The benchmarks are briefly described below.

Community colleges differ significantly — even

dramatically — from one another on variables

interpreting benchmark scores — especially when

has adopted an official policy on “Responsible Uses

The five benchmarks encompass 38 engagement

survey that reflect many of the

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Students’ own behaviors contribute significantly

successfully attain their educational goals. “Time

Used peer or other tutoring

Used skill labs

Used a computer lab

student performance. Specifically, Academic

Using information you have read or heard to

Encouraging you to spend significant amounts of

students see first-hand how experts identify and solve

Used email to communicate with an instructor

Students perform better and are more satisfied at

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college students also benefit from services targeted

Providing the financial support you need to afford

Used academic advising/ planning services

Used career counseling services

support for learners. These are five areas that have

items associated with each benchmark are first

performance is better or worse than average − and

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fndings

— Multiple pages of survey data presented

This will allow you to identify the specific items that

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— Benchmark scores are designed

key areas that — according to research — contribute

Gamson, 1987). Colleges can use these scores

— Until recently,

therefore, every college is on the same playing field.

— Any or all of the benchmark

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