Delgado
Community College
ACT Student Opinion Survey
Spring 2006
Published September, 2006
By The Office of Institutional Research
Room 111W Bldg 1, City Park Campus
New Orleans, Louisiana
Table of Contents page no.
Summary 1
Ethnicity 3
Gender
3
Age
4
Number of Dependents 4
Hours Worked 5
Enrollment Status 5
Purpose for Entering Delgado 6
Number of Years Attended Delgado 6
Type of Classes Most Frequently Attended 7
Distance Currently Living from Delgado 7
Major
8
Satisfaction Ratings 9
Rating of Delgado at Time of Admission 10
Would you Choose Delgado Again 10
Overall Impression of Quality of Education At Delgad
o
10
Satisfaction with College Environment 11
Satisfaction with College Environment for Spring 200
6
Compared to National Averages and Ranked by Delgado Average
15
Satisfaction with Services used at College 18
Satisfaction with Services Used at College for Spring 2006
Compared to National Averages and Ranked by Delgado Average 20
Delgado’s Top 5 Rated College Services 20
Delgado’s Bottom 5 Rated College Services 21
Table of Contents(cont.) page no.
Satisfaction Ratings by Campus 22
ACT Student Opinion Survey for Spring 2006:
College Environment by Campus 23
ACT Student Opinion Survey for Spring 2006:
Student Services by Campus 25
ACT Student Opinion Survey for Spring 2006:
Reason for Selecting Delgado by Campus 26
ACT Student Opinion Survey for Spring 2006:
Delgado Impressions by Campus 26
Additional Questions Posed by Delgado Community College
27
Appendix A:
A
CT Student Opinion Survey Results for 2006 Spring Semester
Table 1: ACT Student Opinion Survey for Spring 2006: 37
College Environmen
t
Table 2: ACT Student Opinion Survey for Spring 2006: 38
Student Services
SUMMARY
The ACT Student Opinion Survey has been conducted at Delgado Community College in the spring semesters of
2001, 2002, 2003, 2005 and 2006. This report focuses on the spring 2006 survey compared to that of spring
2005 and 2003.
The survey is administered to a striated random sample, which means that the sample was selected randomly but
in such a way to get a sample that is proportionate to campus size and the number of day and evening classes.
The survey has been specifically designed for twoyear colleges. It
explores enrolled students satisfaction with
programs, services, and other aspects of their college experience. It consists of 5 sections:
• Student background information
• College impressions
• College services
• College environment
• Additional Questions (supplied by Delgado)
The 2006 Survey Baseline for Recovery
Although we have given this survey for many years, and this report contains comparisons to the 2003 and 2005
surveys, it must be pointed out that many things have changed at Delgado since Spring 2005. In the Fall 2005
semester, Hurricane Katrina hit New Orleans destroying much of the city and disabling Delgado's main City Park
campus. Classes were canceled for the fall semester, and when school took again in Spring 2006, we had a 40%
smaller student body, changed demographics and a smaller faculty and staff. Student services suffered large
staffing losses and the quality of services we were able to offer students suffered. Also, online courses increased
dramatically, requiring new services to be offered to students. The number of students taking online courses
increased as our enrollment decreased. The Delgado of Spring 2006 was drastically different from that of Spring
2005. In many ways, Spring 2006 should be considered a baseline for recovery.
Demographics
In the Student background section, the census column gives the percentage of Delgado students who are of the
given demographic. The sample column gives the percentage of students taking the survey who are of that given
demographic. The demographics of the sample mirror the demographics of Delgado fairly close except for the
number of fulltime and parttime students. This is because parttime students take fewer courses and are less
likely to be selected in a random sample.
The percentage of AfricanAmerican students attending Delgado decreased due to the extreme damage to the
Lower Ninth Ward. The percentage of AfricanAmerican students responding to the survey is 4% lower than the
percentage attending. Although the sample was random, it does not guarantee that all populations will be
representative.
A larger percentage of younger students responded to the survey. The percentage of 19 to 22 year olds
responding increased while the percentage of students over 23 responding decreased. The ages of students
attending in Spring 2006 did not significantly differ from Spring 2005
Fewer students are working. Thirtyfour percent report to working less than 10 hours or not at all. In Spring 2005
on 26% reported working less than 10 hours or not at all. Fifty five percent reported working over 21 hours in
Spring 2006 compared to 62% in Spring 2005.
10/20/2006 1 Office of Institutional Research
Results
The Satisfaction with College Environment Section covers Academics, Admissions, Rules & Policies, Facilities,
Registration and other general questions. Overall Delgado satisfaction ratings increased in all areas. The
greatest increase was "Value of the information provided by your advisor" (3.66 to 3.85).
College Services have demonstrated large increases and decreases. As stated earlier, student services suffered
at the hand of Hurricane Katrina. Students responded by rating them lower than in the past. Parking which has
been quite unpopular in the past, gained .58 points due to the fact that there are 40% fewer students competing
for parking spaces.
Student employment services were rated .53 points higher, most likely due to higher student wages due to funds
allocated from the Katrina grants.
The additional questions were developed by the Student Affairs Assessment Committee. By asking students to
identify their campus, we have been able to provide results by campus for the years 2003 and 2005. These
results can be found starting on page 28.
Survey Highlights
• 51% of students surveyed reported that they entered Delgado to obtain an Associates Degree.
Twenty percent entered to take courses toward transfer to a 4year College or University.
• 76% have attended Delgado 1 to 2 years.
• 61% were Health Sciences and Allied Health, 7% were Business and Management
• 71% would choose Delgado again
• 82% said the quality of education was excellent or good.
Over the past three years we have conducted the ACT Student Opinion Survey, the following
items have had the greatest increases:
• Job Placement Services increased .65 points, the largest increase.
• Parking Facilities and Services increased .62 points.
• Veterans Services increased .38 points.
• Student Employment Services increased .33 points.
• Recreational and Intramural Programs and services increased .25 points.
• Students Health Services increased .22 points.
Over the past three years we have conducted the ACT Student Opinion Survey, the following
items have had the greatest decreases:
• Day Care Services decreased by .27 points, the largest decrease.
• Financial Aid Services decreased by .25 points.
Items on which Delgado rated significantly higher than the national average in 200
6
• Parking Facilities and Services
• Job Placement Services
• Student Employment Services
• College Orientation Program
Items on which Delgado rated significantly lower than the national average in 200
6
• Financial Aid Services
• Day Care Services
• Veterans Services
• Library/Learning Resources Center Facilities and Services
10/20/2006 2 Office of Institutional Research
Ethnicity
2003 2005 2006
Ethnicity Census Sample Census Sample Census Sample
Percentage Percentage Percentage
A
frican American 41.9 42.3 43.3 41.7 34.3 30.3
Caucasian 38.1 43.3 37.0 44.0 45.4 52.3
Hispanic 4.6 5.2 4.8 5.6 6.1 5.7
Asian 2.8 2.9 2.5 2.4 2.9 4.6
Native American 0.6 0.5 0.7 0.2 0.9 0.4
Other/No response 12.1 5.8 11.0 6.0 10.5 6.7
Gender
2003 2005 2006
Gender Census Sample Census Sample Census Sample
Percentage Percentage Percentage
Male 30.5 30.5 30.0 29.4 28.8 27.5
Female 69.5 69.5 70.0 70.6 71.2 72.5
Survey Participants
0.0
10.0
20.0
30.0
40.0
50.0
60.0
African
American
Caucasian Hispanic Asian Native
American
Other/No
response
PERCENTAGE
2003
2005
2006
Survey Participants
0.0
20.0
40.0
60.0
80.0
2003 2005 2006
PERCENTAGE
Male
Female
10/20/2006 3 Office of Institutional Research
A
ge
2003 2005 2006
Age Census Sample Census Sample Census Sample
Percentage Percentage Percentage
18 & Unde
r
1.5 6.5 1.0 5.1 0.7 6.0
19 6.9 9.5 5.8 10.7 5.6 12.0
20 9.7 13.0 9.2 11.1 8.5 11.1
21 9.9 8.2 9.1 9.0 9.7 10.6
22 7.8 7.9 8.1 7.7 8.7 8.5
23 to 25 17.0 16.5 18.1 16.4 18.7 15.7
26 to 29 14.5 12.2 14.7 11.5 14.7 9.7
30 to 39 19.5 16.5 20.2 17.9 20.0 16.5
40 to 61 12.5 9.4 13.1 10.4 12.7 9.8
62 & ove
r
0.8 0.3 0.8 0.1 0.8 0.0
19 & Unde
r
8.4 16.0 6.8 15.9 6.3 18.1
20 to 22 27.4 29.1 26.4 27.8 26.9 30.2
23 to 29 31.5 28.7 32.8 27.8 33.4 25.4
30 & Ove
r
32.8 26.2 34.1 28.4 33.5 26.3
Number Of Dependents
Number of Dependent Children 2003 2005 2006
Sample
Percentage
None 60.1 56.8 67.3
One 18.0 17.6 15.5
Two 13.2 16.2 9.3
Three 5.0 6.3 5.1
Four or more 2.4 2.2 1.3
No response 1.2 1.0 1.5
Survey Participants
0.0
5.0
10.0
15.0
20.0
25.0
30.0
35.0
19 & Under 20 to 22 23 to 29 30 & Over
PERCENTAGE
2003
2005
2006
10/20/2006 4 Office of Institutional Research
Hours Worked
2003 2005 2006
Hours Worked Percent Percent Percent
0 or Occasionally 24.7 21.5 30.4
1 to 10 Hours 6.9 5.0 4.0
11 to 20 Hours 12.8 11.8 10.9
21 to 30 Hours 18.1 17.5 14.0
Over 31 Hours 37.6 44.2 40.7
Enrollment Status
2003 2005 2006
Enrollment Status Census Sample Census Sample Census Sample
Percentage Percentage Percentage
FullTime 44.5 69.9 42.3 65.0 41.3 71.0
PartTime 55.5 30.1 57.7 35.0 58.7 29.0
Survey Participants
0.0
10.0
20.0
30.0
40.0
50.0
0 or
Occasionally
1 to 10 Hours 11 to 20 Hours 21 to 30 Hours Over 31 Hours
PERCENTAGE
2003
2005
2006
Survey Participants
0.0
20.0
40.0
60.0
80.0
2003 2005 2006
PERCENTAGE
FullTime
PartTime
10/20/2006 5 Office of Institutional Research
Purpose for Entering Delgado
Purpose for Entering Delgado 2003 2005 2006
Percent Percent Percent
No Definite Purpose in Mind 3.3 1.5 2.0
To Take Courses for Self Improvement 2.4 2.2 1.8
To Take JobRelated Training or JobRelated Courses 1.2 1.7 1.7
To Take Courses Necessary for Transferring to Another
2Year College 4.1 4.9 3.8
To Take Courses Necessary for Transferring to a
4Year College or University 27.8 25.6 20.0
To Complete a Vocational/Technical Program 4.8 4.6 7.0
To Obtain or Maintain a Certification 5.9 6.4 6.2
To Obtain an Associate Degree 45.2 47.5 51.3
Other 5.3 5.5 6.2
Number of Years Attended Delgado
Number of Years Attended Delgado 2003 2005 2006
Percent Percent Percent
1 Year 52.7 56.9 48.1
2 Years 25.3 28.3 27.4
3 Years 13.2 8.8 15.2
4 Years or More 8.8 5.9 9.3
Survey Participants
0.0
10.0
20.0
30.0
40.0
50.0
60.0
1 Year 2 Years 3 Years 4 Years or More
PERCENTAGE
2003
2005
2006
10/20/2006 6 Office of Institutional Research
Types of Classes Most Frequently Attended
Types of Classes Most Frequently Attended 2003 2005 2006
Percent Percent Percent
Day Classes (Morning or Afternoon) 71.8 62.7 80.5
Evening Classes 27.2 37.0 17.6
Weekend Classes 0.2 0.1 0.1
Other 0.7 0.2 1.8
Distance Currently Living from Delgado
Distance Currently Living from Delgado 2003 2005 2006
Sample
Percentage
Less than one mile 3.9 2.9 3.0
15 miles 20.6 22.8 19.1
610 miles 27.4 28.4 28.2
1120 miles 26.1 23.4 21.3
2140 miles 12.3 15.9 15.9
Over 40 miles 8.2 5.6 11.0
No response 1.4 1.0 1.4
Survey Participants
0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
80.0
90.0
Day Evening Weekend Other
PERCENTAGE
2003
2005
2006
10/20/2006 7 Office of Institutional Research
Major
Major 2003 2005 2006
Percent Percent Percent
Undecided 3.3 2.5 3.5
Agriculture & AG Technologies 0.1 0.1 0.0
Agriculture & Environ Design 0.9 1.7 0.9
Business & Management 11.5 12.1 6.9
Business & Office 1.2 0.9 0.5
Marketing & Distribution 0.5 0.1 0.2
Communications & Comm Tech 2.1 0.8 0.6
Communications & Personal Services 6.1 4.6 2.6
Computer & Information Sci 5.1 2.8 1.4
CrossDisciplinary Studies 0.5 0.1 0.3
Education 4.8 5.6 4.3
Teacher Education 1.2 1.8 0.7
Engineering, PreEngineering 1.6 1.1 2.0
EngineeringRelated Tech 1.8 2.2 2.7
Foreign Language 0.1 0.3 2.0
Health Sciences & Allied Health 49.6 51.9 60.9
Home Economics 1.6 1.5 1.5
Letters 0.3 0.0 0.0
Mathematics 0.3 0.1 0.1
Philosophy, Religion & Theology 0.0 0.0 0.1
Sciences (Bio & Physical) 1.6 2.7 2.4
Social Sciences 1.3 1.8 1.4
Trade & Industrial 0.4 2.8 2.8
Visual & Performing Arts 3.8 2.5 2.2
10/20/2006 8 Office of Institutional Research
Satisfaction Ratings
10/20/2006 9 Office of Institutional Research
Rating of Delgado at Time of Admission
2003 2005 2006
Rating of College Percent Percent Percent
It was my First Choice 63.4 65.8 66.0
It was my Second Choice 24.7 21.6 25.9
It was my Third Choice 6.2 6.3 5.5
It was my Fourth Choice 5.8 6.3 2.6
Would you Choose Delgado Again
2003 2005 2006
Choose College Again Percent Percent Percent
Definitely Ye
s
34.9 37.3 35.2
Probably Ye
s
34.1 31.3 35.9
Uncertain 17.8 16.3 16.9
Probably N
o
8.8 10.1 8.5
Definitely N
o
4.4 4.9 3.5
O
verall Impression of Quality of Education at Delgado
2003 2005 2006
Quality of Education Percent Percent Percent
Excellen
t
25.1 25.4 26.9
Good 54.2 53.2 54.6
Average 18.1 19.7 16.9
Below Average 2.1 1.6 1.4
Very Inadequat
e
0.5 0.1 0.2
2006 Survey Participants Overall Impression of Quality of Education at
Delgado
Good
55%
Average
17%
Below Average
1%
Excellent
27%
10/20/2006 10 Office of Institutional Research
Satisfaction with College Environment
Item 2003 2005 2006 03 06 05 06 Question List
AVG AVG AVG Inc/(Dec) Inc/(Dec)
A
CADEMIC
1 4.11 4.04 4.05
0.06
0.01 Testing/grading system
2 4.06 4.02 4.08 0.02 0.06 Course content in your major area of stud
y
3 4.04 4.01 4.08 0.04 0.07 Quality of instruction in your major area of study
4 3.89 3.93 3.98 0.09 0.05 Outofclass availability of your instructors
5 4.06 4.01 4.17 0.11 0.16 Attitude of the teaching staff toward students
6 4.05 3.97 4.03
0.02
0.06 Variety of courses offered at this 2year colleg
e
7 4.23 4.21 4.25 0.02 0.04 Class size relative to the type of course
8 4.01 3.96 4.00
0.01
0.04 Flexibility to design your own program of study
9 3.78 3.65 3.79 0.01 0.14 Availability of your advisor
10 3.81 3.66 3.85 0.04 0.19 Value of the information provided by your advisor
11 4.01 3.93 4.04 0.03 0.11 Challenge offered by your program of study
12 3.97 3.95 4.06 0.09 0.11 Preparation received for chosen occupation
Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
Comparison of Results by Year
1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Testing/grading system
Course content in your major area of study
Quality of instruction in your major area of study
Outofclass availability of your instructors
Attitude of the teaching staff toward students
Variety of courses offered at this 2year college
Class size relative to the type of course
Flexibility to design your own program of study
Availability of your advisor
Value of the information provided by your advisor
Challenge offered by your program of study
Preparation received for chosen occupation
Average
2003
2005
2006
10/20/2006 11 Office of Institutional Research
Satisfaction with College Environment (cont.)
Item 2003 2005 2006 03 06 05 06 Question List
AVG AVG AVG Inc/(Dec) Inc/(Dec)
A
DMISSIONS
13 3.71 3.61 3.79 0.08 0.18 General admissions/entry procedures
14 3.75 3.71 3.83 0.08 0.12
Accuracy of college info received before enrolling
15 3.72 3.64 3.56
0.16 0.08
Availability of financial aid info prior to enrolling
16 3.61 3.54 3.68 0.07 0.14 Assistance provided by the college staff
17 4.02 3.92 3.98
0.04
0.06 College catalog/admissions publications
RULES & POLICIES
18 3.91 3.89 3.98 0.07 0.09 Rules governing student conduct at this colleg
e
19 3.60 3.58 3.64 0.04 0.06 Student voice in college policies
20 3.65 3.63 3.73 0.08 0.10 Academic probation and suspension policies
21 3.41 3.34 3.46 0.05 0.12 Purposes for which student activity fees are used
22 3.75 3.77 3.87 0.12 0.10 Personal security/safety at this colleg
e
Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
Comparison of Results by Year
1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
General admissions/entry procedures
Accuracy of college info received before enrolling
Availability of financial aid info prior to enrolling
Assistance provided by the college staff
College catalog/admissions publications
Rules governing student conduct at this college
Student voice in college policies
Academic probation and suspension policies
Purposes for which student activity fees are used
Personal security/safety at this college
Average
2003
2005
2006
10/20/2006 12 Office of Institutional Research
Satisfaction with College Environment (cont.)
Item 2003 2005 2006 03 06 05 06 Question List
AVG AVG AVG Inc/(Dec) Inc/(Dec)
FACILITIES
23 3.88 3.86 3.88 0.00 0.02 Classroom facilities
24 3.63 3.56 3.58
0.05
0.02 Industrial arts/shop facilities
25 3.93 3.86 3.82
0.11 0.04 Businesstraining facilities/equipment
26 3.77 3.71 3.73
0.04
0.02 Laboratory facilities
27 3.55 3.46 3.53
0.02
0.07
Athletic facilities
28 3.86 3.76 3.71
0.15 0.05 Study areas
29 3.89 3.76 3.71
0.18 0.05 Student community center/student union
30 3.73 3.65 3.68
0.05
0.03 College bookstore
31 3.34 3.25 3.29
0.05
0.04
Availability of student housing
32 3.78 3.79 3.70
0.08 0.09 General condition of buildings and grounds
Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
Comparison of Results by Year
1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Classroom facilities
Industrial arts/shop facilities
Businesstraining facilities/equipment
Laboratory facilities
Athletic facilities
Study areas
Student community center/student union
College bookstore
Availability of student housing
General condition of buildings and grounds
Average
2003
2005
2006
10/20/2006 13 Office of Institutional Research
Satisfaction with College Environment (cont.)
Item 2003 2005 2006 03 06 05 06 Question List
AVG AVG AVG Inc/(Dec) Inc/(Dec)
REGISTRATION
33 3.62 3.60 3.73 0.11 0.13 General registration procedures
34 3.58 3.53 3.60 0.02 0.07 Availability of courses and times wanted
35 3.90 3.82 3.86
0.04
0.04 Academic calendar for this college
36 3.79 3.63 3.61
0.18 0.02 Billing and fee payment procedures
Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
GENERAL
37 3.59 3.58 3.63 0.04 0.05 Concern for you as an individual
38 3.52 3.55 3.59 0.07 0.04
Attitude of nonteaching staff toward students
39 3.86 3.89 3.85
0.01 0.04 Racial harmony at this college
40 3.50 3.48 3.59 0.09 0.11 Opportunities for student employment
41 3.65 3.60 3.69 0.04 0.09 Opportunities for involvement in college activitie
s
42 3.52 3.52 3.53 0.01 0.01 Student government
43 3.57 3.49 3.53
0.04
0.04 Campus media
44 4.01 3.96 3.95
0.06 0.01 This college in general
Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
Comparison of Results by Year
1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
General registration procedures
Availability of courses and times wanted
Academic calendar for this college
Billing and fee payment procedures
Average
2003
2005
2006
Comparison of Results by Year
1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Concern for you as an individual
Attitude of nonteaching staff toward students
Racial harmony at this college
Opportunities for student employment
Opportunities for involvement in college activities
Student government
Campus media
This college in general
Average
2003
2005
2006
10/20/2006 14 Office of Institutional Research
Satisfaction with College Environment for Spring 2006
Compared to National Averages and Ranked by Delgado Averag
e
Item Delgado National Difference
Aspects of College
# Average Average
7 4.25 4.21 0.04 Class size relative to the type of cours
e
5 4.17 4.15 0.02 Attitude of the teaching staff toward students
2 4.08 4.00 0.08 Course content in your major area of stud
y
3 4.08 4.06 0.02 Quality of instruction in your major area of study
12 4.06 3.93 0.13 Preparation received for chosen occupation
1 4.05 3.97 0.08 Testing/grading system
11 4.04 4.01 0.03 Challenge offered by your program of stud
y
6 4.03 3.94 0.09 Variety of courses offered at this 2year college
8 4.00 3.93 0.07 Flexibility to design your own program of study
4 3.98 3.91 0.07 Outofclass availability of your instructors
17 3.98 3.98 0.00 College catalog/admissions publications
18 3.98 3.90 0.08 Rules governing student conduct at this colleg
e
44 3.95 4.08
0.13 This college in general
23 3.88 3.96
0.08 Classroom facilities
22 3.87 3.93
0.06 Personal security/safety at this colleg
e
35 3.86 3.95
0.09 Academic calendar for this college
10 3.85 3.86
0.01 Value of the information provided by your adviso
r
39 3.85 3.92
0.07 Racial harmony at this college
14 3.83 3.88
0.05
Accuracy of college info received before enrolling
25 3.82 3.95
0.13 Businesstraining facilities/equipment
9 3.79 3.84
0.05
Availability of your advisor
13 3.79 3.89
0.10 General admissions/entry procedures
20 3.73 3.63 0.10
Academic probation and suspension policies
26 3.73 3.85
0.12 Laboratory facilities
33 3.73 3.88
0.15 General registration procedures
28 3.71 3.94
0.23 Study areas
29 3.71 3.78
0.07 Student community center/student union
32 3.70 4.01
0.31 General condition of buildings and grounds
41 3.69 3.68 0.01 Opportunities for involvement in college activitie
s
16 3.68 3.86
0.18 Assistance provided by the college staff
30 3.68 3.72
0.04 College bookstore
19 3.64 3.57 0.07 Student voice in college policie
s
37 3.63 3.71
0.08 Concern for you as an individual
36 3.61 3.83
0.22 Billing and fee payment procedures
34 3.60 3.62
0.02
Availability of courses and times wanted
38 3.59 3.76
0.17
Attitude of nonteaching staff toward students
40 3.59 3.57 0.02 Opportunities for student employment
24 3.58 3.62
0.04 Industrial arts/shop facilities
15 3.56 3.78
0.22
Availability of financial aid info prior to enrolling
27 3.53 3.57
0.04 Athletic facilities
42 3.53 3.52 0.01 Student government
43 3.53 3.56
0.03 College media
21 3.46 3.49
0.03 Purposes for which student activity fees are used
Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied
)
10/20/2006 15 Office of Institutional Research
Satisfaction with College Environment Comparison for Spring 2006
Ranked by Delgado Average (cont.
)
Survey Participants Top Ten
Compared to National Averages
1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Class size relative to
the type of course
Attitude of the teaching
staff toward students
Course content in your
major area of study
Quality of instruction in
your major area of
study
Preparation received for
chosen occupation
Testing/grading system
Challenge offered by
your program of study
Variety of courses
offered at this 2year
college
Flexibility to design your
own program of study
Outofclass availability
of your instructors
ASPECTS OF COLLEGE
Average
Delgado 2006
National 2006
10/20/2006 16 Office of Institutional Research
Satisfaction with College Environment Comparison for Spring 2006
Ranked by Delgado Average (cont.
)
Survey Participants Bottom Ten
Compared to National Averages
1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Billing and fee payment
procedures
Availability of courses
and times wanted
Attitude of nonteaching
staff toward students
Opportunities for
student employment
Industrial arts/shop
facilities
Availability of financial
aid info prior to enrolling
Athletic facilities
Student government
College media
Purposes for which
student activity fees are
used
ASPECTS OF COLLEGE
Average
Delgado 2006
National 2006
10/20/2006 17 Office of Institutional Research
Satisfaction with Services Used at College
Item 2003 2005 2006 03 06 05 06 Question List
AVG AVG AVG Inc/(Dec) Inc/(Dec)
1 3.82 3.76 3.90 0.08 0.14
Academic Advising/Course Planning Services
2 3.91 3.82 3.87
0.04
0.05 Personal Counseling Services
3 3.80 3.90 3.88 0.08
0.02 Vocational Guidance/Career Planning Service
s
4 3.38 4.03 4.03 0.65 0.00 Job Placement Services
5 3.67 3.68 3.42
0.25 0.26 Financial Aid Services
6 3.83 4.06 4.08 0.25 0.02 Recreational and Intramural Programs and Services
7 4.16 4.17 4.13
0.03 0.04
Library/Learning Resources Center Facilities and Services
9 3.80 4.26 4.02 0.22
0.24 Students Health Services
10 4.11 3.98 4.10
0.01
0.12 CollegeSponsored Tutorial Services
11 3.77 3.57 4.10 0.33 0.53 Student Employment Services
12 3.73 3.75 3.66
0.07 0.09 Cafeteria/Food Services
13 4.01 3.97 4.14 0.13 0.17 CollegeSponsored Social Activitie
s
14 4.06 4.09 4.11 0.05 0.02 Cultural Programs and Activities
15 3.88 3.95 4.02 0.14 0.07 College Orientation Program
16 3.72 3.65 3.89 0.17 0.24 Credit by Examination Program (Clep,etc.)
17 4.20 4.25 4.27 0.07 0.02 Computer Services
18 2.91 2.95 3.53 0.62 0.58 Parking Facilities and Services
19 3.41 3.91 3.79 0.38
0.12 Veterans Services
20 3.77 3.79 3.50
0.27 0.29 Day Care Services
Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
10/20/2006 18 Office of Institutional Research
Satisfaction with Services Used at College
Comparison of Results by Year
1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Academic Advising/Course Planning Services
Personal Counseling Services
Vocational Guidance/Career Planning Services
Job Placement Services
Financial Aid Services
Recreational and Intramural Programs and Services
Library/Learning Resources Center Facilities and Services
Students Health Services
CollegeSponsored Tutorial Services
Student Employment Services
Cafeteria/Food Services
CollegeSponsored Social Activities
Cultural Programs and Activities
College Orientation Program
Credit by Examination Program (Clep,etc.)
Computer Services
Parking Facilities and Services
Veterans Services
Day Care Services
Average
2003
2005
2006
10/20/2006 19 Office of Institutional Research
Satisfaction with Services Used at College for Spring 2006
Compared to National Averages and Ranked by Delgado Averag
e
Item Delgado National Difference Service Used
Avg Avg
17 4.27 4.23 0.04 Computer Services
13 4.14 4.02 0.12 CollegeSponsored Social Activitie
s
7 4.13 4.24
0.11 Library/Learning Resources Center Facilities and Services
14 4.11 4.11 0.00 Cultural Programs and Activities
10 4.10 4.12
0.02 CollegeSponsored Tutorial Services
11 4.10 3.84 0.26 Student Employment Services
6 4.08 4.05 0.03 Recreational and Intramural Programs and Services
4 4.03 3.59 0.44 Job Placement Services
9 4.02 4.01 0.01 Students Health Services
15 4.02 3.86 0.16 College Orientation Program
1 3.90 3.77 0.13
Academic Advising/Course Planning Services
16 3.89 3.89 0.00 Credit by Examination Program (Clep,etc.)
3 3.88 3.84 0.04 Vocational Guidance/Career Planning Service
s
2 3.87 3.87 0.00 Personal Counseling Services
19 3.79 4.10
0.31 Veterans Services
12 3.66 3.61 0.05 Cafeteria/Food Services
18 3.53 3.22 0.31 Parking Facilities and Services
20 3.50 4.01
0.51 Day Care Services
5 3.42 3.89
0.47 Financial Aid Services
Delgado's Top 5 Rated College Services Used
Compared to National Averages
1.00 2.00 3.00 4.00 5.00
Computer Services
CollegeSponsored Social Activities
Library/Learning Resources Center Facilities and
Services
Cultural Programs and Activities
CollegeSponsored Tutorial Services
Average
Delgado 2006
National 2006
10/20/2006 20 Office of Institutional Research
Delgado's Bottom 5 Rated College Services Used
Compared to National Averages
1.00 2.00 3.00 4.00 5.00
Veterans Services
Cafeteria/Food Services
Parking Facilities and Services
Day Care Services
Financial Aid Services
Average
Delgado 2006
National 2006
10/20/2006 21 Office of Institutional Research
Satisfaction Ratings
by Campus
10/20/2006 22 Office of Institutional Research
ACT Student Opinion Survey for Spring 2006: College Environment
By Campus
ITEM LIST Cit
y
West Charity
North
Park Ban
k
Shore
ACADEMI
C
Avg
1 Testing/grading system 2006 4.11 4.12 3.36 4.19
2005 4.05 4.06 4.00 4.12
2 Course content in your major area of study 2006 4.15 4.04 4.18 3.91
2005 4.05 3.97 4.32 3.90
3 Quality of instruction in your major area of study 2006 4.20 3.97 4.12 3.98
2005 4.03 4.08 4.16 3.89
4 Outofclass availability of your instructors 2006 4.06 3.88 4.13 3.92
2005 3.94 3.91 4.20 3.91
5
Attitude of the teaching staff toward students 2006 4.27 4.08 3.81 4.26
2005 4.09 4.24 4.45 4.16
6 Variety of courses offered at this 2year college 2006 4.16 4.07 4.02 3.73
2005 4.10 3.86 4.13 3.61
7 Class size relative to the type of course 2006 4.32 4.24 3.93 4.30
2005 4.25 4.26 4.29 4.21
8 Flexibility to design your own program of study 2006 4.04 4.11 3.58 4.00
2005 4.00 4.02 4.00 3.88
9
Availability of your advisor 2006 3.84 3.86 3.52 3.76
2005 3.63 3.69 3.93 3.65
10 Value of the information provided by your advisor 2006 3.89 3.87 3.62 3.84
2005 3.68 3.56 3.76 3.69
11 Challenge offered by your program of study 2006 4.06 4.04 4.13 4.02
2005 3.94 3.88 4.32 3.90
12 Preparation you're receiving for your chosen occupation 2006 4.15 4.00 4.22 3.89
2005 3.99 3.74 4.55 3.91
ADMISSIONS
13 General admissions/entry procedures 2006 3.84 3.92 3.46 3.74
2005 3.64 3.62 3.06 3.69
14
Accuracy of college info you received before enrolling 2006 3.83 3.93 3.67 3.81
2005 3.73 3.63 3.74 3.81
15
Availability of financial aid information prior to enrolling 2006 3.61 3.64 3.39 3.40
2005 3.60 3.68 3.55 3.73
16
Assistance provided by the college staff 2006 3.70 3.73 3.41 3.78
2005 3.51 3.52 3.52 3.75
17 College catalog/admissions publications 2006 3.99 4.02 3.75 4.00
2005 3.95 3.85 3.87 3.99
RULES & POLICIES
18 Rules governing student conduct at this college 2006 3.96 4.06 3.80 4.05
2005 3.88 3.99 3.87 3.93
19 Student voice in college policies 2006 3.63 3.67 3.56 3.68
2005 3.60 3.68 3.64 3.44
20
Academic probation and suspension policies 2006 3.66 3.79 3.64 3.89
2005 3.59 3.75 3.67 3.56
21 Purposes for which student activity fees are used 2006 3.42 3.43 3.30 3.71
2005 3.31 3.34 3.39 3.35
22 Personal security/safety at this college 2006 3.87 3.85 3.72 4.04
2005 3.75 3.78 4.00 3.84
Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
10/20/2006 23 Office of Institutional Research
ACT Student Opinion Survey for Spring 2006: College Environment
By Campus (cont.)
ITEM LIST Cit
y
West Charity
North
Park Ban
k
Shore
FACILITIE
S
23 Classroom facilities 2006 3.87 3.88 3.66 4.01
2005 3.87 3.98 4.00 3.74
24 Industrial arts/shop facilities 2006 3.62 3.67 3.42 3.26
2005 3.55 3.62 3.58 3.42
25 Businesstraining facilities/equipment 2006 3.83 3.87 3.71 3.78
2005 3.92 3.91 3.82 3.71
26 Laboratory facilities 2006 3.70 3.75 3.83 3.70
2005 3.69 3.76 4.14 3.71
27
Athletic facilities 2006 3.58 3.52 3.44 3.38
2005 3.53 3.32 3.61 3.19
28 Study areas 2006 3.62 3.86 3.73 3.69
2005 3.82 3.90 4.07 3.40
29 Student community center/student union 2006 3.81 3.65 3.63 3.53
2005 3.89 3.63 3.78 3.44
30 College bookstore 2006 3.80 3.79 3.64 2.91
2005 3.85 3.61 3.79 2.87
31
Availability of student housing 2006 3.33 3.40 3.12 3.15
2005 3.22 3.25 3.22 3.29
32 General condition of buildings and grounds 2006 3.62 3.88 3.43 3.81
2005 3.82 3.96 3.94 3.63
REGISTRATION
33 General registration procedures 2006 3.68 3.89 3.32 3.84
2005 3.59 3.72 3.65 3.70
34 Availability of courses and times wanted 2006 3.67 3.70 3.50 3.40
2005 3.59 3.58 3.84 3.19
35
Academic calendar for this college 2006 3.88 3.93 3.74 3.84
2005 3.85 3.81 4.00 3.69
36 Billing and fee payment procedures 2006 3.57 3.73 3.34 3.68
2005 3.57 3.69 3.48 3.77
GENERAL
37 Concern for you as an individual 2006 3.63 3.69 3.38 3.65
2005 3.60 3.52 3.68 3.53
38
Attitude of college nonteaching staff toward students 2006 3.57 3.68 3.16 3.69
2005 3.51 3.67 3.63 3.67
39 Racial harmony at this college 2006 3.81 3.91 3.63 4.04
2005 3.86 3.95 3.83 4.03
40 Opportunities for student employment 2006 3.63 3.70 3.34 3.46
2005 3.51 3.49 3.35 3.37
41 Opportunities for involvement in college activities 2006 3.73 3.79 3.52 3.51
2005 3.60 3.70 3.64 3.45
42 Student government 2006 3.57 3.56 3.44 3.42
2005 3.51 3.71 3.54 3.41
43 College media 2006 3.60 3.59 3.40 3.30
2005 3.50 3.55 3.59 3.26
44 This college in general 2006 3.98 4.02 3.72 3.88
2005 3.97 4.02 4.23 3.93
Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
10/20/2006 24 Office of Institutional Research
ACT Student Opinion Survey for Spring 2006: Student Services by Campus
SERVICES LIS
T
City
West Charity
North
Park Ban
k
Shore
Avg
1
Academic Advising/Course Planning Services 2006 4.13 4.00 3.75 3.99
2005 3.99 3.88 3.89 4.02
2 Personal Counseling Services 2006 3.94 3.86 3.71 4.05
2005 4.00 3.86 3.20 3.67
3 Vocational Guidance/Career Planning Services 2006 4.06 4.18 3.80 3.96
2005 4.04 4.00 3.25 3.76
4 Job Placement Services 2006 3.84 4.44 4.00 3.71
2005 4.00 4.13 1.00 2.67
5 Financial Aid Services 2006 3.64 3.81 3.00 3.05
2005 3.86 4.07 3.23 3.89
6 Recreational and Intramural Programs and Services 2006 4.00 3.94 4.00 3.50
2005 4.10 4.60 3.25 3.00
7 Library/Learning Resources Center Facilities and Services 2006 4.27 4.38 4.17 4.06
2005 4.39 4.33 4.13 4.23
8 Resident Hall Programs and Services 2006 4.10 4.00 4.00 3.80
2005 4.29 4.60 0.00 2.67
9 Students Health Services 2006 4.19 3.87 4.17 3.71
2005 4.25 4.00 3.25 3.00
10 CollegeSponsored Tutorial Services 2006 4.35 4.19 4.00 4.05
2005 4.26 4.13 4.20 4.13
11 Student Employment Services 2006 4.29 4.14 4.00 3.67
2005 3.78 4.00 3.00 4.50
12 Cafeteria/Food Services 2006 3.94 3.08 3.85 3.00
2005 4.01 3.60 3.00 2.67
13 CollegeSponsored Social Activities 2006 4.20 4.39 4.43 4.13
2005 4.21 4.33 3.50 3.25
14 Cultural Programs and Activities 2006 4.24 4.35 4.33 3.86
2005 4.28 4.50 4.00 3.00
15 College Orientation Program 2006 4.24 4.22 3.90 4.28
2005 4.18 4.14 4.08 4.19
16 Credit by Examination Program (Clep,etc.) 2006 4.14 4.05 4.00 4.20
2005 4.28 4.25 4.00 3.38
17 Computer Services 2006 4.41 4.44 4.23 4.07
2005 4.36 4.35 4.23 4.41
18 Parking Facilities and Services 2006 3.49 3.97 2.93 3.58
2005 3.00 3.06 3.00 2.75
19 Veterans Services 2006 3.96 3.54 4.00 4.00
2005 4.15 4.55 4.00 3.40
20 Day Care Services 2006 3.76 3.08 4.00 4.50
2005 4.17 3.00 0.00 1.50
Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
10/20/2006 25 Office of Institutional Research
ACT Student Opinion Survey for Spring 2006:
Reason for Selectin
g Delgado by Campus
REASON LIS
T
City
West Charity
North
Park Ban
k
Shore
Avg
1 Convenient Location 2006 2.02 2.43 1.82 2.56
2005 2.02 2.42 2.00 2.57
2 Offered the Courses I Wanted 2006 2.68 2.53 2.81 2.53
2005 2.56 2.55 2.73 2.44
3 Low Cost of Attending 2006 2.36 2.46 2.26 2.26
2005 2.45 2.45 2.41 2.23
4 Could Work While Attending 2006 2.20 2.37 1.85 2.26
2005 2.33 2.40 2.07 2.44
5 Good Vocational or Academic Reputation 2006 2.15 2.05 2.67 2.01
2005 2.05 2.00 2.54 2.00
6 Liked the Social Atmosphere 2006 1.60 1.63 1.36 1.50
2005 1.52 1.48 1.19 1.34
7 Liked the Size of the College 2006 1.84 1.96 1.51 1.80
2005 1.75 1.89 1.59 1.68
8 Good Chance of Personal Success 2006 2.26 2.26 2.40 2.27
2005 2.27 2.22 2.44 2.14
9
Availability of Scholarship or Financial Aid 2006 1.92 1.96 1.83 1.90
2005 2.01 2.14 1.89 2.01
10
Advice of Parents or Relatives 2006 1.42 1.53 1.46 1.47
2005 1.42 1.33 1.33 1.38
11
Advice of High School Counselor, Teacher, Principal, etc. 2006 1.28 1.32 1.09 1.18
2005 1.25 1.21 1.00 1.15
12 Wanted to be with Friends 2006 1.17 1.18 1.22 1.12
2005 1.10 1.08 1.07 1.05
Scale: (3=Major Reason, 2=Minor Reason, 1=Not a Reason)
ACT Student Opinion Survey for Spring 2006: Delgado Impressions by Campus
ITEM LIST City West Charity North
Park Ban
k
Shore
Avg
1 Rating of This College When You Applied for Admission* 2006 3.59 3.46 3.65 3.56
2005 3.43 3.52 3.81 3.52
2 Would You Choose This College Again?** 2006 3.86 3.85 4.17 4.06
2005 3.84 3.83 4.26 3.92
3 Quality of Education at This College*** 2006 4.09 4.02 4.25 4.01
2005 4.00 4.08 4.39 3.97
*Scale: (4=First Choice, 3=Second Choice, 2=Third Choice, 1=Fourth Choice or Lower)
**Scale: (5=Definitely Yes, 4=Probably Yes, 3=Uncertain, 2=Probably No, 1=Definitely No)
***Scale: (5=Excellent, 4=Good, 3=Average, 2=Below Average, 1=Very inadequate)
10/20/2006 26 Office of Institutional Research
Additional Questions Posed by Delgado Community College
2003 2005 2006
What campus/site do you take most of
your classes on? Census Sample Census Sample Census* Sample
Percentage Percentage Percentage
City Par
k
72.0 63.4 68.2 54.8 59.3 42.6
West Bank 17.7 20.7 17.9 13.2 23.7 27.7
Campus
0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
City Park West Bank Charity Northshore
Percentage
Delgado 2006 Census
Delgado 2006 Sample
10/20/2006 27 Office of Institutional Research
Additional Questions Posed by Delgado Community College
Support Services
College Wide 2003 2005 2006
Would you participate in a program
designed to improve Sample Sample Sample
your study skills? Frequency Percent Frequency Percent Frequency Percent
Yes 664 67.0 536 64.7 604 66.4
No 242 24.4 189 22.8 255 28.0
No response 85 8.6 103 12.4 51 5.6
Total 991 100.0 828 100.0 910 100.0
Respondents By Campus 2006 Sample
Would you participate in a program designed to improve City West Charity North
your study skills? Par
k
Bank shore
Percent
Yes
68.3 70.6 73.3 74.3
No
31.7 29.0 26.7 25.7
No response 0.0 0.4 0.0 0.0
College Wide 2003 2005 2006
How well has Delgado informed you of all
the educational Sample Sample Sample
program choices? Frequency Percent Frequency Percent Frequency Percent
I am very aware of my educational choice
s
180 18.2 138 16.7 241 26.5
I am aware of some choices 525 53.0 418 50.5 449 49.3
I received little or on information 202 20.4 168 20.3 166 18.2
No response 84 8.5 104 12.6 54 5.9
Total 991 100.0 828 100.0 910 100.0
Respondents By Campus 2006 Sample
How well has Delgado informed you of all the educational City West Charity North
program choices? Par
k
Bank shore
Percent
I am very aware of my educational choice
s
30.2 25.8 20.0 30.1
I am aware of some choices 49.7 54.8 58.7 51.5
I received little or on information 19.3 19.0 21.3 18.4
No response 0.8 0.4 0.0 0.0
10/20/2006 28 Office of Institutional Research
Additional Questions Posed by Delgado Community College
Instruction
College Wide 2003 2005 2006
If you have taken any developmental
course, do you feel Sample Sample Sample
adequately prepared for college level? Frequency Percent Frequency Percent Frequency Percent
Have not taken any developmental courses 338 34.1 244 29.5 337 37.0
Yes, they adequately prepared m
e
380 38.3 323 39.0 362 39.8
They somewhat prepared me 170 17.2 134 16.2 136 14.9
They did not adequately prepare m
e
15 1.5 14 1.7 17 1.9
No response 88 8.9 113 13.6 58 6.4
Total 991 100.0 828 100.0 910 100.0
Respondents By Campus 2006 Sample
If you have taken any developmental course, do you feel City West Charity North
adequately prepared for college level? Par
k
Bank shore
Percent
Have not taken any developmental courses 37.1 40.1 49.3 38.2
Yes, they adequately prepared m
e
43.3 39.7 38.7 46.3
They somewhat prepared me 16.5 17.5 9.3 12.5
They did not adequately prepare m
e
2.1 1.6 2.7 2.2
No response 1.0 1.2 0.0 0.7
Registration
College Wide 2003 2005 2006
Was the staff able to correctly answer
your questions Sample Sample Sample
during registration? Frequency Percent Frequency Percent Frequency Percent
Most of the time 431 43.5 333 40.2 419 46.0
Some of the time 348 35.1 278 33.6 319 35.1
Rarel
y
101 10.2 89 10.7 100 11.0
Neve
r
26 2.6 21 2.5 19 2.1
No response 85 8.6 107 12.9 53 5.8
Total 991 100.0 828 100.0 910 100.0
Respondents By Campus 2006 Sample
Was the staff able to correctly answer your questions City West Charity North
during registration? Par
k
Bank shore
Percent
Most of the time 47.4 52.8 29.3 55.1
Some of the time 36.6 34.5 54.7 33.1
Rarel
y
11.6 11.5 16.0 9.6
Neve
r
3.9 0.4 0.0 2.2
No response 0.5 0.8 0.0 0.0
10/20/2006 29 Office of Institutional Research
Additional Questions Posed by Delgado Community College
Registration
College Wide 2003 2005 2006
Was the assistance you received in the
Admissions Office helpful? Sample Sample Sample
Frequency Percent Frequency Percent Frequency Percent
Very helpful 350 35.3 243 29.3 276 30.3
Somewhat helpful 391 39.5 336 40.6 419 46.0
Not very helpful 135 13.6 116 14.0 120 13.2
No response 115 11.6 133 16.1 95 10.4
Total 991 100.0 828 100.0 910 100.0
Respondents By Campus 2006 Sample
Was the assistance you received in the Admissions City West Charity North
Office helpful? Par
k
Bank shore
Percent
Very helpful 30.7 36.5 16.0 35.3
Somewhat helpful 48.5 49.2 44.0 52.9
Not very helpful 14.9 11.1 29.3 8.8
No response 6.0 3.2 10.7 2.9
College Wide 2003 2005 2006
Was the assistance you received in the
Registrar Office Sample Sample Sample
helpful? Frequency Percent Frequency Percent Frequency Percent
Very helpful 332 33.5 248 30.0 275 30.2
Somewhat helpful 420 42.4 330 39.9 414 45.5
Not very helpful 109 11.0 99 12.0 112 12.3
No response 130 13.1 151 18.2 109 12.0
Total 991 100.0 828 100.0 910 100.0
Respondents By Campus 2006 Sample
Was the assistance you received in the Registrar Office City West Charity North
helpful? Par
k
Bank shore
Percent
Very helpful 30.9 40.1 13.3 29.4
Somewhat helpful 48.2 45.6 52.0 52.2
Not very helpful 13.4 10.7 25.3 8.8
No response 7.5 3.6 9.3 9.6
10/20/2006 30 Office of Institutional Research
Additional Questions Posed by Delgado Community College
Registration
College Wide 2003 2005 2006
Was the assistance you received in
Career Counseling Sample Sample Sample
Office helpful? Frequency Percent Frequency Percent Frequency Percent
Very helpful 198 20.0 137 16.5 181 19.9
Somewhat helpful 200 20.2 149 18.0 222 24.4
Not very helpful 93 9.4 68 8.2 73 8.0
No response 500 50.5 474 57.2 434 47.7
Total 991 100.0 828 100.0 910 100.0
Respondents By Campus 2006 Sample
Was the assistance you received in Career Counseling City West Charity North
Office helpful? Par
k
Bank shore
Percent
Very helpful 20.6 24.6 9.3 22.1
Somewhat helpful 24.5 27.4 22.7 27.9
Not very helpful 8.0 7.5 13.3 9.6
No response 46.9 40.5 54.7 40.4
College Wide 2003 2005 2006
Who were you advised by? Sample Sample Sample
Frequency Percent Frequency Percent Frequency Percent
Faculty adviso
r
337 34.0 279 33.7 364 40.0
Other staff advisor 110 11.1 90 10.9 94 10.3
Self advisement 174 17.6 127 15.3 119 13.1
Peer advisement 40 4.0 23 2.8 43 4.7
Dont know 172 17.4 145 17.5 159 17.5
Other 55 5.5 46 5.6 63 6.9
No response 103 10.4 118 14.3 68 7.5
Total 991 100.0 828 100.0 910 100.0
Respondents By Campus 2006 Sample
Who were you advised by? City West Charity North
Par
k
Bank shore
Percent
Faculty adviso
r
37.4 44.8 52.0 46.3
Other staff advisor 13.1 10.7 8.0 7.4
Self advisement 12.9 12.3 16.0 17.6
Peer advisement 3.6 5.6 4.0 8.1
Dont know 23.2 15.5 10.7 15.4
Other 7.7 8.7 6.7 4.4
No response 2.1 2.4 2.7 0.7
10/20/2006 31 Office of Institutional Research
Additional Questions Posed by Delgado Community College
Registration
College Wide 2003 2005 2006
If you did not utilize online or telephone
registration, what Sample Sample Sample
was the reason? Frequency Percent Frequency Percent Frequency Percent
In developmental courses 109 11.0 83 10.0 96 10.5
Dont know how to use techolog
y
52 5.2 28 3.4 38 4.2
No access to a computer 31 3.1 20 2.4 25 2.7
Missed deadline 45 4.5 39 4.7 32 3.5
Prefer face to face contact 562 56.7 441 53.3 303 33.3
Other 3 0.3 2 0.2 0 0.0
No response 189 19.1 215 26.0 416 45.7
Total 991 100.0 828 100.0 910 100.0
Respondents By Campus 2006 Sample
If you did not utilize online or telephone registration, what City West Charity North
was the reason? Par
k
Bank shore
Percent
In developmental courses 13.1 11.1 4.0 10.3
Dont know how to use techolog
y
4.1 6.7 1.3 2.2
No access to a computer 2.8 3.2 2.7 2.2
Missed deadline 4.9 3.6 0.0 2.9
Prefer face to face contact 29.9 43.7 18.7 44.1
Other 42.0 28.2 66.7 36.0
No response 3.1 3.6 6.7 2.2
Technology
College Wide 2003 2005 2006
My instructors use technology to aid my
understanding of Sample Sample Sample
the course material Frequency Percent Frequency Percent Frequency Percent
Most of the time 335 33.8 297 35.9 292 32.1
Some of the time 414 41.8 315 38.0 382 42.0
Rarel
y
113 11.4 94 11.4 141 15.5
Neve
r
41 4.1 18 2.2 40 4.4
No response 88 8.9 104 12.6 55 6.0
Total 991 100.0 828 100.0 910 100.0
Respondents By Campus 2006 Sample
My instructors use technology to aid my understanding of City West Charity North
the course material Par
k
Bank shore
Percent
Most of the time 36.1 23.4 58.7 33.1
Some of the time 43.6 47.2 34.7 46.3
Rarel
y
14.9 21.8 6.7 16.9
Neve
r
4.4 6.7 0.0 3.7
No response 1.0 0.8 0.0 0.0
10/20/2006 32 Office of Institutional Research
Additional Questions Posed by Delgado Community College
Technology
College Wide 2003 2005 2006
Do you have access to a computer at
home or elsewhere Sample Sample Sample
outside of school? Frequency Percent Frequency Percent Frequency Percent
A
t home 689 69.5 557 67.3 666 73.2
At work 46 4.6 33 4.0 52 5.7
At the library
73 7.4 44 5.3 39 4.3
Other 44 4.4 30 3.6 53 5.8
No Access 33 3.3 40 4.8 31 3.4
No response 106 10.7 124 15.0 69 7.6
Total 991 100.0 828 100.0 910 100.0
Respondents By Campus 2006 Sample
Do you have access to a computer at home or elsewhere City West Charity North
outside of school? Par
k
Bank shore
Percent
A
t home 74.7 77.0 85.3 82.4
At work 6.4 7.9 0.0 4.4
At the library
3.6 6.7 1.3 4.4
Other 8.5 3.2 8.0 4.4
No Access 4.6 3.2 1.3 2.9
No response 2.1 2.0 4.0 1.5
College Wide 2003 2005 2006
The open computer labs are open during
hours that are Sample Sample Sample
convenient for me. Frequency Percent Frequency Percent Frequency Percent
Yes 653 65.9 524 63.3 644 70.8
No, should be open more in evenings and
weekends 137 13.8 119 14.4 107 11.8
No, should be open more at all times 88 8.9 58 7.0 75 8.2
No response 113 11.4 127 15.3 84 9.2
Total 991 100.0 828 100.0 910 100.0
Respondents By Campus 2006 Sample
The open computer labs are open during hours that are City West Charity North
convenient for me. Par
k
Bank shore
Percent
Yes
76.8 75.0 74.7 72.1
No, should be open more in evenings and weekends 11.1 14.3 10.7 14.0
No, should be open more at all times 8.5 6.3 6.7 12.5
No response 3.6 4.4 8.0 1.5
10/20/2006 33 Office of Institutional Research
Additional Questions Posed by Delgado Community College
Technology
College Wide 2003 2005 2006
The open computer labs contain an
adequate number of Sample Sample Sample
computers for student use. Frequency Percent Frequency Percent Frequency Percent
Yes 720 72.7 606 73.2 693 76.2
No, I have experienced long waits at some
times 123 12.4 78 9.4 92 10.1
No, I have experienced long waits at most
times 28 2.8 19 2.3 33 3.6
No response 120 12.1 125 15.1 92 10.1
Total 991 100.0 828 100.0 910 100.0
Respondents By Campus 2006 Sample
The open computer labs contain an adequate number of City West Charity North
computers for student use. Par
k
Bank shore
Percent
Yes
78.9 83.7 82.7 79.4
No, I have experienced long waits at some times 11.6 9.5 8.0 11.0
No, I have experienced long waits at most times 4.4 2.4 1.3 6.6
No response 5.2 4.4 8.0 2.9
College Wide
2006
What keeps you, if at all, from using online resources at Delgado? Sample
Frequency Percent
No Internet Access
58 6.4
Lack of computer skills
44 4.8
I don't know how to access Delgado's online resources 45 4.9
I don't think I can learn as much when looking up information online 50 5.5
I am comfortable and knowledgeable about online resources at Delgado 448 49.2
Other
181 19.9
No response
84 9.2
Total
910 100.0
Respondents By Campus 2006 Sample
What keeps you, if at all, from using online resources at City West Charity North
Delgado? Par
k
Bank shore
Percent
No Internet Access 8.0 7.5 2.7 4.4
Lack of computer skills 4.9 4.8 6.7 5.1
I don't know how to access Delgado's online resources 5.4 6.7 1.3 3.7
I don't think I can learn as much when
looking up information online 5.7 5.2 2.7 9.6
I am comfortable and knowledgeable about
online resources at Delgado 51.5 47.6 68 52.9
Other 19.8 25.4 10.7 22.8
No response 4.6 2.8 8 1.5
10/20/2006 34 Office of Institutional Research
Additional Questions Posed by Delgado Community College
Technology
College Wide
2006
Are you interested in taking an online course? Sample
Frequency Percent
Yes, I have already taken or am currently taking an online cours
e
175 19.2
Yes, I would like to take an online course 228 25.1
No, I have taken one and I did not like i
t
50 5.5
No, I do not want to take an online course 269 29.6
I don't know
108 11.9
No response
80 8.8
Total
910 100.0
Respondents By Campus 2006 Sample
Are you interested in taking an online course? City West Charity North
Par
k
Bank shore
Percent
Yes, I have already taken or am currently taking an online cours
e
18.0 22.6 17.3 22.8
Yes, I would like to take an online course 26.3 28.2 24.0 25.7
No, I have taken one and I did not like i
t
5.9 5.6 5.3 6.6
No, I do not want to take an online course 33.5 29.4 36.0 27.2
I don't know 12.4 11.9 12.0 15.4
No response 3.9 2.4 5.3 2.2
Campus Environment
College Wide 2003 2005 2006
Do you feel comfortable finding your way
around campus? Sample Sample Sample
Frequency Percent Frequency Percent Frequency Percent
Yes, I know my way around campu
s
782 78.9 626 75.6 758 83.3
I have some trouble finding my around
campus 103 10.4 81 9.8 73 8.0
I get lost frequentl
y
13 1.3 9 1.1 11 1.2
No response 93 9.4 112 13.5 68 7.5
Total 991 100.0 828 100.0 910 100.0
Respondents By Campus 2006 Sample
City West Charity North
Do you feel comfortable finding your way around campus? Par
k
Bank shore
Percent
Yes, I know my way around campu
s
85.8 88.1 90.7 94.9
I have some trouble finding my around campus 11.3 8.3 4.0 2.2
I get lost frequentl
y
1.0 1.6 1.3 1.5
No response 1.8 2.0 4.0 1.5
10/20/2006 35 Office of Institutional Research
Additional Questions Posed by Delgado Community College
Campus Environment
College Wide 2003 2005 2006
Do the signs on campus help you find
your way around? Sample Sample Sample
Frequency Percent Frequency Percent Frequency Percent
Very helpful 405 40.9 342 41.3 388 42.6
Somewhat helpful 389 39.3 284 34.3 352 38.7
Not very helpful 96 9.7 82 9.9 95 10.4
No response 101 10.2 120 14.5 75 8.2
Total 991 100.0 828 100.0 910 100.0
Respondents By Campus 2006 Sample
City West Charity North
Do the signs on campus help you find your way around? Par
k
Bank shore
Percent
Very helpful 38.9 50.0 40.0 56.6
Somewhat helpful 47.4 36.1 40.0 32.4
Not very helpful 11.3 9.9 14.7 10.3
No response 2.3 4.0 5.3 0.7
10/20/2006 36 Office of Institutional Research
A
PPENDIX A
Table 1
ACT Student O
pinion Survey for Spring 2006: College Environment
ITEM AVG SD*
# for
AVG
ITEM LIST
ACADEMI
C
1 4.05 0.79 867 Testing/grading system
2 4.08 0.81 855 Course content in your major area of study
3 4.08 0.85 831 Quality of instruction in your major area of study
4 3.98 0.88 841 Outofclass availability of your instructors
5 4.17 0.82 869 Attitude of the teaching staff toward students
6 4.03 0.87 865 Variety of courses offered at this 2year college
7 4.25 0.71 879 Class size relative to the type of course
8 4.00 0.85 788 Flexibility to design your own program of study
9 3.79 0.98 817 Availability of your advisor
10 3.85 0.95 808 Value of the information provided by your advisor
11 4.04 0.82 830 Challenge offered by your program of study
12 4.06 0.83 836 Preparation you're receiving for your chosen occupation
ADMISSIONS
13 3.79 0.91 854 General admissions/entry procedures
14 3.83 0.92 858 Accuracy of college info you received before enrolling
15 3.56 1.10 805 Availability of financial aid information prior to enrolling
16 3.68 1.02 861 Assistance provided by the college staff
17 3.98 0.84 856 College catalog/admissions publications
RULES & POLICIES
18 3.98 0.75 840 Rules governing student conduct at this college
19 3.64 0.83 760 Student voice in college policies
20 3.73 0.77 727 Academic probation and suspension policies
21 3.46 1.01 817 Purposes for which student activity fees are used
22 3.87 0.91 866 Personal security/safety at this college
FACILITIES
23 3.88 0.82 868 Classroom Facilities
24 3.58 0.83 434 Industrial arts/shop facilities
25 3.82 0.80 618 Businesstraining facilities/equipment
26 3.73 0.92 745 Laboratory facilities
27 3.53 0.81 450 Athletic facilities
28 3.71 0.95 790 Study areas
29 3.71 0.87 693 Student community center/student union
30 3.68 1.05 809 College bookstore
31 3.29 0.88 320 Availability of student housing
32 3.70 0.87 846 General condition of buildings and grounds
REGISTRATION
33 3.73 0.92 861 General registration procedures
34 3.60 1.04 864 Availability of courses and times wanted
35 3.86 0.80 857 Academic calendar for this college
36 3.61 1.00 857 Billing and fee payment procedures
* SD indicates the standard deviation of the scores for the corresponding items. Standard deviation is a measure of dispersion which
assists in determining the variety within a distribution of scores. The higher the SD, the greater the variety.
Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
10/20/2006 37 Office of Institutional Research
ACT Student Opinion Survey for Spring 2006: College Environment
ITEM AVG SD*
# for
AVG
ITEM LIST
GENERA
L
37 3.63 0.90 849 Concern for you as an individual
38 3.59 0.96 823 Attitude of college nonteaching staff toward students
39 3.85 0.87 820 Racial harmony at this college
40 3.59 0.85 617 Opportunities for student employment
41 3.69 0.78 697 Opportunities for involvement in college activities
42 3.53 0.78 636 Student government
43 3.53 0.82 628 College media
44 3.95 0.80 865 This college in general
* SD indicates the standard deviation of the scores for the corresponding items. Standard deviation is a measure of dispersion which
assists in determining the variety within a distribution of scores. The higher the SD, the greater the variety.
Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
Table 2
ACT Student O
pinion Survey for Spring 2006: Student Services
ITEM AVG SD*
# for
AVG
ITEM LIST
1 3.90 0.91 414 Academic Advising/Course Planning Services
2 3.87 1.05 101 Personal Counseling Services
3 3.88 0.96 130 Vocational Guidance/Career Planning Services
4 4.03 1.18 31 Job Placement Services
5 3.42 1.27 498 Financial Aid Services
6 4.08 0.86 36 Recreational and Intramural Programs and Services
7 4.13 0.78 385 Library/Learning Resources Center Facilities and Services
8 3.76 1.00 17 Resident Hall Programs and Services
9 4.02 0.79 62 Students Health Services
10 4.10 0.92 136 CollegeSponsored Tutorial Services
11 4.10 0.96 29 Student Employment Services
12 3.66 1.02 229 Cafeteria/Food Services
13 4.14 0.79 71 CollegeSponsored Social Activities
14 4.11 0.82 56 Cultural Programs and Activities
15 4.02 0.81 261 College Orientation Program
16 3.89 0.79 38 Credit by Examination Program (Clep,etc.)
17 4.27 0.74 438 Computer Services
18 3.53 1.13 560 Parking Facilities and Services
19 3.79 1.16 39 Veterans Services
20 3.50 0.76 6 Day Care Services
* SD indicates the standard deviation of the scores for the corresponding items. Standard deviation is a measure of dispersion which
assists in determining the variety within a distribution of scores. The higher the SD, the greater the variety.
Scale: (5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Dissatisfied, 1=Very Dissatisfied)
10/20/2006 38 Office of Institutional Research
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