Policy No.

AA-1410.3

POLICY & PROCEDURES MEMORANDUM

TITLE:

DAY ONE

GUARANTEE

EFFECTIVE DATE:

March 24, 2009

CANCELLATION:

none

OFFICE:

Academic Affairs (AA)

POLICY STATEMENT

In accordance with the Louisiana Community and Technical College System’s Day One

Guarantee (LCTCS) Policy, Delgado Community College is dedicated to providing highly skilled,

trained workforce and free retraining for any graduate not meeting the employer’s needs. The

College is responsible for ensuring the Day One Guarantee promise:

“If one of our graduates

educated under a standard program, or his/her employer, finds that the graduate is deficient in one

or more competencies as defined in the standards, the community or technical college will retrain

the employee at no cost to the graduate or the employer.”

The College has developed curriculum standards for its occupational programs with the

direct involvement of business and industry employers. These standards serve as the industry-

validated specifications and allow the College to offer business and industry partners this guarantee.

The procedures for ensuring the Day One Guarantee are specifically outlined in this memorandum.

PROCEDURES & SPECIFIC INFORMATION

Purpose

To publish the procedures for ensuring the LCTCS Day One Guarantee for Delgado

Community College.

Scope and Applicability

This policy and procedures memorandum applies to graduates/completers, beginning

in Fall Semester 2008, of all degree, certificate, technical diploma, and technical competency

area (TCA) occupational programs.

March 24, 2009 AA-1410.3

Program Requirements

The College guarantees that all graduates/completers of its degree, certificate,

technical diploma, or technical competency area (TCA) occupational or technical programs

will have the competency in the identified skills represented in the required courses in the

major for the program. In the event a graduate/completer is not able to demonstrate the

expected basic, entry-level skill competencies for the required courses in the major to his or

her employer, the student will be retrained at no additional cost, subject to the following

conditions:

(1). The coursework for the degree, certificate, technical diploma, or TCA must

have been completed at Delgado Community College.

(2). This guarantee applies to all required courses in the major that applied toward

the degree, certificate, technical diploma or TCA and were successfully

completed no more than three years prior to graduation or completion.

(3). The graduate/completer must be employed in his or her first full-time job that

directly relates to his/her program of study within one year of graduation from

the occupational or technical program.

(4). The employer must verify in writing within 90 days of the

graduate/completer’s initial employment in a full-time job that directly relates

to his/her program of study that the graduate/completer lacks competency in

specific technical skills, as represented in the required course(s) in the major

of the degree, certificate, technical diploma, or TCA.

(5). The employer must identify and verify to the occupational or technical

program’s Division Dean, the specific competencies of the required course(s)

in the major in which the graduate/completer is deficient.

(6). The retraining is a one-time only opportunity for the graduate/completer, and

it does not apply to those graduates/completers who have been industry

certified or professionally licensed in their field.

(7). The retraining must be limited to courses regularly offered by the College. In

the event the course(s) or program is no longer offered, the nearest equivalent

course(s) will be offered.

(8). The retraining must be completed within two consecutive semesters [includes

fall or spring semesters, but summer sessions may be permitted if course(s)

are offered].

(9). To fulfill the requirements of the retraining agreement, the student must earn a

“C” or better in the designated course(s). The last grade earned by the student

will stand as the final grade for that course.

March 24, 2009 AA-1410.3

(10). Delgado Community College will waive all tuition and related lab and student

fees for those course(s) identified in the retraining plan. However, students

are responsible for fees that are legislatively mandated to be paid by ALL

students.

(11). The sole recourse available to participants enrolled in this guarantee program

will be limited to retraining in the same course(s) and is not intended to

establish any cause of action.

Procedures

A. On the

Day One Guarantee Retraining Agreement, Form 1410/009 (Attachment A),

the employer identifies the specific competencies for the required course(s) in the

major in which the graduate/completer is deficient. The employer submits the form

to the occupational or technical program’s Division Dean.

B. The

graduate/completer and the Division Dean (or appropriate College official

overseeing the academic program) develop and document a retraining plan that

specifies the required course(s) in the major needed for retraining and the

competencies to be demonstrated on the Day One Guarantee Retraining Agreement

Form, Form 1410/009.

C. The Division Dean submits the agreement form to the Vice Chancellor for Learning

and Student Development for approval.

D. Upon approval the Vice Chancellor for Learning and Student Development submits

the agreement form to the College Registrar for processing. The College Registrar

maintains the original of the retraining agreement and provides copies to the

graduate/completer, Division Dean, Vice Chancellor for Learning and Student

Development, and College Bursar.

E. The graduate/completer is responsible for meeting with the Division Dean (or

appropriate College official overseeing the academic program) to complete the

necessary registration process for re-enrolling in the designated retraining course(s).

SIGNATURE

Ron D. Wright

Chancellor

March 24, 2009 AA-1410.3

Attachment:

Attachment A -

Day One Guarantee Retraining Agreement (Form 1410/009)

Reference:

Louisiana Community and Technical College System Policy 8.001 “Day One Guarantee”

Review Process:

Ad Hoc Committee on Day One Guarantee 11/12/08

Academic Affairs Council 1/29/09

Business Affairs Council 2/10/09

College Council 3/24/09

Distribution:

Electronically Distributed Via Electronic Mail System

March 24, 2009 AA-1410.3

Attachment A

DAY ONE GUARANTEE RETRAINING AGREEMENT

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - To be completed by Graduate/Completer - - - - - - - - - - - - - - - - - - - - - - - -

Graduate/Completer’s Full Name:

_______________________________________

Today’s Date:

______________

Degree/Certificate/Technical Diploma/TCA Earned:

__________________________

Graduation Date:

_________

Academic Division and Program: ___________________________________ Student ID # ____________________

Local Mailing Address:

___________________________________________________________________________

City:

________________________

State:

__________

Zip Code:

____________

Contact Phone #: ________________

- - - - - - - - - - - - - - - - - - - - - - - - - - - To be completed by Graduate’s Initial Employer - - - - - - - - - - - - - - - - - - - - -

Supervisor’s Name:

_________________________________________

Contact Phone #: ____________________

Organization:

____________________________________________

Graduate’s Full-time Hire Date: __________

Local Mailing Address:

__________________________________________________________________________

City:

_______________________________

State:

______________________

Zip Code: _

______________

List specific competencies in which you are requesting the graduate be retrained:

_______________________________________________________________________________________

_______________________________________________ ____________________

Supervisor’s Signature Date

- - - - - - - - - - - - - - - - - - - To be completed by Division Dean (or Appropriate College Official) - - - - - - - - - - - - - - - -

Day One Retraining Plan - First Semester

Day One Retraining Plan - Second Semester

Semester/Year: _______________________

Course Prefix & Number Title Sem. Hrs.

___________- ________ ____________ _______

___________-________ ____________ _______

___________- ________ ____________ _______

___________-_________ ____________ _______

Total Credit Hours:

_______

Semester/Year: _______________________

Course Prefix & Number Title Sem. Hrs.

___________- ________ ____________ _______

___________-________ ____________ _______

___________- ________ ____________ _______

___________-_________ ____________ _______

Total Credit Hours:

_______

Division Dean’s Signature:

______________________________________________

Date:

________________

I agree to the terms of Delgado’s Day One Guarantee policy. I understand I must earn a ‘C’ or better to fulfill the requirements

this agreement and the last grade awarded will stand as my final grade for the course(s) above. I further understand a lower

final grade may affect the transferability of that course to another program or institution. Delgado will waive all tuition, related

lab, and student fees for the course(s) above, excluding fees legislatively mandated to be paid by ALL students.

Graduate/Completer’s Signature:

________________________________________

Date:

________________

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Approvals and Processing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Approval:

_______________________________________________ ___________

Vice Chancellor for Learning and Student Development Date

rocessed:

Registrar’s Signature: ______________________________________ Date: __________

Original agreement maintained by College Registrar; Copies to Graduate/Completer, Division Dean, VCLSD, Bursar

Form 1410/009 (3/09)