Delgado
     
    Community College
     
     
     
     
    ACT Student Opinion Survey for the years 2000­2002
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
    Published on October 21st, 2002
     
    By The Office of Institutional Research
     
     
     
    Table of Contents page no.
     
    Summary 1
     
    Item I: Ethnicity 2
     
    Item II: Gender 2
     
    Item III: Age 3
     
    Item IV: Hours Worked 4
     
    Item V: Enrollment Status 4
     
    Item VI: Purpose for Entering Delgado 5
     
    Item VII: Number of Years Attended Delgado 5
     
     
    Item VIII: Type of Classes Most Frequently Attended 6
          
    Item IX: Major 6
     
    Item X: Satisfaction with College Environment 7
     
    Item XI: Satisfaction with College Environment Comparison for
    Spring 2002 Ranked by Delgado Average 13
     
    Item XII: Satisfaction with Services used at College 15
     
    Item XIII: Satisfaction with Services Used at College for
    Spring 2002 Ranked by Delgado Average 17
     
    Item XIV: Delgado’s Top 5 Rated College Services 18
     
    Item XV: Delgado’s Bottom 5 Rated College Services 18
     
    Appendix A: ACT Student Opinion Survey Results on College Environment
      
    Table 1: 2000 ACT Student Opinion Survey 19
     
    Table 2: 2001 ACT Student Opinion Survey 21
     
    Table 3: 2002 ACT Student Opinion Survey 23
     
     
     
    Table of Contents(cont.) page no.
     
     
     
    Appendix B: ACT Student Opinion Survey Results on College Services
     
    Table 1: 2000 ACT Student Opinion Survey 25
     
    Table 2: 2001 ACT Student Opinion Survey 26
     
    Table 3: 2002 ACT Student Opinion Survey 27
     
     
     
     
     
     
     
    SUMMARY
     
    The following analysis is derived from the data collected from the students who filled out
    the ACT Student Opinion Survey between the years 2000 through 2002.
     
    •
    A sample of approximately 1000 students was selected for each year’s survey.
     
    •
    The demographic breakdown of the sample is in line with the college demographics
    except for the percentage of part­time students where the sample contained 19% fewer
    part­time students than is enrolled at Delgado. This is most likely because part­time
    students attend fewer classes and are therefore less likely to be included in the sample.
     
    Student Services Section
     
    •
    Veterans Services and Day Care Services had the largest percentage increase in
    satisfaction. Employment Services and Job Placement Services also had significant
    increases in satisfaction although Job Placement Services remains in the five lowest rated
    services. These ratings are based on a small number of respondents (Less than fifty).
     
    •
    Student Health Services had the largest percentage decrease in satisfaction. However, this
    rating is based on a small number of respondents.
     
    •
    Among the highest rated student services are College­Sponsored Tutorial Services,
    Library/Learning Resources Center Facilities and Services.
     
    •
    Among the lowest rated Student Services are Cafeteria/Food Services, Financial Aid and
    Parking.
     
    •
    Cultural Programs and Activities, Computer Services, College­Sponsored Tutorial
    Services, Vocational Guidance/Career Planning Services, College Orientation Program
    and Cafeteria/Food Services received ratings greater than the state and national averages.
     
    College Environment Section
     
    •
    Percent changes were small, except for the Student Community Center/Student Union,
    for which satisfaction increased almost 9%.
     
    •
    The highest rated items were Class size relative to the type of course, Attitude of the
    teaching staff toward students, and Quality of instruction in ones major area of study.
     
    •
    The lowest rated items were Attitude of college non­teaching staff toward students, and
    Purposes for which student activity fees are used.
     
    •
    Items rating higher than the state and national averages are Quality of Instruction in your
    major area, Course content in ones major area, Testing/Grading, Variety of courses
    offered at this college, Preparation you are receiving for your chosen occupation and
    Student Community Center/Student Union.
     
     
    10/21/2002 1 Office of Institutional Research
    Item I: Ethnicity
    2000 2001 2002
    Ethnicity Census Sample Census Sample Census Sample
    Percentage Percentage Percentage
    African American 40.8 37.6 40.9 36.2 40.6 39.3
    Caucasian 45.2 48.2 41.1 46.7 39.3 44.6
    Hispanic 6.0 5.6 5.7 6.1 5.0 5.9
    Asian 3.1 2.0 2.7 4.8 2.7 3.8
    Native American 1.1 1.1 0.9 0.3 0.7 0.8
    Other/No response 3.8 5.4 8.7 5.9 11.8 5.6
    Item II: Gender
    2000 2001 2002
    Gender Census Sample Census Sample Census Sample
    Percentage Percentage Percentage
    Male 35.3 31.6 33.4 29.8 31.6 33.7
    Female 64.7 68.4 66.6 70.2 68.4 66.3
    10/21/2002 2 Office of Institutional Research
    0.0
    10.0
    20.0
    30.0
    40.0
    50.0
    60.0
    A
    f
    r
    i
    c
    a
    n
     
    A
    m
    e
    r
    i
    c
    a
    n
    C
    a
    u
    c
    a
    s
    i
    a
    n
    H
    i
    s
    p
    a
    n
    i
    c
    A
    s
    i
    a
    n
    N
    a
    t
    i
    v
    e
     
    A
    m
    e
    r
    i
    c
    a
    n
    O
    t
    h
    e
    r
    /
    N
    o
     
    r
    e
    s
    p
    o
    n
    s
    e
    PERCENTAGE
    Delgado 2000
    Delgado 2001
    Delgado 2002
    0
    20
    40
    60
    80
    Delgado 2000 Delgado 2001 Delgado 2002
    PERCENTAGE
    Male
    Female
    Item III: Age
    2000 2001 2002
    Age Census Sample Census Sample Census Sample
    Percentage Percentage Percentage
    18 & Under 8.6 7.9 8.7 8.4 8.3 5.1
    19 9.6 11.4 9.7 10.8 9.9 10.7
    20 9.2 11.0 9.3 12.8 9.3 8.2
    21 8.1 8.9 8.3 8.1 7.9 7.4
    22 6.3 5.3 6.4 6.7 7.0 8.7
    23 to 25 14.5 13.7 14.1 12.4 14.3 13.8
    26 to 29 12.4 12.9 12.7 12.2 12.9 14.3
    30 to 39 17.9 18.4 17.8 18 17.9 18.6
    40 to 61 12.4 10.5 12.0 10.4 11.6 12.7
    62 or Over 1.0 0.1 1.0 0.2 0.9 0.4
    <=19 18.2 19.3 18.4 19.2 18.2 15.7
    20­22 23.6 25.2 24.0 27.6 24.2 24.4
    23­29 26.9 26.6 26.8 24.5 27.2 28.2
    >=30 31.3 28.9 30.8 28.7 30.4 31.7
    10/21/2002 3 Office of Institutional Research
    0
    5
    10
    15
    20
    25
    30
    35
    <=19 20­22 23­29 >=30
    PERCENTAGE
    Delgado 2000
    Delgado 2001
    Delgado 2002
    Item IV: Hours Worked
    2000 2001 2002
    Hours Worked Percen
    t
    Percent
    Percent
    0 or Occasionally 23.4 27.0 22.2
    1 to 10 Hours 5.4 4.4 5.3
    11 to 20 Hours 13.7 12.7 11.2
    21 to 30 Hours 16.4 16.8 16.0
    Over 31 Hours 41 39.2 45.3
    Item V: Enrollment Status
    2000 2001 2002
    Enrollment Status Census Sample Census Sample Census Sample
    Percentage Percentage Percentage
    Full­Time 43.3 65.6 44.1 70.4 45.1 64.5
    Part­Time 56.7 34.4 55.9 29.6 54.9 35.5
    10/21/2002 4 Office of Institutional Research
    0
    10
    20
    30
    40
    50
    0 or
    Occasionally
    1 to 10 Hours 11 to 20 Hours 21 to 30 Hours Over 31 Hours
    PERCENTAGE
    Delgado 2000
    Delgado 2001
    Delgado 2002
    0
    10
    20
    30
    40
    50
    60
    Delgado 2000 Delgado 2001 Delgado 2002
    PECENTAGE
    Full­Time
    Part­Time
    Item VI: Purpose for Entering Delgado
    Purpose for Entering Delgado 2000 2001 2002
    Percent Percent Percent
    No Definite Purpose in Mind
    2.5 3.0 1.3
    To Take Courses for Self Improvement
    2.0 4.1 3.1
    To Take Job­Related Training or Job­Related Courses
    2.2 1.8 2.6
    To Take Courses Necessar
    y for Transferring to Another
    2­Year College
    5.1 3.1 3.6
    To Take Courses Necessar
    y for Transferring to a
    4­Year College or University
    34.3 29.2 29.4
    To Complete a Vocational/Technical Program
    1.9 2.9 5.0
    To Obtain or Maintain a Certification
    2.7 6.7 5.4
    To Obtain an Associate Degree
    43.4 43.9 43.2
    Other
    5.7 5.3 6.3
    Item VII: Number of Years Attended Delgad
    o
    Number of Years Attended Delgado 2000 2001 2002
    Percent Percent Percent
    1 Year
    51.4 51.8 50.6
    2 Years
    27.2 24.2 24.8
    3 Years
    13.0 13.3 15.2
    4 Years or More
    8.4 10.7 9.4
    10/21/2002 5 Office of Institutional Research
    0.0
    10.0
    20.0
    30.0
    40.0
    50.0
    60.0
    1 Year 2 Years 3 Years 4 Years or More
    PERCENTAGE
    2000
    2001
    2002
    Item VIII: Types of Classes Most Frequently Attende
    Types of Classes Most Frequently Attende
    d
    2000 2001 2002
    Percen
    t
    Percent
    Percent
    Day Classes (Morning or Afternoon)
    69.5 77.3 62.3
    Evenin
    g Classes 29.7 21.2 35.5
    Weekend Classes 0.2 0.8 1.4
    Othe
    r
    0.6 0.8 0.8
    Item IX: Maj
    o
    Major 2000 2001 2002
    Percen
    t
    Percent
    Percent
    Undecided 4.0 6.7 3.3
    Agriculture & AG Technologies
    0.2 0.5 0.0
    Agriculture & Environ Design 0.7 1.8 2.4
    Business & Mana
    gement
    14.2 11.5 13.3
    Business & Office 1.6 2.0 1.2
    Marketin
    g & Distribution 0.2 0.3 0.1
    Communications & Comm Tech 2.4 1.9 1.4
    Communications & Personal Service
    s
    3.9 4.1 5.4
    Com
    puter & Information Sci 5.7 5.2 4.1
    Cross­Disci
    plinary Studies 0.6 0.2 0.7
    Education 9.3 4.1 5.3
    Teacher Educatio
    n
    3.5 1.0 0.9
    En
    gineering, Pre­Engineering
    2.0 1.6 3.4
    En
    gineering­Related Tech
    2.0 2.6 2.9
    Forei
    gn Language
    0.1 0.0 1.5
    Health Sciences & Allied Healt
    h
    37.4 45.4 39.4
    Home Economics 3.3 2.4 2.8
    Letters 0.5 0.1 0.2
    Mathematics 0.2 0.1 0.2
    Philoso
    phy, Religion & Theology
    0.1 0.1 0.1
    Sciences
    (Bio & Physical)
    2.3 1.5 2.7
    Social Science
    s
    2.8 2.8 1.7
    Trade & Industria
    l
    0.5 1.5 1.6
    Visual & Performin
    g Arts 2.1 2.4 5.3
    10/21/2002 6 Office of Institutional Research
    0.0
    10.0
    20.0
    30.0
    40.0
    50.0
    60.0
    70.0
    80.0
    90.0
    DAY EVENING WEEKEND OTHER
    PERCENTAGE
    Delgado
    State
    National
    Item X: Satisfaction with College Environment
    Item 2000 2001 00 ­ 01 2002 01 ­ 02 Question List
    AVG AVG Inc/(Dec) AVG Inc/(Dec)
    Percent Percent
    ACADEMIC
    1 4.04 4.09 1.24% 4.06
    ­0.73% Testing/grading system
    2 4.05 4.03
    ­0.49%
    4.07 0.99% Course content in your major area of stud
    y
    3 4.05 4.04
    ­0.25%
    4.08 0.99% Quality of instruction in your major area of study
    4 3.97 3.99 0.50% 3.95
    ­1.00% Out­of­class availability of your instructors
    5 4.11 4.09
    ­0.49%
    4.08
    ­0.24%
    Attitude of the teaching staff toward students
    6 3.97 4.00 0.76% 4.01 0.25% Variety of courses offered at this 2­year college
    7 4.23 4.25 0.47% 4.23
    ­0.47% Class size relative to the type of course
    8 3.96 3.98 0.51% 4.00 0.50% Flexibility to design your own program of study
    9 3.76 3.80 1.06% 3.79
    ­0.26%
    Availability of your advisor
    10 3.81 3.81 0.00% 3.80
    ­0.26% Value of the information provided by your advisor
    11 3.98 3.98 0.00% 3.98 0.00% Challenge offered by your program of study
    12 3.96 3.97 0.25% 3.99 0.50% Preparation received for chosen occupation
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 7 Office of Institutional Research
    0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
    Preparation received for chosen occupation
    Challenge offered by your program of study
    Value of the information provided by your advisor
    Availability of your advisor
    Flexibility to design your own program of study
    Class size relative to the type of course
    Variety of courses offered at this 2­year college
    Attitude of the teaching staff toward students
    Out­of­class availability of your instructors
    Quality of instruction in your major area of study
    Course content in your major area of study
    Testing/grading system
    AVERAGE
    Delgado 2002
    Item X (cont.): Satisfaction with College Environment
    Item 2000 2001 00 ­ 01 2002 01 ­ 02 Question List
    AVG AVG Inc/(Dec) AVG Inc/(Dec)
    Percent Percent
    A
    DMISSIONS
    13 3.75 3.74
    ­0.27%
    3.71
    ­0.80% General admissions/entry procedure
    s
    14 3.79 3.83 1.06% 3.74
    ­2.35% Accuracy of college info received before enrolling
    15 3.64 3.64 0.00% 3.64 0.00%
    Availability of financial aid info prior to enrolling
    16 3.63 3.61
    ­0.55%
    3.61 0.00%
    Assistance provided by the college staff
    17 4.01 4.05 1.00% 4.01
    ­0.99% College catalog/admissions publications
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 8 Office of Institutional Research
    0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
    College
    catalog/admissions
    publications
    Assistance provided by
    the college staff
    Availability of financial
    aid info prior to enrolling
    Accuracy of college info
    received before enrolling
    General admissions/entry
    procedures
    AVERAGE
    Delgado 2002
    Item X (cont.): Satisfaction with College Environment
    Item 2000 2001 00 ­ 01 2002 01 ­ 02 Question List
    AVG AVG Inc/(Dec) AVG Inc/(Dec)
    Percent Percent
    RULES & POLICIES
    18 3.90 3.90 0.00% 3.93 0.77% Rules governing student conduct at this colleg
    e
    19 3.59 3.59 0.00% 3.62 0.84% Student voice in college policies
    20 3.67 3.66
    ­0.27%
    3.65
    ­0.27%
    Academic probation and suspension policies
    21 3.45 3.49 1.16% 3.44
    ­1.43% Purposes for which student activity fees are used
    22 3.82 3.79
    ­0.79%
    3.79 0.00% Personal security/safety at this college
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 9 Office of Institutional Research
    0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
    Personal security/safety
    at this college
    Purposes for which
    student activity fees are
    used
    Academic probation and
    suspension policies
    Student voice in college
    policies
    Rules governing student
    conduct at this college
    AVERAGE
    Delgado 2002
    Item X (cont.): Satisfaction with College Environment
    Item 2000 2001 00 ­ 01 2002 01 ­ 02 Question List
    AVG AVG Inc/(Dec) AVG Inc/(Dec)
    Percent Percent
    FACILITIES
    23 3.87 3.85
    ­0.52%
    3.90 1.30% Classroom facilities
    24 3.56 3.59 0.84% 3.60 0.28% Industrial arts/shop facilities
    25 3.89 3.87
    ­0.51%
    3.90 0.78% Business­training facilities/equipment
    26 3.78 3.8 0.53% 3.78
    ­0.53% Laboratory facilities
    27 3.47 3.5 0.86% 3.53 0.86%
    Athletic facilities
    28 3.88 3.84
    ­1.03%
    3.87 0.78% Study area
    s
    29 3.61 3.61 0.00% 3.92 8.59% Student community center/student union
    30 3.71 3.69
    ­0.54%
    3.62
    ­1.90% College bookstor
    e
    31 3.27 3.29 0.61% 3.30 0.30% Availability of student housing
    32 3.73 3.71
    ­0.54%
    3.79 2.16% General condition of buildings and ground
    s
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 10 Office of Institutional Research
    0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
    General condition of buildings and grounds
    Availability of student housing
    College bookstore
    Student community center/student union
    Study areas
    Athletic facilities
    Laboratory facilities
    Business­training facilities/equipment
    Industrial arts/shop facilities
    Classroom facilities
    AVERAGE
    Delgado 2002
    Item X (cont.): Satisfaction with College Environment
    Item 2000 2001 00 ­ 01 2002 01 ­ 02 Question List
    AVG AVG Inc/(Dec) AVG Inc/(Dec)
    Percent Percent
    REGISTRATION
    33 3.60 3.60 0.00% 3.62 0.56% General registration procedures
    34 3.60 3.62 0.56% 3.62 0.00% Availability of courses and times wanted
    35 3.92 3.89
    ­0.77%
    3.92 0.77% Academic calendar for this college
    36 3.76 3.67
    ­2.39%
    3.71 1.09% Billing and fee payment procedures
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 11 Office of Institutional Research
    0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
    Billing and fee payment
    procedures
    Academic calendar for
    this college
    Availability of courses
    and times wanted
    General registration
    procedures
    AVERAGE
    Delgado 2002
    Item X (cont.): Satisfaction with College Environment
    Item 2000 2001 00­01 2002 01 ­ 02 Question List
    AVG AVG Inc/(Dec) AVG Inc/(Dec)
    Percent Percent
    GENERAL
    37 3.58 3.55
    ­0.84%
    3.61 1.69% Concern for you as an individual
    38 3.55 3.48
    ­1.97%
    3.50 0.57% Attitude of nonteaching staff toward students
    39 3.79 3.75
    ­1.06%
    3.80 1.33% Racial harmony at this college
    40 3.53 3.48
    ­1.42%
    3.52 1.15% Opportunities for student employment
    41 3.66 3.63
    ­0.82%
    3.63 0.00% Opportunities for involvement in college activities
    42 3.55 3.51
    ­1.13%
    3.59 2.28% Student government
    43 3.67 3.59
    ­2.18%
    3.60 0.28% College media
    44 3.97 3.94
    ­0.76%
    3.96 0.51% This college in general
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 12 Office of Institutional Research
    0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
    This college in general
    College media
    Student government
    Opportunities for involvement in college activities
    Opportunities for student employment
    Racial harmony at this college
    Attitude of college nonteaching staff toward students
    Concern for you as an individual
    AVERAGE
    Delgado 2002
    Item XI: Satisfaction with College Environment Comparison for Spring 2002
    Ranked by Delgado Average
    Item Delgado State National
    Aspects of College
    #
    Average Average Average
    7 4.23 4.23 4.24 Class size relative to the type of course
    5 4.08 4.14 4.14
    Attitude of the teaching staff toward students
    3 4.08 4.05 4.03 Quality of instruction in your major area of stud
    y
    2 4.07 3.98 3.97 Course content in your major area of study
    1 4.06 3.98 3.96 Testing/grading system
    6 4.01 3.89 3.89 Variety of courses offered at this 2­year colleg
    e
    17 4.01 3.99 3.99 College catalog/admissions publications
    8 4.00 3.92 3.91 Flexibility to design your own program of stud
    y
    12 3.99 3.92 3.91 Preparation you are receiving for your chosen occupation
    11 3.98 4.02 4.01 Challenge offered by your program of study
    44 3.96 4.07 4.06 This college in general
    4 3.95 3.91 3.91 Out­of­class availability of your instructor
    s
    18 3.93 3.90 3.90 Rules governing student conduct at this college
    29 3.92 3.71 3.71 Student community center/student union
    35 3.92 3.94 3.94
    Academic calendar for this college
    23 3.90 3.93 3.95 Classroom facilities
    25 3.90 3.93 3.93 Business­training facilities/equipment
    28 3.87 3.90 3.90 Study areas
    39 3.80 3.91 3.92 Racial harmony at this college
    10 3.80 3.87 3.86 Value of the information provided by your adviso
    r
    32 3.79 4.05 4.03 General condition of buildings and grounds
    9 3.79 3.86 3.85
    Availability of your advisor
    22 3.79 3.46 3.94 Personal security/safety at this college
    26 3.78 3.85 3.84 Laboratory facilities
    14 3.74 3.87 3.87
    Accuracy of college info you received before enrolling
    13 3.71 3.87 3.87 General admissions/entry procedures
    36 3.71 3.84 3.83 Billing and fee payment procedures
    20 3.65 3.54 3.61
    Academic probation and suspension policies
    15 3.64 3.77 3.77
    Availability of financial aid information prior to enrolling
    41 3.63 3.69 3.68 Chances for personal involvement in college activities
    30 3.62 3.69 3.70 College bookstore
    34 3.62 3.59 3.58
    Availability of courses at times you can take them
    33 3.62 3.87 3.86 General registration procedures
    19 3.62 3.54 3.54 Student voice in college policie
    s
    16 3.61 3.88 3.87
    Assistance provided by the college staff
    37 3.61 3.72 3.71 Concern for you as an individual
    43 3.60 3.53 3.53 College media
    24 3.60 3.58 3.57 Industrial arts/shop facilities
    42 3.59 3.51 3.51 Student government
    27 3.53 3.51 3.50
    Athletic facilities
    40 3.52 3.62 3.61 Opportunities for student employment
    38 3.50 3.76 3.76
    Attitude of college nonteaching staff toward students
    21 3.44 3.61 3.46 Purposes for which student activity fees are used
    31 3.30 3.33 3.30
    Availability of student housing
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 13 Office of Institutional Research
    Item XI (cont.): Satisfaction with College Environment Comparison for Spring 2002
    Ranked by Delgado Average
    10/21/2002 14 Office of Institutional Research
    0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
    Class size relative to the type of course
    Attitude of the teaching staff toward students
    Quality of instruction in your major area of study
    Course content in your major area of study
    Testing/grading system
    Variety of courses offered at this 2­year college
    College catalog/admissions publications
    Flexibility to design your own program of study
    Preparation you are receiving for your chosen occupation
    Challenge offered by your program of study
    Assistance provided by the college staff
    Concern for you as an individual
    College media
    Industrial arts/shop facilities
    Student government
    Athletic facilities
    Opportunities for student employment
    Attitude of college nonteaching staff toward students
    Purposes for which student activity fees are used
    Availability of student housing
    ASPECTS OF COLLEGE
    AVERAGE
    Delgado 2002
    State 2002
    National 2002
    Item XII: Satisfaction with Services Used at College
    Item 2000 2001 00 ­ 01 2002 01 ­ 02 Service
    AVG AVG Inc/(Dec) AVG Inc/(Dec)
    Percent Percent
    1 3.86 3.93 1.81% 3.83
    ­2.54% Academic Advising/Course Planning Services
    2 3.71 3.96 6.74% 3.84
    ­3.03% Personal Counseling Service
    s
    3 3.87 3.95 2.07% 4.00 1.27% Vocational Guidance/Career Planning Services
    4 3.41 3.39
    ­0.59%
    3.64 7.37% Job Placement Services
    5 3.69 3.67
    ­0.54%
    3.66
    ­0.27% Financial Aid Services
    6 3.94 4.06 3.05% 4.00
    ­1.48% Recreational and Intramural Programs and Services
    7 4.06 4.12 1.48% 4.08
    ­0.97%
    Library/Learning Resources Center Facilities and Services
    8 3.79 3.77
    ­0.53%
    3.75
    ­0.53% Resident Hall Programs and Services
    9 3.89 4.06 4.37% 3.84
    ­5.42% Students Health Services
    10 4.16 4.17 0.24% 4.12
    ­1.20% College­Sponsored Tutorial Services
    11 3.82 3.58
    ­6.28%
    3.82 6.70% Student Employment Services
    12 3.71 3.74 0.81% 3.75 0.27% Cafeteria/Food Services
    13 4.09 3.99
    ­2.44%
    4.06 1.75% College­Sponsored Social Activities
    14 4.01 4.08 1.75% 4.22 3.43% Cultural Programs and Activities
    15 3.93 4.00 1.78% 3.93
    ­1.75% College Orientation Program
    16 3.51 3.81 8.55% 3.82 0.26% Credit by Examination Program (Clep,etc.)
    17 4.31 4.24
    ­1.62%
    4.20
    ­0.94% Computer Services
    18 3.26 3.03
    ­7.06%
    3.16 4.29% Parking Facilities and Services
    19 3.28 3.37 2.74% 3.76 11.57% Veterans Services
    20 3.75 3.36
    ­10.40%
    3.83 13.99% Day Care Services
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 15 Office of Institutional Research
    Item XII (cont.): Satisfaction with Services Used at College
    10/21/2002 16 Office of Institutional Research
    0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5
    Day Care Services
    Veterans Services
    Parking Facilities and Services
    Computer Services
    Credit by Examination Program
    (Clep,etc.)
    College Orientation Program
    Cultural Programs and Activities
    College­Sponsored Social
    Activities
    Cafeteria/Food Services
    Student Employment Services
    College­Sponsored Tutorial
    Services
    Students Health Services
    Resident Hall Programs and
    Services
    Library/Learning Resources
    Center Facilities and Services
    Recreational and Intramural
    Programs and Services
    Financial Aid Services
    Job Placement Services
    Vocational Guidance/Career
    Planning Services
    Personal Counseling Services
    Academic Advising/Course
    Planning Services
    AVERAGE
    Delgado 2002
    Item XIII: Satisfaction with Services Used at College for Spring 2002
    Ranked by Delgado Averag
    e
    Item Delgado State National Service Used
    Avg Avg Avg
    14 4.22 4.11 4.09 Cultural Programs and Activities
    17 4.20 4.18 4.16 Computer Services
    10 4.12 4.10 4.10 College­Sponsored Tutorial Services
    7 4.08 4.16 4.14 Library/Learning Resources Center Facilities and Service
    s
    13 4.06 4.01 3.99 College­Sponsored Social Activities
    3 4.00 3.99 3.89 Vocational Guidance/Career Planning Services
    6 4.00 4.04 4.03 Recreational and Intramural Programs and Services
    15 3.93 3.90 3.89 College Orientation Program
    2 3.84 4.05 4.05 Personal Counseling Service
    s
    9 3.84 4.11 4.08 Students Health Services
    1 3.83 3.93 3.93
    Academic Advising/Course Planning Services
    20 3.83 4.11 4.10 Day Care Services
    11 3.82 4.09 4.06 Student Employment Services
    16 3.82 3.88 3.87 Credit by Examination Program (Clep,etc.)
    19 3.76 4.04 4.02 Veterans Services
    8 3.75 3.62 3.59 Resident Hall Programs and Services
    12 3.75 3.63 3.61 Cafeteria/Food Services
    5 3.66 4.07 4.05 Financial Aid Services
    4 3.64 3.85 3.80 Job Placement Services
    18 3.16 3.46 3.46 Parking Facilities and Services
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 17 Office of Institutional Research
    0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
    Parking Facilities and Services
    Job Placement Services
    Financial Aid Services
    Cafeteria/Food Services
    Resident Hall Programs and Services
    College­Sponsored Social Activities
    Library/Learning Resources Center Facilities and Services
    College­Sponsored Tutorial Services
    Computer Services
    Cultural Programs and Activities
    AVERAGE
    Item XIV: Delgado's Top 5 Rated College Services
    Item XV: Delgado's Bottom 5 Rated College Services
    10/21/2002 18 Office of Institutional Research
    0.00 1.00 2.00 3.00 4.00 5.00
    Cultural Programs and Activities
    Computer Services
    College­Sponsored Tutorial Services
    Library/Learning Resources Center Facilities and
    Services
    College­Sponsored Social Activities
    AVERAGE
    Delgado
    State
    National
    0.00 1.00 2.00 3.00 4.00 5.00
    Resident Hall
    Programs and Services
    Cafeteria/Food
    Services
    Financial Aid Services
    Job Placement
    Services
    Parking Facilities and
    Services
    AVERAGE
    Delgado
    State
    National
    APPENDIX A
    Table 1
    ACT Student Opinion Survey for Spring 2000: College Environment
    ITEM AVG SD*
    # for
    AVG
    ITEM LIST
    ACADEMIC
    1 4.04 0.76 956 Testing/grading system
    2 4.05 0.85 923 Course content in your major area of study
    3 4.05 0.86 909 Quality of instruction in your major area of study
    4 3.97 0.86 914 Out­of­class availability of your instructors
    5 4.11 0.86 957 Attitude of the teaching staff toward students
    6 3.97 0.89 944 Variety of courses offered at this 2­year college
    7 4.23 0.73 954 Class size relative to the type of course
    8 3.96 0.86 870 Flexibility to design your own program of study
    9 3.76 0.94 867 Availability of your advisor
    10 3.81 0.92 862 Value of the information provided by your advisor
    11 3.98 0.80 919 Challenge offered by your program of study
    12 3.96 0.88 920 Preparation you're receiving for your chosen occupation
    ADMISSIONS
    13 3.75 0.96 953 General admissions/entry procedures
    14 3.79 0.94 945 Accuracy of college info you received before enrolling
    15 3.64 1.07 837 Availability of financial aid information prior to enrolling
    16 3.63 1.05 941 Assistance provided by the college staff
    17 4.01 0.84 948 College catalog/admissions publications
    RULES & POLICIES
    18 3.90 0.84 918 Rules governing student conduct at this college
    19 3.59 0.86 812 Student voice in college policies
    20 3.67 0.82 766 Academic probation and suspension policies
    21 3.45 0.99 892 Purposes for which student activity fees are used
    22 3.82 0.90 944 Personal security/safety at this college
    * SD indicates the standard deviation of the scores for the corresponding items. Standard deviation is a measure of dispersion which assists
    in determining the variety within a distribution of scores. The higher the SD, the greater the variety.
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 19 Office of Institutional Research
    Table 1 (cont.)
    ACT Student Opinion Survey for Spring 2000: College Environment
    ITEM AVG SD*
    # for
    AVG
    ITEM LIST
    ACADEMIC
    23 3.87 0.85 956 Classroom facilities
    24 3.56 0.80 417 Industrial arts/shop facilities
    25 3.89 0.84 692 Business­training facilities/equipment
    26 3.78 0.92 743 Laboratory facilities
    27 3.47 0.91 445 Athletic facilities
    28 3.88 0.83 886 Study areas
    29 3.61 0.91 686 Student community center/student union
    30 3.71 0.95 908 College bookstore
    31 3.27 0.93 285 Availability of student housing
    32 3.73 0.90 936 General condition of buildings and grounds
    REGISTRATION
    33 3.60 1.03 950 General registration procedures
    34 3.60 1.05 954 Availability of the courses at times you can take them
    35 3.92 0.79 935 Academic calendar for this college
    36 3.76 0.90 941 Billing and fee payment procedures
    GENERAL
    37 3.58 0.95 941 Concern for you as an individual
    38 3.55 1.00 907 Attitude of college nonteaching staff toward students
    39 3.79 0.91 921 Racial harmony at this college
    40 3.53 0.86 647 Opportunities for student employment
    41 3.66 0.84 730 Chances for personal involvement in college activities
    42 3.55 0.88 671 Student government
    43 3.67 0.85 715 College media
    44 3.97 0.84 949 This college in general
    * SD indicates the standard deviation of the scores for the corresponding items. Standard deviation is a measure of dispersion which assists
    in determining the variety within a distribution of scores. The higher the SD, the greater the variety.
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 20 Office of Institutional Research
    Table 2
    ACT Student Opinion Survey for Spring 2001: College Environment
    ITEM AVG SD*
    # for
    AVG
    ITEM LIST
    ACADEMIC
    1 4.09 0.72 914 Testing/grading system
    2 4.03 0.81 890 Course content in your major area of study
    3 4.04 0.84 875 Quality of instruction in your major area of study
    4 3.99 0.84 877 Out­of­class availability of your instructors
    5 4.09 0.82 915 Attitude of the teaching staff toward students
    6 4.00 0.87 910 Variety of courses offered at this 2­year college
    7 4.25 0.68 917 Class size relative to the type of course
    8 3.98 0.85 845 Flexibility to design your own program of study
    9 3.80 0.96 848 Availability of your advisor
    10 3.81 0.93 843 Value of the information provided by your advisor
    11 3.98 0.82 885 Challenge offered by your program of study
    12 3.97 0.88 888 Preparation you're receiving for your chosen occupation
    ADMISSIONS
    13 3.74 0.98 910 General admissions/entry procedures
    14 3.83 0.91 899 Accuracy of college info you received before enrolling
    15 3.64 1.09 820 Availability of financial aid information prior to enrolling
    16 3.61 1.07 896 Assistance provided by the college staff
    17 4.05 0.78 907 College catalog/admissions publications
    RULES & POLICIES
    18 3.90 0.80 868 Rules governing student conduct at this college
    19 3.59 0.87 774 Student voice in college policies
    20 3.66 0.79 735 Academic probation and suspension policies
    21 3.49 0.98 844 Purposes for which student activity fees are used
    22 3.79 0.93 901 Personal security/safety at this college
    * SD indicates the standard deviation of the scores for the corresponding items. Standard deviation is a measure of dispersion which assists
    in determining the variety within a distribution of scores. The higher the SD, the greater the variety.
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 21 Office of Institutional Research
    Table 2 (cont.)
    ACT Student Opinion Survey for Spring 2001: College Environment
    ITEM AVG SD*
    # for
    AVG
    ITEM LIST
    ACADEMIC
    23 3.85 0.85 915 Classroom facilities
    24 3.59 0.81 451 Industrial arts/shop facilities
    25 3.87 0.81 660 Business­training facilities/equipment
    26 3.80 0.89 722 Laboratory facilities
    27 3.50 0.92 453 Athletic facilities
    28 3.84 0.89 844 Study areas
    29 3.61 0.93 680 Student community center/student union
    30 3.69 0.98 882 College bookstore
    31 3.29 0.87 292 Availability of student housing
    32 3.71 0.92 895 General condition of buildings and grounds
    REGISTRATION
    33 3.60 1.02 909 General registration procedures
    34 3.62 1.03 915 Availability of the courses at times you can take them
    35 3.89 0.79 895 Academic calendar for this college
    36 3.67 0.96 896 Billing and fee payment procedures
    GENERAL
    37 3.55 0.97 883 Concern for you as an individual
    38 3.48 1.02 849 Attitude of college nonteaching staff toward students
    39 3.75 0.89 863 Racial harmony at this college
    40 3.48 0.89 640 Opportunities for student employment
    41 3.63 0.81 685 Chances for personal involvement in college activities
    42 3.51 0.82 644 Student government
    43 3.59 0.85 678 College media
    44 3.94 0.82 910 This college in general
    * SD indicates the standard deviation of the scores for the corresponding items. Standard deviation is a measure of dispersion which assists
    in determining the variety within a distribution of scores. The higher the SD, the greater the variety.
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 22 Office of Institutional Research
    Table 3
    ACT Student Opinion Survey for Spring 2002: College Environment
    ITEM AVG SD*
    # for
    AVG
    ITEM LIST
    ACADEMIC
    1 4.06 0.74 899 Testing/grading system
    2 4.07 0.80 875 Course content in your major area of study
    3 4.08 0.80 861 Quality of instruction in your major area of study
    4 3.95 0.83 863 Out­of­class availability of your instructors
    5 4.08 0.81 901 Attitude of the teaching staff toward students
    6 4.01 0.86 891 Variety of courses offered at this 2­year college
    7 4.23 0.71 899 Class size relative to the type of course
    8 4.00 0.82 828 Flexibility to design your own program of study
    9 3.79 0.94 799 Availability of your advisor
    10 3.80 0.94 782 Value of the information provided by your advisor
    11 3.98 0.79 859 Challenge offered by your program of study
    12 3.99 0.85 857 Preparation you're receiving for your chosen occupation
    ADMISSIONS
    13 3.71 0.98 879 General admissions/entry procedures
    14 3.74 0.97 885 Accuracy of college info you received before enrolling
    15 3.64 1.04 799 Availability of financial aid information prior to enrolling
    16 3.61 1.06 872 Assistance provided by the college staff
    17 4.01 0.76 881 College catalog/admissions publications
    RULES & POLICIES
    18 3.93 0.77 844 Rules governing student conduct at this college
    19 3.62 0.82 749 Student voice in college policies
    20 3.65 0.77 709 Academic probation and suspension policies
    21 3.44 0.95 828 Purposes for which student activity fees are used
    22 3.79 0.89 871 Personal security/safety at this college
    * SD indicates the standard deviation of the scores for the corresponding items. Standard deviation is a measure of dispersion which assists
    in determining the variety within a distribution of scores. The higher the SD, the greater the variety.
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 23 Office of Institutional Research
    Table 3 (cont.)
    ACT Student Opinion Survey for Spring 2002: College Environment
    ITEM AVG SD*
    # for
    AVG
    ITEM LIST
    ACADEMIC
    24 3.60 0.81 429 Industrial arts/shop facilities
    25 3.90 0.79 636 Business­training facilities/equipment
    26 3.78 0.85 709 Laboratory facilities
    27 3.53 0.88 446 Athletic facilities
    28 3.87 0.84 797 Study areas
    29 3.92 0.78 716 Student community center/student union
    30 3.62 0.98 861 College bookstore
    31 3.30 0.88 296 Availability of student housing
    32 3.79 0.80 862 General condition of buildings and grounds
    REGISTRATION
    33 3.62 0.96 883 General registration procedures
    34 3.62 1.03 883 Availability of the courses at times you can take them
    35 3.92 0.76 875 Academic calendar for this college
    36 3.71 0.91 868 Billing and fee payment procedures
    GENERAL
    37 3.61 0.90 848 Concern for you as an individual
    38 3.50 0.98 826 Attitude of college nonteaching staff toward students
    39 3.80 0.85 857 Racial harmony at this college
    40 3.52 0.85 602 Opportunities for student employment
    41 3.63 0.79 679 Chances for personal involvement in college activities
    42 3.59 0.79 622 Student government
    43 3.60 0.78 671 College media
    44 3.96 0.79 898 This college in general
    * SD indicates the standard deviation of the scores for the corresponding items. Standard deviation is a measure of dispersion which assists
    in determining the variety within a distribution of scores. The higher the SD, the greater the variety.
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 24 Office of Institutional Research
    APPENDIX B
    Table 1
    ACT Student Opinion Survey for Spring 2000: Student Services
    ITEM AVG SD*
    # for
    AVG
    ITEM LIST
    1 3.86 0.96 458 Academic Advising/Course Planning Services
    2 3.71 1.10 120 Personal Counseling Services
    3 3.87 1.00 172 Vocational Guidance/Career Planning Services
    4 3.41 1.24 51 Job Placement Services
    5 3.69 1.24 507 Financial Aid Services
    6 3.94 0.93 69 Recreational and Intramural Programs and Services
    7 4.06 0.87 662 Library/Learning Resources Center Facilities and Services
    8 3.79 0.91 24 Resident Hall Programs and Services
    9 3.89 0.97 45 Students Health Services
    10 4.16 0.77 508 College­Sponsored Tutorial Services
    11 3.82 1.11 44 Student Employment Services
    12 3.71 0.97 382 Cafeteria/Food Services
    13 4.09 0.78 162 College­Sponsored Social Activities
    14 4.01 0.87 101 Cultural Programs and Activities
    15 3.93 0.93 247 College Orientation Program
    16 3.51 1.22 61 Credit by Examination Program (Clep,etc.)
    17 4.31 0.77 508 Computer Services
    18 3.26 1.23 622 Parking Facilities and Services
    19 3.28 1.37 36 Veterans Services
    20 3.75 1.09 16 Day Care Services
    * SD indicates the standard deviation of the scores for the corresponding items. Standard deviation is a measure of dispersion which assists
    in determining the variety within a distribution of scores. The higher the SD, the greater the variety.
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 25 Office of Institutional Research
    Table 2
    ACT Student Opinion Survey for Spring 2001: Student Services
    ITEM AVG SD*
    # for
    AVG
    ITEM LIST
    1 3.93 0.96 421 Academic Advising/Course Planning Services
    2 3.96 1.02 130 Personal Counseling Services
    3 3.95 1.08 173 Vocational Guidance/Career Planning Services
    4 3.39 1.35 61 Job Placement Services
    5 3.67 1.24 503 Financial Aid Services
    6 4.06 0.95 68 Recreational and Intramural Programs and Services
    7 4.12 0.82 539 Library/Learning Resources Center Facilities and Services
    8 3.77 0.95 22 Resident Hall Programs and Services
    9 4.06 1.10 50 Students Health Services
    10 4.17 0.91 177 College­Sponsored Tutorial Services
    11 3.58 1.30 66 Student Employment Services
    12 3.74 0.93 399 Cafeteria/Food Services
    13 3.99 0.89 145 College­Sponsored Social Activities
    14 4.08 0.94 98 Cultural Programs and Activities
    15 4.00 0.82 330 College Orientation Program
    16 3.81 1.04 43 Credit by Examination Program (Clep,etc.)
    17 4.24 0.73 446 Computer Services
    18 3.03 1.33 585 Parking Facilities and Services
    19 3.37 1.17 46 Veterans Services
    20 3.36 1.29 14 Day Care Services
    * SD indicates the standard deviation of the scores for the corresponding items. Standard deviation is a measure of dispersion which assists
    in determining the variety within a distribution of scores. The higher the SD, the greater the variety.
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 26 Office of Institutional Research
    Table 3
    ACT Student Opinion Survey for Spring 2002: Student Services
    ITEM AVG SD*
    # for
    AVG
    ITEM LIST
    1 3.83 1.03 393 Academic Advising/Course Planning Services
    2 3.84 1.18 107 Personal Counseling Services
    3 4.00 1.06 125 Vocational Guidance/Career Planning Services
    4 3.64 1.20 56 Job Placement Services
    5 3.66 1.26 493 Financial Aid Services
    6 4.00 1.06 48 Recreational and Intramural Programs and Services
    7 4.08 0.87 523 Library/Learning Resources Center Facilities and Services
    8 3.75 1.16 24 Resident Hall Programs and Services
    9 3.84 1.09 49 Students Health Services
    10 4.12 0.88 152 College­Sponsored Tutorial Services
    11 3.82 1.12 56 Student Employment Services
    12 3.75 1.00 315 Cafeteria/Food Services
    13 4.06 0.90 120 College­Sponsored Social Activities
    14 4.22 0.84 90 Cultural Programs and Activities
    15 3.93 0.93 247 College Orientation Program
    16 3.82 0.96 44 Credit by Examination Program (Clep,etc.)
    17 4.20 0.83 441 Computer Services
    18 3.16 1.29 556 Parking Facilities and Services
    19 3.76 1.46 38 Veterans Services
    20 3.83 1.52 12 Day Care Services
    * SD indicates the standard deviation of the scores for the corresponding items. Standard deviation is a measure of dispersion which assists
    in determining the variety within a distribution of scores. The higher the SD, the greater the variety.
    Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
    10/21/2002 27 Office of Institutional Research

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