In accordance with IT-1822.1E, Technology Services

 

 

 

Office of Information Technology

 

Priority Service Level Requirements

 

 

In accordance with the College’s Technology Services policy, once a request for technology

services has completed the online approval process, it generally takes about three (3) to five (5)

working days to complete most requests.

 

Requests generally adhere to this timeline unless otherwise indicated or circumstance dictates

that a

Priority Service Level

is required. This is indicated by the following parameters on the

help desk system request:

 

- Priority

 

- Need By Date

 

- Urgency

 

Should a particular request require a longer period of time for completion, the contact person is

usually notified. Each request should be reasonable and will be evaluated on a case-by-case

basis.