5.83
4.98 /
1.43 0.85
-0.26
***
33. Admissions counselors accurately portray
the campus in their recruiting practices.
5.69
4.90 /
1.60 0.79 5.74
5.10 /
1.41 0.64
-0.20
***
80. Satisfion with the food service on my
primary campus.
5.69
4.56 /
2.00 1.13
72. Satisfaction with the student activities
available on my primary campus.
5.65
5.02 /
1.68 0.63
44. I generally know what's happening on
campus.
5.63
4.98 /
1.59 0.65 5.50
4.90 /
1.52 0.60
0.08
95. Personalized attention prior to enrollment
as factor in decision to enroll.
5.49
5.34
08/19/2009
17
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Items
ranked
by
Importance
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
93. Geographic setting as factor in decision to
enroll.
5.39 5.42
1. Most students feel a sense of belonging here.
5.35
5.20 /
1.51 0.15 5.45
5.28 /
1.37 0.17
-0.08
94. Campus appearance as factor in decision to
enroll.
5.32
5.20
90. Size of institution as factor in decision to
enroll.
5.22
5.16
19. This campus provides effective support
services for displaced homemakers.
5.08
4.56 /
1.53 0.52 5.10
4.74 /
1.36 0.36
-0.18
***
92. Recommendations from family/ friends as
factor in decision to enroll.
4.83 4.86
17. Personnel in the Veterans' Services program
are helpful.
4.74
4.58 /
1.56 0.16 4.67
4.57 /
1.35 0.10
0.01
10. Child care facilities are available on campus.
4.53
3.89 /
1.85 0.64 4.58
4.46 /
1.63 0.12
-0.57
***
91. Opportunity to play sports as factor in
decision to enroll.
3.67 3.53
81. Institution's commitment to part-time
students?
5.50 /
1.50
5.55 /
1.37
-0.05
82. Institution's commitment to evening
students?
5.43 /
1.54
5.44 /
1.43
-0.01
83. Institution's commitment to older, returning
learners?
5.42 /
1.55
5.51 /
1.39
-0.09
84. Institution's commitment to under-
represented populations?
5.25 /
1.52
5.33 /
1.38
-0.08
85. Institution's commitment to commuters?
5.28 /
1.59
5.33 /
1.45
-0.05
08/19/2009
18
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Items
ranked
by
Importance
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
86. Institution's commitment to students with
disabilities?
5.37 /
1.54
5.44 /
1.41
-0.07
SD = Standard Deviation
* Difference statistically significant to the .05 level ** significant to the .01 level, *** significant to the .001 level
08/19/2009
19
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
61. Faculty are usually available after class and during
office hours.
6.18
5.54 /
1.49 0.64 6.18
5.56 /
1.38 0.62
-0.02
81. Institution's commitment to part-time students?
5.50 /
1.50
5.55 /
1.37
-0.05
70. I am able to experience intellectual growth here.
6.25
5.48 /
1.47 0.77 6.28
5.67 /
1.32 0.61
-0.19
***
18. The quality of instruction I receive in most of my
classes is excellent.
6.36
5.47 /
1.43 0.89 6.40
5.57 /
1.33 0.83
-0.10
*
8. Classes are scheduled at times that are convenient
for me.
6.39
5.43 /
1.63 0.96 6.42
5.39 /
1.53 1.03
0.04
82. Institution's commitment to evening students?
5.43 /
1.54
5.44 /
1.43
-0.01
83. Institution's commitment to older, returning
learners?
5.42 /
1.55
5.51 /
1.39
-0.09
58. Nearly all of the faculty are knowledgeable in their
fields.
6.20
5.41 /
1.53 0.79 6.29
5.64 /
1.31 0.65
-0.23
***
43. Class change (drop/add) policies are reasonable.
6.13
5.40 /
1.51 0.73 6.07
5.41 /
1.44 0.66
-0.01
34. Computer labs are adequate and accessible.
6.11
5.37 /
1.58 0.74 6.17
5.54 /
1.44 0.63
-0.17
***
86. Institution's commitment to students with
disabilities?
5.37 /
1.54
5.44 /
1.41
-0.07
66. Program requirements are clear and reasonable.
6.20
5.35 /
1.55 0.85 6.22
5.49 /
1.37 0.73
-0.14
**
68. On the whole, the campus is well-maintained.
6.12
5.35 /
1.51 0.77 6.15
5.72 /
1.32 0.43
-0.37
***
Items
ranked
by
Satisfaction
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
SD = Standard Deviation
* Difference statistically significant to the .05 level ** significant to the .01 level, *** significant to the .001 level
08/19/2009
20
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Items
ranked
by
Satisfaction
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
51. There are convenient ways of paying my school
bill.
6.12
5.34 /
1.63 0.78 6.11
5.40 /
1.48 0.71
-0.06
46. Faculty provide timely feedback about student
progress in a course.
6.11
5.34 /
1.52 0.77 6.15
5.28 /
1.46 0.87
0.06
3. The quality of instruction in the
vocational/technical programs is excellent.
6.03
5.33 /
1.43 0.70 6.03
5.39 /
1.33 0.64
-0.06
36. Students are made to feel welcome on this
campus.
6.11
5.31 /
1.55 0.80 6.12
5.53 /
1.36 0.59
-0.22
***
71.All services I need are available on my primary
campus.
6.21
5.30 /
1.78 0.91
69. There is a good variety of courses provided on this
campus.
6.23
5.30 /
1.62 0.93 6.27
5.55 /
1.42 0.72
-0.25
***
45. This institution has a good reputation within the
community.
5.97
5.30 /
1.57 0.67 6.02
5.60 /
1.35 0.42
-0.30
***
76. Satisfaction with the availability of online classes.
5.96
5.29 /
1.64 0.67
75. Satisfaction with the availability of on campus
classes.
6.25
5.28 /
1.75 0.97
85. Institution's commitment to commuters?
5.28 /
1.59
5.33 /
1.45
-0.05
28. It is an enjoyable experience to be a student on
this campus.
6.00
5.25 /
1.59 0.75 6.10
5.47 /
1.41 0.63
-0.22
***
84. Institution's commitment to under-represented
populations?
5.25 /
1.52
5.33 /
1.38
-0.08
62. Bookstore staff are helpful.
5.96
5.24 /
1.58 0.72 6.00
5.50 /
1.48 0.50
-0.26
***
50. Tutoring services are readily available.
5.96
5.24 /
1.55 0.72 5.95
5.36 /
1.45 0.59
-0.12
*
08/19/2009
21
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Items
ranked
by
Satisfaction
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
35. Policies and procedures regarding registration and
course selection are clear and well-publicized.
6.11
5.23 /
1.63 0.88 6.13
5.41 /
1.42 0.72
-0.18
***
42. The equipment in the lab facilities is kept up to
date.
6.04
5.23 /
1.57 0.81 6.12
5.42 /
1.41 0.70
-0.19
***
6. My academic advisor is approachable.
6.19
5.22 /
1.74 0.97 6.19
5.39 /
1.59 0.80
-0.17
***
31. The campus is safe and secure for all students.
6.25
5.22 /
1.53 1.03 6.25
5.50 /
1.35 0.75
-0.28
***
2. Faculty care about me as an individual.
5.88
5.20 /
1.57 0.68 5.94
5.35 /
1.40 0.59
-0.15
***
1. Most students feel a sense of belonging here.
5.35
5.20 /
1.51 0.15 5.45
5.28 /
1.37 0.17
-0.08
64. Nearly all classes deal with practical experiences
and applications.
5.98
5.20 /
1.50 0.78 6.05
5.40 /
1.35 0.65
-0.20
***
32. My academic advisor is knowledgeable about my
program requirements.
6.23
5.19 /
1.71 1.04 6.25
5.36 /
1.61 0.89
-0.17
***
73. Satisfaction with the knowledge of the faculty and
staff on my primary campus about the student
activities available.
5.77
5.19 /
1.59 0.58
29. Faculty are fair and unbiased in their treatment of
individual students.
6.15
5.18 /
1.61 0.97 6.22
5.33 /
1.48 0.89
-0.15
**
60. Billing policies are reasonable.
6.03
5.18 /
1.61 0.85 6.03
5.28 /
1.46 0.75
-0.10
*
74. Satisfacton with the number of times I have to go
to another campus or site to obtain services.
5.96
5.17 /
1.86 0.79
15. I am able to register for classes I need with few
conflicts.
6.30
5.15 /
1.71 1.15 6.33
5.39 /
1.52 0.94
-0.24
***
08/19/2009
22
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Items
ranked
by
Satisfaction
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
59. New student orientation services help students
adjust to college.
5.82
5.15 /
1.56 0.67 5.78
5.20 /
1.47 0.58
-0.05
37. Faculty take into consideration student differences
as they teach a course.
6.00
5.14 /
1.57 0.86 6.05
5.20 /
1.45 0.85
-0.06
53. The assessment and course placement procedures
are reasonable.
5.99
5.13 /
1.52 0.86 5.99
5.26 /
1.42 0.73
-0.13
**
26. Library staff are helpful and approachable.
5.75
5.12 /
1.64 0.63 5.92
5.48 /
1.39 0.44
-0.36
***
57. Administrators are approachable to students.
6.03
5.11 /
1.63 0.92 5.98
5.22 /
1.47 0.76
-0.11
*
38. The student center is a comfortable place for
students to spend their leisure time.
5.78
5.10 /
1.66 0.68 5.66
5.17 /
1.47 0.49
-0.07
77. Satisfactoined with the amount of time I have to
wait to obtain admissions services on my primary
campus.
6.04
5.08 /
1.72 0.96
14. Library resources and services are adequate.
6.01
5.08 /
1.68 0.93 6.12
5.56 /
1.37 0.56
-0.48
***
47. There are adequate services to help me decide
upon a career.
6.04
5.08 /
1.61 0.96 6.02
5.18 /
1.46 0.84
-0.10
*
22. People on this campus respect and are supportive
of each other.
5.87
5.08 /
1.55 0.79 5.91
5.24 /
1.38 0.67
-0.16
***
56. The business office is open during hours which are
convenient for most students.
6.00
5.07 /
1.64 0.93 6.01
5.34 /
1.44 0.67
-0.27
***
55. Academic support services adequately meet the
needs of students.
5.98
5.07 /
1.53 0.91 5.96
5.23 /
1.37 0.73
-0.16
***
27. The campus staff are caring and helpful.
6.03
5.06 /
1.57 0.97 6.02
5.40 /
1.33 0.62
-0.34
***
4. Security staff are helpful.
5.81
5.05 /
1.67 0.76 5.50
4.85 /
1.58 0.65
0.20
***
08/19/2009
23
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Items
ranked
by
Satisfaction
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
52. This school does whatever it can to help me reach
my educational goals.
6.13
5.05 /
1.63 1.08 6.18
5.21 /
1.48 0.97
-0.16
***
23. Faculty are understanding of students' unique life
circumstances.
6.09
5.04 /
1.64 1.05 6.10
5.19 /
1.52 0.91
-0.15
**
72. Satisfaction with the student activities available on
my primary campus.
5.65
5.02 /
1.68 0.63
7. Adequate financial aid is available for most
students.
6.13
5.00 /
1.81 1.13 6.18
5.09 /
1.69 1.09
-0.09
40. My academic advisor is knowledgeable about the
transfer requirements of other schools.
6.16
5.00 /
1.71 1.16 6.10
5.10 /
1.61 1.00
-0.10
9
. Internships or practical experiences are provided in
my degree/certificate program.
5.94
5.00 /
1.62 0.94 5.90
5.03 /
1.53 0.87
-0.03
79.Satisfaction with the amount of time I had to wait
to obtain advisement services on my primary campus.
6.02
4.99 /
1.77 1.03
48. Counseling staff care about students as
individuals.
6.03
4.99 /
1.66 1.04 6.01
5.16 /
1.51 0.85
-0.17
***
54. Faculty are interested in my academic problems.
5.98
4.99 /
1.60 0.99 6.00
5.16 /
1.46 0.84
-0.17
***
44. I generally know what's happening on campus.
5.63
4.98 /
1.59 0.65 5.50
4.90 /
1.52 0.60
0.08
11. Security staff respond quickly in emergencies.
6.02
4.98 /
1.55 1.04 5.87
4.84 /
1.46 1.03
0.14
**
41. Admissions staff are knowledgeable.
6.16
4.95 /
1.75 1.21 6.12
5.35 /
1.42 0.77
-0.40
***
65. Students are notified early in the term if they are
doing poorly in a class.
6.14
4.94 /
1.75 1.20 6.14
4.89 /
1.69 1.25
0.05
08/19/2009
24
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Items
ranked
by
Satisfaction
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
49. Admissions counselors respond to prospective
students' unique needs and requests.
6.02
4.93 /
1.65 1.09 5.94
5.14 /
1.45 0.80
-0.21
***
21. There are a sufficient number of study areas on
campus.
5.92
4.92 /
1.79 1.00 5.94
5.33 /
1.51 0.61
-0.41
***
33. Admissions counselors accurately portray the
campus in their recruiting practices.
5.69
4.90 /
1.60 0.79 5.74
5.10 /
1.41 0.64
-0.20
***
12. My academic advisor helps me set goals to work
toward.
6.03
4.87 /
1.82 1.16 5.96
5.00 /
1.68 0.96
-0.13
*
25. My academic advisor is concerned about my
success as an individual.
6.10
4.86 /
1.80 1.24 6.09
5.06 /
1.67 1.03
-0.20
***
16. The college shows concern for students as
individuals.
6.09
4.85 /
1.69 1.24 6.09
5.10 /
1.52 0.99
-0.25
***
5. The personnel involved in registration are helpful.
6.21
4.82 /
1.85 1.39 6.15
5.34 /
1.54 0.81
-0.52
***
78. Satisfaction with the amount of time I had to wait
to obtain financial aid services on my primary campus.
6.02
4.74 /
1.92 1.28
30. The career services office provides students with
the help they need to get a job.
5.75
4.72 /
1.56 1.03 5.83
4.98 /
1.43 0.85
-0.26
***
67. Channels for expressing student complaints are
readily available.
5.91
4.71 /
1.76 1.20 5.90
4.88 /
1.59 1.02
-0.17
**
13. Financial aid awards are announced to students in
time to be helpful in college planning.
6.06
4.61 /
1.91 1.45 6.00
4.87 /
1.66 1.13
-0.26
***
20. Financial aid counselors are helpful.
6.02
4.58 /
1.91 1.44 6.03
5.02 /
1.66 1.01
-0.44
***
08/19/2009
25
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Items
ranked
by
Satisfaction
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
17. Personnel in the Veterans' Services program are
helpful.
4.74
4.58 /
1.56 0.16 4.67
4.57 /
1.35 0.10
0.01
80. Satisfion with the food service on my primary
campus.
5.69
4.56 /
2.00 1.13
19
. This campus provides effective support services
for displaced homemakers.
5.08
4.56 /
1.53 0.52 5.10
4.74 /
1.36 0.36
-0.18
***
63. I seldom get the "run-around" when seeking
information on this campus.
6.06
4.50 /
1.93 1.56 6.03
5.08 /
1.62 0.95
-0.58
***
24. Parking lots are well-lighted and secure.
6.18
4.48 /
1.95 1.70 6.10
5.07 /
1.64 1.03
-0.59
***
10. Child care facilities are available on campus.
4.53
3.89 /
1.85 0.64 4.58
4.46 /
1.63 0.12
-0.57
***
39. The amount of student parking space on campus is
adequate.
6.21
3.69 /
2.13 2.52 6.15
4.54 /
1.95 1.61
-0.85
***
87. Cost as factor in decision to enroll.
6.32
6.21
88. Financial aid as factor in decision to enroll.
5.96
5.83
89. Academic reputation as factor in decision to enroll.
5.86
5.78
90. Size of institution as factor in decision to enroll.
5.22
5.16
91. Opportunity to play sports as factor in decision to
enroll.
3.67
3.53
92. Recommendations from family/friends as factor in
decision to enroll.
4.83
4.86
93. Geographic setting as factor in decision to enroll.
5.39
5.42
08/19/2009
26
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Items
ranked
by
Satisfaction
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
94. Campus appearance as factor in decision to enroll.
5.32
5.20
95. Personalized attention prior to enrollment as
factor in decision to enroll.
5.49
5.34
SD = Standard Deviation
* Difference statistically significant to the .05 level ** significant to the .01 level, *** significant to the .001 level
08/19/2009
27
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
39. The amount of student parking space on
campus is adequate.
6.21
3.69 /
2.13 2.52 6.15
4.54 /
1.95 1.61
-0.85
***
24. Parking lots are well-lighted and secure.
6.18
4.48 /
1.95 1.70 6.10
5.07 /
1.64 1.03
-0.59
***
5. The personnel involved in registration are
helpful.
6.21
4.82 /
1.85 1.39 6.15
5.34 /
1.54 0.81
-0.52
***
41. Admissions staff are knowledgeable.
6.16
4.95 /
1.75 1.21 6.12
5.35 /
1.42 0.77
-0.40
***
31. The campus is safe and secure for all students.
6.25
5.22 /
1.53 1.03 6.25
5.50 /
1.35 0.75
-0.28
***
69. There is a good variety of courses provided on
this campus.
6.23
5.30 /
1.62 0.93 6.27
5.55 /
1.42 0.72
-0.25
***
15. I am able to register for classes I need with few
conflicts.
6.30
5.15 /
1.71 1.15 6.33
5.39 /
1.52 0.94
-0.24
***
58. Nearly all of the faculty are knowledgeable in
their fields.
6.20
5.41 /
1.53 0.79 6.29
5.64 /
1.31 0.65
-0.23
***
70. I am able to experience intellectual growth
here.
6.25
5.48 /
1.47 0.77 6.28
5.67 /
1.32 0.61
-0.19
***
32. My academic advisor is knowledgeable about
my program requirements.
6.23
5.19 /
1.71 1.04 6.25
5.36 /
1.61 0.89
-0.17
***
6. My academic advisor is approachable.
6.19
5.22 /
1.74 0.97 6.19
5.39 /
1.59 0.80
-0.17
***
29. Faculty are fair and unbiased in their treatment
of individual students.
6.15
5.18 /
1.61 0.97 6.22
5.33 /
1.48 0.89
-0.15
**
SD = Standard Deviation
* Difference statistically significant to the .05 level ** significant to the .01 level, *** significant to the .001 level
Mean Difference = Difference in Satisfaction Levels
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
Where
We
Stand
in
Relation
to
Other
Colleges
Ranked
by
Top
20
in
Importance
08/19/2009
28
Office of Institutional Research
Import Satis/
SD Gap Import Satis/
SD Gap
Noel
‐
Levitz
Student
Satisfaction
Inventory
Spring
2009
Delgado
Community
College National
Community
Colleges
Mean
Difference
Signi
‐
ficance
Level
Where
We
Stand
in
Relation
to
Other
Colleges
Ranked
by
Top
20
in
Importance
66. Program requirements are clear and
reasonable.
6.20
5.35 /
1.55 0.85 6.22
5.49 /
1.37 0.73
-0.14
**
18. The quality of instruction I receive in most of
my classes is excellent.
6.36
5.47 /
1.43 0.89 6.40
5.57 /
1.33 0.83
-0.10
*
40. My academic advisor is knowledgeable about
the transfer requirements of other schools.
6.16
5.00 /
1.71 1.16 6.10
5.10 /
1.61 1.00
-0.10
8. Classes are scheduled at times that are
convenient for me.
6.39
5.43 /
1.63 0.96 6.42
5.39 /
1.53 1.03
0.04
61. Faculty are usually available after class and
during office hours.
6.18
5.54 /
1.49 0.64 6.18
5.56 /
1.38 0.62
-0.02
87. Cost as factor in decision to enroll.
6.32
6.21
75. Satisfaction with the availability of on campus
classes.
6.25
5.28 /
1.75 0.97
71.All services I need are available on my primary
campus.
6.21
5.30 /
1.78 0.91
SD = Standard Deviation
* Difference statistically significant to the .05 level ** significant to the .01 level, *** significant to the .001 level
Mean Difference = Difference in Satisfaction Levels
08/19/2009
29
Office of Institutional Research
