Fall 2007 and Spring 2008
Graduate Satisfaction Survey
Prepared by the Office of Institutional Research
Published on Sept 23, 2008
Table of Contents
page no.
Graduate Intent
Graduates Continuing Education 1
Employment Status 1
Graduate Satisfaction
Demographics 2
College Wide Level of Satisfaction 3
College Wide Level of Satisfaction with Student Services 3
Top and Bottom Five Rated Services 7
Satisfaction by Campus 8
Employment Status Prior to Graduation 11
Comments 13
Methodology
Graduates are surveyed at the time they apply for graduation. The Academic year
2007-2008 is the second Graduate Satisfaction survey following Hurricane Katrina.
Summary of Graduate Satisfaction Results
696
(69%) out of 1,007 graduates filled out the survey.
50.8% were Caucasian and 32.2% African American.
77.7% were satisfied with their overall Delgado experience.
83
.5% were satisfied with their overall coursework.
D
elgado's Website and the Student Open Computer Labs
were the highest rated services.
75.4% plan to continue their education after graduation.
63
.4% of respondents are already employed.
Number Percent
696 69.1%
853 84.7%
Total Graduates
1,007
No
After Graduation do you plan to:
Yes % No % Response %
Continue your Education? 525 75.4% 166 23.9% 5 0.7%
466 88.8% 53 31.9% 6 120.0%
Employment Status
441 63.4%
Delgado Community College 58
Employed in a related field
281 63.7%
Dillard University 3
Seeking employment in related field
123 27.9%
Loyola University 44
219 31.5%
LSU 61 135 61.6%
Nicholls State 16 84 38.4%
Our Lady of Holy Cross College 10
No Response 36 5.2%
SUNO 27
UNO 75
Xavier 5
Other 145 Continuing education 18 21.7%
Respondents -Graduate Intent
If so, do you plan to continue in your current
field of study or a related field?
Not seeking employment at this time
Seeking employment in a related field
If not employed in your field or not planning to seek
employment in your field; why?
Graduate Intent
Respondents -Graduate Satisfaction
At what institution did you continue your
education?
Employed
Not Employed
No Response 252 Not enough jobs in your fields 2 2.4%
Salaries not adequate 4 4.8%
Prefer to work in another field 10 12.0%
Total 696
Need more skills 3 3.6%
No Response 46 55.4%
*All graduates continuing education regardless of employment status.
Yes
545 77.1%
No
115 16.4%
No response
36 6.5%
9/23/2008 1 Office of Institutional Research
Have you obtained advanced skills as a result of your studies which will help you advance in your career?
34.5%
15.1%
19.1%
16.6%
10.3%
4.4%
Employment
Status
Employed
in
a
related
field
Employed
‐
seeking
in
a
related
field
Employed
‐
unrelated
field,
not
seeking
115
199
326
56
0 200 400
Employed
‐
Only
Continuing
Education
‐
only
Employed
&
Continue
Education
Not
Employed
/Not
Continue
Ed.
After
Graduation
Status
Ethnicity
African American 275 32.2%
Native American 5 0.6%
Caucasian 433 50.8%
Asian 28 3.3%
Hispanic 52 6.1%
Non-resident Alien 2 0.2%
No Response 58 6.8%
Total 853 100.0%
Campus
City Park 454 53.2%
West Bank 51 6.0%
Charity 298 34.9%
Northshore Site 11 1.3%
Other 0 0.0%
No Response 39 4.6%
Total
853
100.0%
Graduate Satisfaction
Demographics
African
American
35%
Native
American
1%
Caucasian
54%
Asian
3%
Hispanic
7%
Non
‐
resident
Alien
1%
Ethnicity
Campus
853
00 0%
Gender
Female 643 75.4%
Male 201 23.6%
No Response 9 1.1%
Total 853 100.0%
Awards
Associate 733 1704.7%
Certificate 77 9.0%
No Response 43 5.0%
Total 853 100.0%
9/23/2008 2 Office of Institutional Research
City
Park
West
Bank
Charity
Northshore
Site
No
Response
Campus
Associate
Certificate
No
Response
Awards
College Wide Level of Satisfaction
College Wide Level of Satisfaction:
2006-2007 2007-2008 2006-2007 2007-2008
Overall satisfaction with your Delgado experience 4.12 4.00 83.8% 77.7%
Overall satisfaction with your coursework 4.32 4.12 92.6% 83.5%
Overall quality of your instruction at Delgado 4.21 4.05 86.3% 79.4%
Overall competency of your instructors at Delgado 4.25 4.07 86.4% 80.0%
Availability of classes (# of sections were offered) 4.03 3.91 78.5% 72.3%
Convenience of courses (Day & Time) 4.09 4.01 80.5% 76.7%
The courses I needed were offered 4.21 4.12 86.3% 80.8%
Student Services
Academic Advisement 3.89 3.81 70.5% 67.3%
New Student Orientation Program 3.83 3.88 65.8% 68.4%
Financial Aid Office 3.42 3.49 54.0% 55.0%
Registration 3.81 3.82 69.3% 68.2%
Veterans Services 3.87 3.89 63.1% 65.0%
Delgado's Web Site 4.07 4.11 80.1% 81.6%
Delgado's Bookstore 3.99 3.95 76.5% 75.3%
Career and Counseling Center 3.84 3.84 64.6% 66.1%
Student Employment Services
3 85
3 85
63 4%
65 0%
Average % of students
who responded
positively**
Rating*
Student
Employment Services
3.85
3.85
63.4%
65.0%
Disability Services 3.87 3.95 63.3% 69.6%
Buildings and Grounds maintenance 3.82 3.82 66.0% 67.4%
Student Health Services 3.84 3.95 64.1% 70.7%
Library 3.76 3.85 66.1% 71.6%
Student Open Computer Labs 4.05 4.05 77.9% 78.3%
English Grammar Lab - City Park 4.06 3.99 72.8% 72.4%
Writing Center & English Composition Lab - City Park 4.07 4.02 72.9% 74.5%
Math Lab - City Park 4.09 4.03 75.2% 74.5%
Hibernia Enrichment Center - City Park 3.89 3.99 62.8% 70.4%
Reading Lab - City Park 3.91 3.99 63.9% 71.1%
Security 3.75 3.84 64.8% 68.2%
Parking 3.20 3.14 47.4% 46.2%
Skills Lab - Charity 3.88 3.94 66.5% 71.9%
Learning Resource Center - West Bank 3.94 3.95 66.1% 69.3%
Computer Assisted Learning Lab - Charity 3.94 3.95 71.2% 72.1%
Student Life Center 4.02 3.98 77.6% 74.2%
Food Services 3.76 3.85 65.3% 68.9%
Distance Education Offerings 3.89 4.00 64.9% 72.6%
Technology use in classes 3.96 3.93 71.3% 71.6%
Tutoring Services 4.14 3.92 65.5% 70.2%
Northshore Labs 3.78 3.86 59.3% 66.0%
* Scale is 1 to 5, 5 = Very Satisfied
** Percentage of students who responded Satisfied or Very Satisfied
9/23/2008 3 Office of Institutional Research
Overall
satisfaction
with
your
Delgado
experience
Overall
satisfaction
with
your
coursework
Overall
quality
of
your
instruction
at
Delgado
Overall
competency
of
your
instructors
at
Delgado
College
Wide
Level
of
Satisfaction
* Average Rating Scale is 1 to 5, 5 = Very Satisfied
9/23/2008 4 Office of Institutional Research
1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00
Availability
of
classes
(#
of
sections
were
offered)
Convenience
of
courses
(Day
&
Time)
2007
‐
2008
2006
‐
2007
Academic
Advisement
New
Student
Orientation
Program
Financial
Aid
Office
Registration
Veterans
Services
College
Wide
Level
of
Satisfaction
with
Student
Services
Part
I
* Average Rating Scale is 1 to 5, 5 = Very Satisfied
* Average Rating Scale is 1 to 5, 5 = Very Satisfied
9/23/2008 5 Office of Institutional Research
1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00
Delgado's
Web
Site
Delgado's
Bookstore
Career
and
Counseling
Center
Student
Employment
Services
Disability
Services
Buildings
and
Grounds
maintenance
2007
‐
2008
2006
‐
2007
Student
Health
Services
Library
Student
Open
Computer
Labs
English
Grammar
Lab
‐
City
Park
Writing
Center
&
English
Composition
Lab
‐
City
Park
Math
Lab
‐
City
Park
Hibernia
Enrichment
Center
‐
City
Park
Reading
Lab
‐
City
Park
Security
College
Wide
Level
of
Satisfaction
With
Student
Services
Part
II
* Average Rating Scale is 1 to 5, 5 = Very Satisfied
9/23/2008 6 Office of Institutional Research
1.00 2.00 3.00 4.00 5.00
Parking
Skills
Lab
‐
Charity
Learning
Resource
Center
‐
West
Bank
Computer
Assisted
Learning
Lab
‐
Charity
Student
Life
Center
Food
Services
Distance
Education
Offerings
Technology
use
in
classes
Tutoring
Services
Northshore
Labs
2007
‐
2008
2006
‐
2007
Top Five Rated Services
2006-2007 2007-2008 2006-2007 2007-2008
Delgado's Web Site 4.07 4.11 80.1% 81.6%
Student Open Computer Labs 4.05 4.05 77.9% 78.3%
Math Lab - City Park 4.09 4.03 75.2% 74.5%
Writing Center & English Composition Lab - City Park 4.07 4.02 72.9% 74.5%
Distance Education Offerings 3.89 4.00 64.9% 72.6%
Lowest Five Rated Services
2006-2007 2007-2008 2006-2007 2007-2008
Buildings and Grounds maintenance 3.82 3.82 66.0% 67.4%
Registration 3.81 3.82 69.3% 68.2%
Academic Advisement 3.89 3.81 70.5% 67.3%
Financial Aid Office 3.42 3.49 54.0% 55.0%
Parking 3.20 3.14 47.4% 46.2%
* Scale is 1 to 5, 5 = Very Satisfied
** Percentage of students who responded Satisfied or Very Satisfied
positively**
% of students
Top and Bottom Five Rated Services
who responded
positively**
% of students
who responded
Rating*
Average
Rating*
Average
T
Fi
R
t
d S
i
9/23/2008 7 Office of Institutional Research
1.00 2.00 3.00 4.00 5.00
Delgado's
Web
Site
Student
Open
Computer
Labs
Math
Lab
‐
City
Park
Writing
Center
&
English
Composition
Lab
‐
City
Park
Distance
Education
Offerings
T
op
Fi
ve
R
ated
S
ervices
2006
‐
2007
2007
‐
2008
1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00
Buildings
and
Grounds
maintenance
Registration
Academic
Advisement
Financial
Aid
Office
Parking
Lowest
Five
Rated
Services
2006
‐
2007
2007
‐
2008
City Park Campus Level of Satisfaction:
2006-2007 2007-2008 2006-2007 2007-2008
Overall satisfaction with your Delgado experience 4.16 4.08 83.5% 79.3%
Overall satisfaction with your coursework 4.34 4.24 91.5% 86.9%
Overall quality of your instruction at Delgado 4.23 4.16 84.2% 82.8%
Overall competency of your instructors at Delgado 4.26 4.19 84.1% 83.2%
Availability of classes (# of sections were offered) 4.07 4.01 77.7% 76.5%
Convenience of courses (Day & Time) 4.08 4.10 77.7% 79.0%
The courses I needed were offered 4.23 4.18 84.6% 82.0%
Rated by City Park and Northshore students
Total City Park Responded: 453
Total Northshore Responded: 11 2006-2007 2007-2008 2006-2007 2007-2008
Academic Advisement 3.96 3.91 71.6% 71.8%
New Student Orientation Program 3.82 3.96 63.2% 71.1%
Financial Aid Office 3.40 3.58 50.7% 55.9%
Registration 3.85 3.94 69.2% 72.2%
positively**
Average % of students
City Park Campus Level of Satisfaction
Average % of students
Rating* who responded
Rating* who responded
positively**
Veterans Services 3.86 3.90 60.4% 63.7%
Delgado Web Site 4.05 4.17 77.9% 83.2%
Delgado Bookstore 3.97 3.99 72.8% 75.6%
Career and Counseling Center 3.85 3.92 62.3% 69.1%
Student Employment Services 3.80 3.89 58.7% 65.6%
Disability Services 3.84 4.03 60.2% 70.9%
Buildings and grounds maintenance 3.79 3.89 61.3% 70.6%
Student Health Center 3.83 4.02 61.1% 73.3%
Library 3.69 3.78 60.8% 67.6%
Student Open Computer Lab 4.01 4.07 73.8% 77.1%
English Grammar Lab 4.10 4.03 74.4% 73.1%
Writing Center & English Composition Lab 4.10 4.06 74.7% 75.8%
Math Lab 4.10 4.04 75.3% 75.0%
Hibernia Enrichment Center 3.90 4.00 63.2% 69.2%
Reading Lab 3.92 3.97 64.8% 68.8%
Security 3.66 3.81 60.5% 67.0%
Parking 3.21 3.22 46.6% 48.1%
Student Life Center 4.04 4.01 78.6% 75.6%
Food Services 3.79 3.93 64.8% 71.9%
Distance Education Offerings 3.88 4.03 64.2% 72.8%
Technology used in classes 3.98 3.98 71.1% 73.9%
Tutoring Services 4.25 3.99 63.5% 72.1%
Northshore Labs 3.76 3.85 58.8% 63.2%
* Scale is 1 to 5, 5 = Very Satisfied
** Percentage of 402 students who responded Satisfied or Very Satisfied
9/23/2008 8 Office of Institutional Research
Rated by Westbank students only
Total Responded: 51
Overall satisfaction with your Delgado experience 4.07 4.31 78.6% 90.2%
Overall satisfaction with your coursework 4.46 4.41 96.4% 96.1%
Overall quality of your instruction at Delgado 4.25 4.31 85.7% 94.1%
Overall competency of your instructors at Delgado 4.25 4.35 85.7% 94.1%
Availability of classes (# of sections were offered) 3.96 3.86 78.6% 64.7%
Convenience of courses (Day & Time) 4.21 4.06 85.7% 80.4%
The courses I needed were offered 4.15 4.12 81.5% 74.5%
Student Services
Academic Advisement 4.00 3.67 74.1% 57.1%
New Student Orientation Program 4.12 3.78 76.9% 58.7%
Financial Aid Office 4.22 3.72 77.8% 60.5%
Registration 4.30 4.12 85.2% 78.0%
Veterans Services 4.00 3.76 58.3% 57.1%
West Bank Campus Level of Satisfaction
Average % of students
Rating* who responded
positively**
2007-2008 2007-2008
Delgado's Web Site 4.22 4.22 77.8% 82.4%
Delgado's Bookstore 4.26 4.16 85.2% 86.0%
Career and Counseling Center 3.86 3.62 63.6% 48.7%
Student Employment Services 3.93 3.37 60.0% 48.1%
Disability Services 3.93 3.47 64.3% 47.4%
Buildings and Grounds maintenance 4.00 3.82 76.9% 62.0%
Student Health Services 4.00 3.90 66.7% 61.3%
Library 4.29 4.16 83.3% 86.4%
Security 4.07 3.68 70.4% 52.3%
Parking 4.04 3.51 83.3% 55.1%
Learning Resource Center - West Bank 4.18 4.18 72.7% 79.5%
Student Life Center 3.89 4.11 61.1% 77.8%
Food Services 3.83 3.44 66.7% 52.9%
Distance Education Offerings 3.87 4.10 60.0% 80.6%
Technology use in classes 4.13 3.93 75.0% 70.5%
Tutoring Services 3.80 3.88 66.7% 70.8%
* Scale is 1 to 5, 5 = Very Satisfied
** Percentage of 28 students who responded Satisfied or Very Satisfied
9/23/2008 9 Office of Institutional Research
Rated by CSN students only
Total Responded: 298
Overall satisfaction with your Delgado experience 4.03 3.82 86.0% 73.0%
Overall satisfaction with your coursework 4.21 3.86 95.3% 75.8%
Overall quality of your instruction at Delgado 4.13 3.82 92.5% 71.4%
Overall competency of your instructors at Delgado 4.19 3.84 93.5% 73.1%
Availability of courses 3.95 3.74 82.2% 66.4%
Convenience of courses 4.11 3.83 89.7% 72.3%
The courses I needed were offered 4.23 4.00 94.4% 79.5%
Student Services
Academic Advisement 3.69 3.66 69.6% 61.6%
New Student Orientation Program 3.81 3.76 72.5% 65.8%
Financial Aid Office 3.20 3.32 55.2% 52.2%
Registration 3.55 3.56 65.4% 59.7%
Charity School of Nursing Level of Satisfaction
Average % of students
Rating* who responded
positively**
2007-2008 2007-2008
Veterans Services 3.93 3.85 72.4% 65.0%
Delgado's Web Site 4.13 3.98 86.5% 78.2%
Delgado's Bookstore 4.05 3.85 88.0% 73.3%
Career and Counseling Center 3.85 3.73 75.6% 62.7%
Student Employment Services 4.02 3.80 79.4% 64.2%
Disability Services 4.02 3.87 75.0% 68.2%
Buildings and grounds maintenance 3.96 3.66 81.1% 61.6%
Student Health Services 3.91 3.82 75.7% 67.1%
Library 3.89 3.84 79.4% 73.0%
Parking 2.87 2.87 42.5% 71.8%
Security 4.08 3.90 86.3% 39.3%
Food Services 3.69 3.70 70.7% 62.5%
Distance Education Offerings 3.95 3.83 72.1% 67.4%
Technology use in classes 3.90 3.79 73.1% 65.6%
Computer Assisted Learning Lab - Charity 4.16 3.93 89.0% 75.2%
Skills Lab - Charity 4.07 3.96 83.7% 77.7%
* Scale is 1 to 5, 5 = Very Satisfied
** Percentage of 107 students who responded Satisfied or Very Satisfied
9/23/2008 10 Office of Institutional Research
Employed in
a Related
Field
Employed in
an Unrelated
Field
*Not
Employed
Unknown if in
a Related
Field
Total
Accounting 12 7 9 3 31
Admin Office Technology 6 1 1 1 9
American Sign Language 14 19 7 8 48
Business Administration 3 2 1 1 7
Care & Development of Young Children 8 4 7 3 22
CET - Architectural Tech 1 1 2 2 6
CET - Civil Tech. 1 0 0 0 1
CET - Construction Mgt 2 0 0 0 2
Computer Aided Drafting & Design 0 0 0 0 0
Computer Info Technology 0 5 1 4 10
Computer Networking Tech 5 0 2 2 9
Computer Repair 0 0 0 0 0
Construction Management 0 0 0 0 0
Criminal Justice 9 5 7 3 24
Culinary Arts 3 0 0 1 4
Diagnostic Medical Sonography 6 1 3 1 11
Dietetic Technician 0 3 1 0 4
Educational Interpreting 0 5 2 0 7
Elect Electronics Engr Tech 3 2 0 0 5
Employment Status Prior to Graduation
All Campuses
*Based on Reported Job Titles
g
Electrical Construction 5 1 2 1 9
Emergency Med Tech 1 0 0 0 1
EST - Biomedical Equip Repair 1 3 2 3 9
EST-Electronics Repair 0 0 0 0 0
Fine Arts 0 2 1 1 4
Fire Protection Technology 7 0 1 4 12
Funeral Service Education 2 3 0 4 9
General Studies/Science 0 2 4 2 8
Health Information Technology 4 1 1 1 7
Horticulture Technology 2 1 0 0 3
Hospitality 2 1 0 2 5
Interior Design 4 1 4 2 11
Legal Secretary 0 0 1 1 2
Management 4 5 1 0 10
Massage Therapy 0 1 0 4 5
Medical Coding 0 0 2 1 3
Medical Lab Technician 0 0 2 0 2
Motor Vehicle Technology 15 0 2 4 21
Music 0 1 1 0 2
Nuclear Medicine Technology 0 0 0 0 0
Nursing 53 10 126 41 230
* Not employed is assumed where students did not indicate an employer.
9/23/2008 11 Office of Institutional Research
Employed in
a Related
Field
Employed in
an Unrelated
Field
*Not
Employed
Unknown if in
a Related
Field
Total
Occupational Therapy Assistant 0 0 0 1 1
Ophthalmic Medical Assistant 1 1 2 2 6
Performance & Media Art 1 6 2 1 10
Pharmacy Technician 2 1 3 1 7
Physical Therapist Assisting 1 0 0 0 1
Practical Nursing 1 0 0 0 1
Radiological Technology 26 0 0 0 26
Radiation Therapy -Certificate 0 0 0 0 0
Respiratory Care Technology 5 0 3 2 10
Safety & Health Tech 0 0 0 1 1
Surgical Technology 3 0 4 1 8
Visual Communications 1 6 0 1 8
Veterinary Technology 6 0 1 0 7
Website Developer 2 0 0 0 2
No Response** 0 0 0 55 55
Total 222 101 208 165 696
* Not employed is assumed where students did not indicate an employer.
All Campuses
*Based on Reported Job Titles
Employment Status Prior to Graduation(cont.)
9/23/2008 12 Office of Institutional Research
2007-2008 Graduate Intent & Satisfaction
Comments
A
ttending Delgado was a great experience.
Delgado rocks!
We need more student parking spots.
They sell a lot more decals than they do have parking spots.
Website needs a "search" entry place for easier viewing of its contents.
They need some sort of security outside because I was assaulted by a homeless person. I was scared to go
to school.
It seems logical to me that the majority of classes are held in Building 1. Why is there no computer lab without
restrictions. The 1st floor computer lab is often restricts printing and use to hold those services for certain
students. That’s ridiculous. Hold those special days in Building 10 because the majority shouldn't have to walk
out there. The women who is usually in there is very cold and unfriendly.
Need parking for charity school of nursing.
Need improvement in convenience of courses and food services in the student life center. They should extend
its hours of services for evening students.
Improve interior design studio and lab. Lab should be larger and the studio needs renovating.
I think that Delgado Community College should be more considerate of every student in regards to scheduled
courses. Financial aid should be much more considerate of those paying out of pocket when funds are
awarded and not give all those receiving pell grants.
9/23/08 13 Office of Institutional Research
