UNCLASSIFIED EMPLOYEE PROBLEM SOLVING FORM

When an employee feels that he/she has been treated unjustly, the employee has the right to address his/her concerns. If a problem is settled orally with the immediate supervisor, a written record is not mandatory. However, if the employee is not satisfied with the oral decision of the immediate supervisor, then the Unclassified Employee Problem Solving Form is used at each subsequent step to address the problem in an effort to reach a resolution through the chain of command.

The employee may present this form to his/her immediate supervisor within 30 calendar days from the date the employee first became aware of, or should have become aware of, the cause of the problem. If possible, the problem should be addressed at that level. The original problem solving form, when completed, must be placed on file in the Office of the Assistant Vice Chancellor for Human Resources.

Note: An employee may skip the problem solving step that involves an individual in the employee’s supervisory chain, if the problem has to do with harassment by that individual.

NAME                DATE

TITLE

PROBLEM STATEMENT

Form 2534/014 - page 1 of 4 (12/12)

RELIEF SOUGHT

Employee’s Signature ______________________________  Date __________________

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

DECISION OF IMMEDIATE SUPERVISOR

The immediate supervisor must provide a written response to the employee’s problem statement and requested relief.

RESPONSE

 Supervisor’s Signature ______________________________  Date __________________

 Date Received from Supervisor __________________________  Employee’s Initials _________

Form 2534/014 - page 2 of 4 (12/12)

EMPLOYEE’S RESPONSE (Please initial by the appropriate response.)

______I am satisfied with my immediate supervisor’s response.

______I am not satisfied with my immediate supervisor’s response and wish to have it referred to the
 intermediate supervisor.

Employee’s Signature ______________________________  Date __________________

If the employee is not satisfied with the first-step response, he/she indicates this on the form. Following the receipt of the immediate supervisor’s response, the employee may present the problem solving form to the intermediate supervisor (second-level supervisor) for a decision.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

STEP TWO

DECISION OF INTERMEDIATE SUPERVISOR

The intermediate supervisor must investigate, afford the employee an opportunity to present his or her viewpoint, and provide the employee with a written response containing findings and recommendations.

Form 2534/014 - page 3 of 4 (12/12)

EMPLOYEE’S RESPONSE (Please initial by the appropriate response.)

______I am satisfied with my intermediate supervisor’s response.

______I am not satisfied with my intermediate supervisor’s response and wish to have it referred to

the third-level supervisor in the chain of command as described below.*

______I am not satisfied with the response of my intermediate supervisor, which is the last level

remaining in the chain of command as described below.* To request a grievance hearing, I understand that I must follow the steps outlined in the Grievance Procedures for Unclassified Administrators and Staff policy.

Employee’s Signature ______________________________  Date __________________

*If the employee is not satisfied with the second-step response, he/she indicates this on the form. Following receipt of the intermediate supervisor’s response, the employee may present the problem solving form to the third-level supervisor through the chain of command up to, and including the Executive Dean, if applicable. For employees not reporting through an Executive Dean, the chain of command goes up to the supervisory level one step below the Vice Chancellor over that unit to reach a resolution. In a third-level supervisor does not exist, the employee may request a grievance hearing, and must follow the steps outlined in the Grievance Procedures for Unclassified Administrators and Staff policy.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

STEP THREE (IF APPLICABLE*)

DECISION OF THIRD-LEVEL SUPERVISOR

The third-level supervisor* must investigate, afford the employee an opportunity to present his or her viewpoint, and provide the employee with a written response containing findings and recommendations.

EMPLOYEE’S RESPONSE (Please initial by the appropriate response.)

______I am satisfied with my third-level supervisor’s response.

Employee’s Signature ______________________________  Date __________________

Form 2534/014 - page 4 of 4 (12/12)

Back to top

1