Fall 2004
Graduate Satisfaction Survey
Prepared by the Office of Institutional Research
Published on June 20, 2005
Table of Contents
page no.
Graduate Intent
Graduates Continuing Education
1
Employment Status
1
Graduate Satisfaction
Demographics
2
College Wide Level of Satisfaction
3
College Wide Level of Satisfaction with Student Services
3
Top and Bottom Five Rated Services
7
Comments
11
Methodology
Graduates are surveyed at the time they apply for graduation. Only City Park graduates
completed the survey this semester.
Summary of Graduate Satisfaction Results
506 out of 809 graduates filled out the survey.
70.4% of the Fall respondents were female.
50.8% were Caucasian and 33% African American.
84.3% were satisfied with their overall Delgado experience.
88.9% were satisfied with their overall coursework.
S
tudent Open Computer Labs, The Writing Center & English C omposition
Lab and Math Lab at City Park were the highest rated services.
Parking and
The Financial Aid Office were the lowest rated services.
O
verall, Fall 2004 graduates were less satisfied than those of Fall 2003.
Number
Percent
481
59.5%
0.0%
Total Graduates
809
No
After Graduation do you plan to:
Yes % No % Response %
Continue your Education? 361 75.1% 117 24.3% 3 0.6%
322 89.2% 37 31.6% 2 66.7%
Choose another field of study? 50 13.9% 242 67.0% 69 19.1%
Employment Status
Total Employed 481 100%
Delgado Community College 72 Employed in a related field 187 38.9%
Dillard University 10
Seeking employment in a related field
150 31.2%
Loyola University 30 125 26.0%
LSU 51 No Response 19 4.0%
Nicholls State 2
Our Lady of Holy Cross College 8
If not employed in your field, why:
SUNO 21
Total not employed in field 125 100%
UNO 54 Continuing education 11 8.8%
Xavier 3 Not enough jobs in your fields 0 0.0%
Other 87 Salaries not adequate 3 2.4%
No Response 143 Prefer to work in another field 7 5.6%
Total 481
Need more skills 4 3.2%
No Response 100 80.0%
6/20/2005 1
Graduate Intent
Respondents -Graduate Satisfaction
Office of Institutional Research
Respondents -Graduate Intent
If so, do you plan to continue in your current
field of study or a related field?
At what institution did you continue your
education?
Not seeking employment at this time in field
Employment Status
32.5%
27.1%
40.5%
Employed in a related field
Seeking employment in a related field
Not seeking employment at this time in field
Reasons Not Employed inTheir Field
0.0%
2.4%
5.6%
3.2%
8.8%
Continuing education
Not enough jobs in your fields
Salaries not adequate
Prefer to work in another field
Need more skills
Graduate Satisfaction
Demographics
Ethnicity
African American
167
33.0%
Native American
5
1.0%
Caucasian
257
50.8%
Asian
17
3.4%
Hispanic
26
5.1%
Non-resident Alien
4
0.8%
(No Response)
30
5.9%
Total
506
100.0%
Campus
City Park
302
0.0%
West Bank
33
6.5%
Charity
137
27.1%
Northshore Site
4
0.8%
Other
0
0.0%
(No Response)
30
5.9%
Total
506
100.0%
Gender
Female
356
70.4%
Male
138
27.3%
(No Response)
12
2.4%
Total
506
100.0%
Degree
Associate
388
76.7%
Certificate
61
12.1%
(No Response)
57
11.3%
Total
506
100.0%
6/20/2005
2
Office of Institutional Research
Ethnicity
Caucasian
54%
Non-
resident
Alien
1%
African
American
35%
Native
American
1%
Hispanic
5%
Asian
4%
Gender
Male
27%
Female
71%
(No
Response)
2%
College Wide Level of Satisfaction
Average
% of students
College Wide Level of Satisfaction:
Rating*
who responded
positively**
Fall 2004
Fall 2003
Fall 2004
Fall 2003
Overall satisfaction with your Delgado experience
4.10
4.19
84.3%
84.1%
Overall satisfaction with your coursework
4.21
4.31
88.9%
88.0%
Overall quality of your instruction at Delgado
4.07
4.32
81.5%
85.0%
Overall competency of your instructors at Delgado
4.11
4.24
81.0%
83.1%
Availability of classes (# of sections were offered)
3.88
4.08
73.9%
74.3%
Convenience of courses (Day & Time)
3.97
4.04
75.6%
74.3%
Student Services
Academic Advisement
3.77
3.96
65.2%
71.4%
Distance Education Offerings
3.77
n/a
60.1%
n/a
Library 3.82
3.74
70.9%
79.5%
New Student Orientation Program
3.72
4.11
62.2%
76.1%
Registration
3.57
n/a
59.4%
63.5%
Technology use in classes
3.79
n/a
67.5%
n/a
The courses I needed were offered
4.18
n/a
86.0%
n/a
Buildings and grounds maintenance
3.73
3.89
63.1%
66.3%
Career and Counseling Center
3.63
3.89
54.3%
67.3%
Delgado's Bookstore
3.71
3.82
65.3%
65.4%
Delgado's Web Site
3.87
3.82
71.5%
69.3%
Disability Services
3.74
4.05
54.2%
66.1%
Financial Aid Office
3.33
3.24
50.7%
43.4%
Food Services
3.49
n/a
56.4%
n/a
Parking
2.59
n/a
32.7%
n/a
Security
3.69
n/a
63.3%
n/a
Student Employment Services
3.62
3.77
52.4%
59.5%
Student Health Services
3.71
3.73
59.1%
78.8%
Student Life Center
3.88
n/a
71.4%
n/a
Veterans Services
3.78
3.89
59.9%
64.5%
English Grammar Lab - City Park
4.01
3.78
72.6%
83.6%
Hibernia Enrichment Center - City Park
3.73
n/a
53.8%
n/a
Math Lab - City Park
4.02
3.75
76.6%
79.2%
Reading Lab - City Park
3.76
n/a
58.2%
n/a
Student Open Computer Labs
4.11
3.82
81.8%
85.6%
Tutoring Services
3.80
n/a
66.8%
n/a
Writing Center & English Composition Lab - City Park
4.02
3.79
74.2%
81.7%
Learning Resource Center - West Bank
3.89
n/a
69.0%
n/a
Computer Assisted Learning Lab - Charity
3.92
3.83
75.2%
84.4%
Skills Lab - Charity
3.97
3.85
76.3%
87.0%
Northshore Labs
3.70
n/a
53.8%
n/a
* Scale is 1 to 5, 5 = Very Satisfied
** Percentage of students who responded Satisfied or Very Satisfied
6/20/2005
3
Office of Institutional Research
* Average Rating Scale is 1 to 5, 5 = Very Satisfied
6/20/2005
4
Office of Institutional Research
College Wide Level of Satisfaction
1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00
Overall satisfaction with your
Delgado experience
Overall satisfaction with your
coursework
Overall quality of your instruction
at Delgado
Overall competency of your
instructors at Delgado
Availability of classes (# of
sections were offered)
Convenience of courses (Day &
Time)
Fall 2003
Fall 2004
* Average Rating Scale is 1 to 5, 5 = Very Satisfied
* Average Rating Scale is 1 to 5, 5 = Very Satisfied
6/20/2005
5
Office of Institutional Research
College Wide Level of Satisfaction with Student Services
Part I
1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00
Distance Education Offerings
Library
New Student Orientation Program
Registration
Technology use in classes
The courses I needed were offered
Buildings and grounds
maintenance
Career and Counseling Center
Delgado's Bookstore
Delgado's Web Site
Disability Services
Fall 2003
Fall 2004
* Average Rating Scale is 1 to 5, 5 = Very Satisfied
Note: Fall 2004 Graduate Satisfaction Survey contains some questions that are not comparable to Fall 2003.
6/20/2005
6
Office of Institutional Research
College Wide Level of Satisfaction With Student Services
Part II
1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00
Financial Aid Office
Food Services
Parking
Security
Student Employment Services
Student Health Services
Student Life Center
Veterans Services
English Grammar Lab - City Park
Hibernia Enrichment Center - City Park
Math Lab - City Park
Reading Lab - City Park
Student Open Computer Labs
Tutoring Services
Writing Center & English Composition Lab - City Park
Learning Resource Center - West Bank
Computer Assisted Learning Lab - Charity
Skills Lab - Charity
Northshore Labs
Fall 2003
Fall 2004
Top and Bottom Five Rated Services
Average
% of students
Top Five Rated Services
Rating*
who responded
positively**
Fall 2004
Fall 2003
Fall 2004
Fall 2003
Student Open Computer Labs
4.11
3.82
81.8%
85.6%
Writing Center & English Composition Lab - City Park
4.02
3.79
74.2%
81.7%
Math Lab - City Park
4.02
3.75
76.6%
79.2%
English Grammar Lab - City Park
4.01
3.78
72.6%
83.6%
Skills Lab - Charity
3.97
3.85
76.3%
87.0%
Average
% of students
Lowest Five Rated Services
Rating*
who responded
positively**
Fall 2004
Fall 2003
Fall 2004
Fall 2003
Student Employment Services
3.62
3.77
52.4%
59.5%
Registration
3.57
3.81
59.4%
63.5%
Food Services
3.49
n/a
56.4%
n/a
Financial Aid Office
3.33
3.24
50.7%
43.4%
Parking
2.59
n/a
32.7%
n/a
* Scale is 1 to 5, 5 = Very Satisfied
** Percentage of students who responded Satisfied or Very Satisfied
Note: Fall 2004 Graduate Satisfaction Survey contains some questions that are not comparable to Fall 2003.
6/20/2005
7
Office of Institutional Research
Top Five Rated Services
1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00
Student Open Computer Labs
Writing Center & English Composition Lab - City Park
Math Lab - City Park
English Grammar Lab - City Park
Skills Lab - Charity
2003
2004
Lowest Five Rated Services
1.00
1.50
2.00
2.50
3.00
3.50
4.00
Student Employment Services
Registration
Food Services
Financial Aid Office
Parking
2003
2004
City Park Campus Level of Satisfaction
Rated by City Park and Northshore students
Average
% of students
Rating*
who responded
Total City Park Responded: 302
positively**
Total Northshore Responded: 4
Fall 2004
***Fall 2003
Fall 2004
***Fall 2003
Overall satisfaction with your Delgado experience
4.12
3.83
85.4%
84.6%
Overall satisfaction with your coursework
4.24
3.86
89.0%
87.6%
Overall quality of your instruction at Delgado
4.10
3.83
81.5%
85.1%
Overall competency of your instructors at Delgado
4.15
3.81
81.7%
83.6%
Availability of classes (# of sections were offered)
3.91
3.67
74.4%
74.6%
Convenience of courses (Day & Time)
3.95
3.67
73.8%
75.4%
Student Services
Academic Advisement
3.85
3.60
69.0%
71.8%
Distance Education Offerings
3.81
n/a
61.8%
n/a
Library 4.03
3.74
78.6%
79.5%
New Student Orientation Program
3.76
3.72
62.2%
76.8%
Registration
3.67
3.54
61.8%
64.9%
Technology use in classes
3.88
n/a
72.3%
n/a
The courses I needed were offered
4.18
n/a
84.9%
n/a
Buildings and grounds maintenance
3.85
3.60
68.3%
67.7%
Career and Counseling Center
3.66
3.56
57.8%
67.7%
Delgado's Bookstore
3.75
3.54
65.2%
66.5%
Delgado's Web Site
3.89
3.58
71.5%
71.9%
Disability Services
3.82
3.64
58.6%
69.8%
Financial Aid Office
3.40
3.09
53.8%
43.2%
Food Services
3.71
n/a
63.1%
n/a
Parking
2.77
2.59
37.2%
31.7%
Security
3.71
3.41
63.7%
60.7%
Student Employment Services
3.73
3.39
57.4%
58.9%
Student Health Services
3.79
3.73
64.8%
78.8%
Student Life Center
3.97
3.53
75.5%
64.7%
Veterans Services
3.81
n/a
63.0%
n/a
English Grammar Lab - City Park
4.11
3.78
77.1%
83.6%
Hibernia Enrichment Center - City Park
3.83
n/a
57.3%
n/a
Math Lab - City Park
4.08
3.75
78.5%
79.2%
Reading Lab - City Park
3.83
n/a
61.6%
n/a
Student Open Computer Labs
4.17
3.82
81.6%
85.6%
Tutoring Services
3.94
n/a
71.8%
n/a
Writing Center & English Composition Lab - City Park
4.11
3.79
79.1%
81.7%
Northshore Labs
3.77
n/a
58.5%
n/a
* Scale is 1 to 5, 5 = Very Satisfied
** Percentage of students who responded Satisfied or Very Satisfied
***
Fall 2003 did not include responsed from the Northshore Site.
6/20/2005
8
Office of Institutional Research
West Bank Campus Level of Satisfaction
Average
% of students
Rated by Westbank students only
Rating*
who responded
positively**
Total Responded: 33
Fall 2004
Fall 2003
Fall 2004
Fall 2003
Overall satisfaction with your Delgado experience
4.15
n/a
84.8%
n/a
Overall satisfaction with your coursework
4.27
n/a
90.9%
n/a
Overall quality of your instruction at Delgado
4.15
n/a
84.8%
n/a
Overall competency of your instructors at Delgado
4.09
n/a
87.5%
n/a
Availability of classes (# of sections were offered)
3.88
n/a
69.7%
n/a
Convenience of courses (Day & Time)
3.91
n/a
69.7%
n/a
Student Services
Academic Advisement
3.36
n/a
50.0%
n/a
Distance Education Offerings
3.44
n/a
55.6%
n/a
Library 3.73
n/a
61.5%
n/a
New Student Orientation Program
3.35
n/a
52.2%
n/a
Registration
3.74
n/a
71.0%
n/a
Technology use in classes
3.57
n/a
61.9%
n/a
The courses I needed were offered
4.13
n/a
78.1%
n/a
Buildings and grounds maintenance
3.48
n/a
55.2%
n/a
Career and Counseling Center
3.55
n/a
50.0%
n/a
Delgado's Bookstore
3.55
n/a
63.6%
n/a
Delgado's Web Site
3.61
n/a
63.6%
n/a
Disability Services
3.22
n/a
44.4%
n/a
Financial Aid Office
3.59
n/a
51.9%
n/a
Food Services
3.50
n/a
58.3%
n/a
Parking
3.00
n/a
38.7%
n/a
Security
3.35
n/a
46.2%
n/a
Student Employment Services
3.17
n/a
41.7%
n/a
Student Health Services
3.57
n/a
57.1%
n/a
Student Life Center
3.37
n/a
52.6%
n/a
Veterans Services
3.55
n/a
45.5%
n/a
Student Open Computer Labs
3.82
n/a
75.0%
n/a
Tutoring Services
3.36
n/a
57.1%
n/a
Learning Resource Center - West Bank
3.86
n/a
76.2%
n/a
* Scale is 1 to 5, 5 = Very Satisfied
** Percentage of students who responded Satisfied or Very Satisfied
6/20/2005
9
Office of Institutional Research
Charity Campus Level of Satisfaction
Average
% of students
Rated by CSN students only
Rating*
who responded
positively**
Total Responded: 137
Fall 2004
Fall 2003
Fall 2004
Fall 2003
Overall satisfaction with your Delgado experience
4.03
3.78
81.8%
83.5%
Overall satisfaction with your coursework
4.16
3.90
86.9%
91.3%
Overall quality of your instruction at Delgado
3.99
3.82
80.1%
85.3%
Overall competency of your instructors at Delgado
4.04
3.80
78.8%
83.7%
Availability of classes (# of sections were offered)
3.82
3.69
72.3%
74.0%
Convenience of courses (Day & Time)
4.03
3.61
79.4%
69.2%
Student Services
Academic Advisement
3.67
3.63
59.7%
70.6%
Distance Education Offerings
3.64
n/a
53.6%
n/a
Library 3.42
3.83
57.3%
85.4%
New Student Orientation Program
3.74
3.73
64.7%
76.1%
Registration
3.29
3.32
50.7%
57.4%
Technology use in classes
3.68
n/a
59.8%
n/a
The courses I needed were offered
4.26
n/a
90.4%
n/a
Buildings and grounds maintenance
3.55
3.51
54.6%
60.0%
Career and Counseling Center
3.57
3.50
49.4%
63.2%
Delgado's Bookstore
3.68
3.47
67.4%
62.6%
Delgado's Web Site
3.87
3.36
72.6%
57.1%
Disability Services
3.71
3.36
44.7%
35.7%
Financial Aid Office
3.17
n/a
45.5%
n/a
Food Services
2.73
n/a
32.8%
n/a
Parking
2.06
1.70
20.5%
14.0%
Security
3.69
3.70
65.1%
76.9%
Student Employment Services
3.52
3.53
43.8%
57.9%
Student Health Services
3.51
n/a
44.6%
n/a
Student Life Center
3.72
n/a
63.4%
n/a
Veterans Services
3.69
3.50
51.3%
61.1%
Computer Assisted Learning Lab - Charity
4.00
3.83
84.4%
n/a
Skills Lab - Charity
4.08
3.85
85.6%
87.0%
* Scale is 1 to 5, 5 = Very Satisfied
** Percentage of students who responded Satisfied or Very Satisfied
6/20/2005
10
Office of Institutional Research
Fall 2004 Graduate Survey
Comments
Students need to have regular sessions on job availability for degree seeking and qualifications, job resumes and
opportunities other than obvious subject areas; such as, teacher assistant and child specific jobs like bus attendants,
etc.
I would like to thank the staff an faculty for doing their jobs well and promoting an environment full of learning and
growth.
Thanks, Delgado for a chance to renew my goals and achieve them.
Charity Nursing school was much more "rigorous" that I expected. They do a great job on giving nursing theory
information. The hands-on clinical nursing experience helps you feel more prepared for the actual job skills required
be a nurse. I didn't realize that nurses did so much until my clinical rotations. I'm still in awe of the veteran of the
nursing profession.
I am pleased with the education I got at Delgado. I remember the days when it was thought of as a glorified high
school. That's certainly not the case now, and I have actively encouraged people I know to give Delgado a try.
I do not like the independent study skills for IV starts and venipucture. I feel this is too critical a skill not to be taught
and practiced with an instructor. The lab teacher is not available for instruction. Very unsatisfied with this area.
I thoroughly enjoyed the Massage Therapy certificate program. Sallye Raymond is doing an excellent job with the
program.
I have found most of the instructors at Delgado to be very skilled teachers, and have enjoyed most of my classes. My
only complaints are that I received some bad advice from the veteran's counselor that may have slowed my progress. I
am also somewhat disappointed with the poor condition that LaRocca Hall is in considering that it is still a fairly new
building.
I think Delgado is an excellent, exceptional institution. I enjoyed my experiences here and I'm very sorry to be leaving.
If only this were a 4 year institution my level of satisfaction would increase by 100%. I am grateful for the things I've
learned at Delgado. Nobody's Better!
Please keep the library open ALL Day! We are students that pay money to use it; so keep it open for us. It's not fair to
come here for school and have the library closed for 3 hours. Please do something! Thank you!
Maybe get student workers for the library, so that it can at least be open 1 hour before school and throughout the
school day.
Need better arrangements for students parking.
Need more options for in school eating services, i.e. deli, cafeteria, etc.
The library did not open until 9, which is when we were in class. The librarian spent a lot of time on the telephone. The
book store did not carry additional textbook resources that went with the textbook, i.e. workbooks, CD's, etc. and the
prices were much higher than competitors not affiliated with the school.
Fall 2004 Graduate Survey
Comments
Charity needs food services. Nursing students practically live at Charity!! Malnourishment is #1 at Charity. Library
needs help!
Students need better insurance plans with more comprehensive care!
With cheap, available parking, working water fountains and a lower teacher/student ratio the clinical rotations at charity
nursing school would be an even better program? Another concern I have is security for us female students, when we
get out of our evening clinicals at Charity hospital. Could there be a security guard escort for the female students from
Charity hospital to the near by parking lots at night? We could use a male security officer to make us feel safer. My
greatest concern is that you are overloading clinical instructors with too many students! If you go above a ratio of 1:6 -
it is potentially very unsafe nursing practice - particularly in the 'critical care areas, ( ER,ICU,CCU, etc.)
In my final semester of school the Charity library was rarely opened at times I could utilize the books - not very helpful.
Also the librarian is the most unhelpful person. She constantly made students wait to check books out and rarely
assisted people with looking for materials most employees seemed not to want to help students very. Very frustrating
when all we want is an education!
The Human Patient Simulator at Charity was very helpful.
Financial Aid: I applied for and was awarded an SGA scholarship for my first semester at Charity. I felt pride for
getting it. However, by the time anything was credited to my account, I was feeling humiliated. Despite having the letter
of award for $500, I was basically blown off by the financial people I showed it to including the woman who works in
financial aid at Charity. Everyone I showed the letter to acted as though he/she had never seen one before. No one
offered the information that scholarships aren't credited to student accounts for weeks after school starts. This was a
problem for me because I wanted to pay the balance due and couldn't. The end of the story is that the scholarship was
reduced to $300 because I was on Charity's campus, not the main one.
Delgado's children's center (city park) was excellent for my two young daughters while I've been in school. I wouldn't
have made it without them! Thanks.
The American Sign Language lab was the most wonderful tool at Delgado.
My overall experience here at Delgado has been wonderful. Thanks. P.S. I'll be back.
I think that all of the services offered here at DCC were very helpful to me at some time or another. I would like to
thank you on behalf of every single working parent student for being such a resourceful facility.
The math department needs better math instructors.
I was very pleased with my overall experience here at Delgado. I made a lot of friends and learned new and exciting
things.
I am very proud to be a Delgado Community College grad.
Fall 2004 Graduate Survey
Comments
I appreciate certain festival- type events that the SGA hosts, but as I have stated to a newly campaigning official, the
money could be used more wisely. There are no microwaves for the students to use in the student life center to heat up
their home food. Not all people eat what's in the cafeteria. Also what is the purpose of the televisions if one can't watch
a variety of shows or change the volume; certain TV's were never operable for students sitting in certain areas of the
SLC! It seems a waste! Spend the money as the students want it. Advertise when the budget is being negotiated and
planned, so students can have a voice in the matter.
The Delgado Surgical Technology program needs to be improved. Lack of communication and disrespect was
unbearable. I hope for future classes both Northshore and Charity students that things improve.
Parking is very dissatisfying. If I'm paying $25 decal, I experct to find a parking spot and not in City Park!!! Financial
Aid always had a problem with them losing my information and the people behind the counter are rude!!!
More parking spaces available for students.
Need more teachers in the Safety program! One professor doing all that work and lecture is not enough.
Ultrasound studnets shoul be allowed to park in the Charity School of Nursing Parking Garage year-round, not just in
the summer.
Parking for studnets should be available for all students who purchases a parking decal. If there are limited parking,
then ony a limited amount of decals should be issued.
Everyone greeted me with a smile followed by, "May I help you?" in the offices. I found everyone to be personable
unlike the university I had attended previously. I enjoyed my experience at Delgado and would recommend Delgado to
anyone.
The security is the Worst!
THANK YOU DELGADO! AWESOME STAFF!
The staff and faculty are mostly rude, sarcastic, and unhelpful. Especially in the bursar's office.
Delgado has truly been a wonderful higher education experience. I felt welcome from the beginning. I owe that to
Melanie Deffendall. She asked questions and offered her assistance continually. I started at Delgado twelve years
after graduating from high school. I was hoping my experience would be a plesant one. All of my instructors with the
execption of one were well able to do their job. even when I needed help the tutors in the lab were great. In any
instance, I would refer people to Delgado Community College. My daughter is currently in her first semester her and I
hope she enjoys her time here. Only two points I would like to point out is the lack of security and parking.
Enforcement need to be stiff for students who don't purchase stickers to park. Lastly, security needs to be more visible
for female students who have night classes. Thank you Delgado for perparing me for a 4 year university.
