Office of Institutional Research
Noel-Levitz Student Satisfaction Inventory
Spring 2012
Prepared by the Office of Institutional Research
6/13/2012
Page
No.
Strengths
&
Challenges 1
Benchmarks 2
Summary
Report 4
Detail
Report
‐
Comparing
Delgado
to
National
Averages 5
Items
Ranked
by
Importance 13
Items
Ranked
by
Satisfaction 21
Table
of
Contents
Two
Year
Comparison
for
Delgado
Community
College 29
Methodology
Selected
sample
students
were
surveyed
in
the
Spring
2012
semester.
The
students
were
contacted
via
email.
The
previous
survey
in
Spring
2009
was
done
in
the
classroom,
so
there
is
a
difference
in
the
sampling
method.
Prepared by the Office of Institutional Research
6/13/2012
Strengths
18. The quality of instruction I receive in most of my classes is excellent.
78. Campus item: I am satisfied with my progress toward my educational goals.
8. Classes are scheduled at times that are convenient for me.
31. The campus is safe and secure for all students.
58. Nearly all of the faculty are knowledgeable in their fields.
70. I am able to experience intellectual growth here.
76. Campus item: The amount of time spent studying for my classes was adequate.
69. There is a good variety of courses provided on this campus.
73. Campus item: My instructors have actively engaged me in the learning process.
66. Program requirements are clear and reasonable.
75. Campus item: I am satisfied with the availability of onsite campus classes.
61. Faculty are usually available after class and during office hours.
80. Campus item: I am satisfied with my progress through developmental classes.
34. Computer labs are adequate and accessible.
Spring
2012
Noel-Levitz Student Satisfaction Inventory
51. There are convenient ways of paying my school bill.
43. Class change (drop/add) policies are reasonable.
Challenges
15. I am able to register for classes I need with few conflicts.
35. Policies and procedures regarding registration and course selection are clear and well-publicized.
41. Admissions staff are knowledgeable.
40. My academic advisor is knowledgeable about the transfer requirements of other schools.
52. This school does whatever it can to help me reach my educational goals.
20. Financial aid counselors are helpful.
13. Financial aid awards are announced to students in time to be helpful in college planning.
12. My academic advisor helps me set goals to work toward.
6/13/2012 OIR
1
Spring
2012
Noel-Levitz Student Satisfaction Inventory
Challenges - continued
5. The personnel involved in registration are helpful.
24. Parking lots are well-lighted and secure.
63. I seldom get the "run-around" when seeking information on this campus.
25. My academic advisor is concerned about my success as an individual.
48. Counseling staff care about students as individuals.
54. Faculty are interested in my academic problems.
65. Students are notified early in the term if they are doing poorly in a class.
Benchmarks
Higher Satisfaction vs. National Community Colleges
8. Classes are scheduled at times that are convenient for me.
46. Faculty provide timely feedback about student progress in a course.
7. Adequate financial aid is available for most students.
61. Faculty are usually available after class and during office hours.
51. There are convenient ways of paying my school bill.
43. Class change (drop/add) policies are reasonable.
Lower Satisfaction vs. National Community Colleges
15. I am able to register for classes I need with few conflicts.
70. I am able to experience intellectual growth here.
35. Policies and procedures regarding registration and course selection are clear and well-publicized.
41. Admissions staff are knowledgeable.
52. This school does whatever it can to help me reach my educational goals.
20. Financial aid counselors are helpful.
6/13/2012 OIR
2
Spring
2012
Noel-Levitz Student Satisfaction Inventory
Benchmarks - continued
5. The personnel involved in registration are helpful.
24. Parking lots are well-lighted and secure.
36. Students are made to feel welcome on this campus.
63. I seldom get the "run-around" when seeking information on this campus.
57. Administrators are approachable to students.
6/13/2012 OIR
3
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Student
Centeredness
6.31 5.18 / 1.46 1.13 6.01 5.39 / 1.15 0.62 -0.21
***
Instructional
Effectiveness
6.50 5.43 / 1.27 1.07 6.21 5.42 / 1.08 0.79 0.01
Responsiveness
to
Diverse
Populations
5.61 / 1.51
5.51 / 1.25
0.10
*
Campus
Support
Services
6.04 5.06 / 1.49 0.98 5.50 4.98 / 1.18 0.52 0.08
Safety
and
Security
6.41 5.01 / 1.43 1.40 6.05 5.03 / 1.20 1.02 -0.02
Academic
Advising/Counseling
6.53 5.16 / 1.61 1.37 6.17 5.20 / 1.33 0.97 -0.04
Admissions
and
Financial
Aid
6.48 5.06 / 1.51 1.42 6.08 5.16 / 1.23 0.92 -0.10
*
Noel-Levitz Student Satisfaction Inventory
Summary
Report
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
Spring
2012
Academic
Services
6.39 5.42 / 1.32 0.97 6.08 5.49 / 1.06 0.59 -0.07
Registration
Effectiveness
6.51 5.36 / 1.25 1.15 6.19 5.44 / 1.05 0.75 -0.08
*
Service
Excellence
6.35 5.09 / 1.38 1.26 5.99 5.29 / 1.09 0.70 -0.20
***
Concern
for
the
Individual
6.44 5.14 / 1.47 1.30 6.11 5.23 / 1.22 0.88 -0.09
*
Campus
Climate
6.34 5.13 / 1.38 1.21 6.01 5.32 / 1.08 0.69 -0.19
***
Scale is 1 to 7, 7 = Very Important/Very Satisfied. SD = Standard Deviation
Mean Difference = Difference in Satisfaction Levels
6/13/2012
OIR
* Difference statistically significant at the .05 level, ** significant at the .01 level, *** significant at the .001 level
4
Import
Satis/
SD Gap
Import
Satis/
SD Gap
5.80
5.16 /
1.61 0.64 5.51
5.31 /
1.39 0.20 -0.15
**
6.32
5.27 /
1.71 1.05 5.98
5.37 /
1.42 0.61 -0.10
6.46
5.42 /
1.55 1.04 6.05
5.39 /
1.35 0.66 0.03
6.13
5.36 /
1.73 0.77 5.61
5.01 /
1.57 0.60 0.35
***
6.49
4.95 /
1.96 1.54 6.20
5.34 /
1.58 0.86 -0.39
***
6.57
5.30 /
1.94 1.27 6.24
5.40 /
1.63 0.84 -0.10
6.57
5.42 /
1.82 1.15 6.25
5.21 /
1.70 1.04 0.21
**
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
Detail
Report
1. Most students feel a sense of belonging here.
2. Faculty care about me as an individual.
3. The quality of instruction in the
vocational/technical programs is excellent.
7. Adequate financial aid is available for most
students.
4. Security staff are helpful.
5. The personnel involved in registration are helpful.
6. My academic advisor is approachable.
6.64
5.62 /
1.61 1.02 6.45
5.48 /
1.51 0.97 0.14
*
6.27
5.26 /
1.70 1.01 5.92
4.98 /
1.58 0.94 0.28
***
5.14
4.41 /
2.07 0.73 4.56
4.46 /
1.65 0.10 -0.05
6.41
5.50 /
1.61 0.91 5.96
4.99 /
1.47 0.97 0.51
***
6.49
5.04 /
2.01 1.45 6.04
5.03 /
1.72 1.01 0.01
Mean Difference = Difference in Satisfaction Levels
* Difference statistically significant at the .05 level, ** significant at the .01 level, *** significant at the .001 level
6/13/2012
OIR
Scale is 1 to 7, 7 = Very Important/Very Satisfied. SD = Standard Deviation
10. Child care facilities are available on campus.
11. Security staff respond quickly in emergencies.
12. My academic advisor helps me set goals to work
toward.
8. Classes are scheduled at times that are convenient
for me.
9. Internships or practical experiences are provided in
my degree/certificate program.
5
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
Detail
Report
6.51
4.93 /
2.02 1.58 6.10
4.93 /
1.71 1.17 0.00
6.37
5.59 /
1.54 0.78 6.16
5.64 /
1.35 0.52 -0.05
6.66
5.22 /
1.82 1.44 6.37
5.40 /
1.55 0.97 -0.18
**
6.41
4.84 /
1.85 1.57 6.11
5.12 /
1.55 0.99 -0.28
***
5.64
5.42 /
1.52 0.22 4.77
4.62 /
1.39 0.15 0.80
***
6.66
5.67 /
1.49 0.99 6.43
5.59 /
1.35 0.84 0.08
4.87 /
4.78 /
13. Financial aid awards are announced to students in
time to be helpful in college planning.
14. Library resources and services are adequate.
15. I am able to register for classes I need with few
conflicts.
19. This campus provides effective support services
16. The college shows concern for students as
individuals.
17. Personnel in the Veterans' Services program are
helpful.
18. The quality of instruction I receive in most of my
classes is excellent.
5.78 1.81 0.91 5.17 1.40 0.39
0.09
6.52
4.67 /
2.14 1.85 6.12
5.06 /
1.70 1.06 -0.39
***
6.29
5.08 /
1.89 1.21 6.02
5.41 /
1.51 0.61 -0.33
***
6.33
5.12 /
1.74 1.21 5.98
5.30 /
1.41 0.68 -0.18
**
6.45
5.28 /
1.71 1.17 6.15
5.24 /
1.52 0.91 0.04
6.48
4.86 /
2.00 1.62 6.14
5.14 /
1.64 1.00 -0.28
***
6.47
5.05 /
1.94 1.42 6.13
5.05 /
1.71 1.08 0.00
6/13/2012
OIR
25. My academic advisor is concerned about my
success as an individual.
22. People on this campus respect and are supportive
of each other.
23. Faculty are understanding of students' unique life
circumstances.
24. Parking lots are well-lighted and secure.
for displaced homemakers.
20. Financial aid counselors are helpful.
21. There are a sufficient number of study areas on
campus.
6
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
Detail
Report
6.30
5.77 /
1.44 0.53 5.98
5.57 /
1.38 0.41 0.20
***
6.36
5.23 /
1.66 1.13 6.08
5.46 /
1.34 0.62 -0.23
***
6.38
5.27 /
1.76 1.11 6.16
5.52 /
1.43 0.64 -0.25
***
6.54
5.41 /
1.71 1.13 6.26
5.39 /
1.49 0.87 0.02
6.37
4.96 /
1.91 1.41 5.91
4.96 /
1.48 0.95 0.00
6.63
5.55 /
1.50 1.08 6.32
5.59 /
1.35 0.73 -0.04
6.65
5.43 /
1.85 1.22 6.31
5.36 /
1.65 0.95 0.07
31. The campus is safe and secure for all students.
32. My academic advisor is knowledgeable about my
program requirements.
29. Faculty are fair and unbiased in their treatment of
individual students.
30. The career services office provides students with
the help they need to get a job.
26. Library staff are helpful and approachable.
27. The campus staff are caring and helpful.
28. It is an enjoyable experience to be a student on
this campus.
6.27
5.03 /
1.82 1.24 5.80
5.14 /
1.44 0.66 -0.11
6.52
5.59 /
1.71 0.93 6.20
5.56 /
1.46 0.64 0.03
6.56
5.24 /
1.81 1.32 6.18
5.44 /
1.44 0.74 -0.20
***
6.48
5.40 /
1.66 1.08 6.17
5.59 /
1.36 0.58 -0.19
***
6.33
5.18 /
1.69 1.15 6.08
5.23 /
1.46 0.85 -0.05
6.03
5.05 /
1.87 0.98 5.72
5.25 /
1.47 0.47 -0.20
**
6/13/2012
OIR
38. The student center is a comfortable place for
students to spend their leisure time.
34. Computer labs are adequate and accessible.
35. Policies and procedures regarding registration and
course selection are clear and well-publicized.
36. Students are made to feel welcome on this
campus.
33. Admissions counselors accurately portray the
campus in their recruiting practices.
37. Faculty take into consideration student
differences as they teach a course.
7
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
Detail
Report
6.39
3.89 /
2.20 2.50 6.20
4.40 /
2.01 1.80 -0.51
***
6.53
5.16 /
1.86 1.37 6.18
5.13 /
1.66 1.05 0.03
6.55
5.19 /
1.78 1.36 6.18
5.40 /
1.44 0.78 -0.21
***
6.46
5.41 /
1.61 1.05 6.14
5.45 /
1.42 0.69 -0.04
6.49
5.63 /
1.63 0.86 6.13
5.47 /
1.46 0.66 0.16
**
5.97
5.26 /
1.65 0.71 5.56
5.00 /
1.53 0.56 0.26
***
6.37
5.42 /
1.65 0.95 6.06
5.64 /
1.36 0.42 -0.22
***
43. Class change (drop/add) policies are reasonable.
44. I generally know what's happening on campus.
45. This institution has a good reputation within the
community.
40. My academic advisor is knowledgeable about the
transfer requirements of other schools.
41. Admissions staff are knowledgeable.
42. The equipment in the lab facilities is kept up to
date.
39. The amount of student parking space on campus
is adequate.
6.58
5.47 /
1.68 1.11 6.21
5.29 /
1.49 0.92 0.18
**
6.45
5.21 /
1.70 1.24 6.07
5.20 /
1.49 0.87 0.01
6.47
5.15 /
1.83 1.32 6.06
5.19 /
1.54 0.87 -0.04
6.42
5.11 /
1.75 1.31 5.99
5.18 /
1.47 0.81 -0.07
6.34
5.41 /
1.70 0.93 6.04
5.47 /
1.45 0.57 -0.06
6.52
5.63 /
1.58 0.89 6.18
5.51 /
1.47 0.67 0.12
*
6/13/2012
OIR
49. Admissions counselors respond to prospective
students' unique needs and requests.
50. Tutoring services are readily available.
51. There are convenient ways of paying my school
bill.
47. There are adequate services to help me decide
upon a career.
48. Counseling staff care about students as
individuals.
y
46. Faculty provide timely feedback about student
progress in a course.
8
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
Detail
Report
6.53
4.99 /
1.84 1.54 6.23
5.25 /
1.49 0.98 -0.26
***
6.38
5.40 /
1.58 0.98 6.05
5.34 /
1.43 0.71 0.06
6.46
5.13 /
1.81 1.33 6.04
5.19 /
1.48 0.85 -0.06
6.40
5.11 /
1.77 1.29 6.03
5.29 /
1.39 0.74 -0.18
**
6.43
5.10 /
1.80 1.33 6.05
5.40 /
1.44 0.65 -0.30
***
6.47
5.16 /
1.77 1.31 6.04
5.30 /
1.47 0.74 -0.14
*
5.60 /
5.68 /
58. Nearly all of the faculty are knowledgeable in
56. The business office is open during hours which are
convenient for most students.
57. Administrators are approachable to students.
52. This school does whatever it can to help me reach
my educational goals.
53. The assessment and course placement procedures
are reasonable.
54. Faculty are interested in my academic problems.
55. Academic support services adequately meet the
needs of students.
6.60 1.58 1.00 6.34 1.33 0.66
-0.08
6.29
5.30 /
1.75 0.99 5.84
5.27 /
1.48 0.57 0.03
6.46
5.42 /
1.63 1.04 6.09
5.37 /
1.46 0.72 0.05
6.53
5.75 /
1.51 0.78 6.22
5.62 /
1.37 0.60 0.13
*
6.35
5.44 /
1.73 0.91 6.05
5.59 /
1.47 0.46 -0.15
*
6.48
4.38 /
2.20 2.10 6.06
5.09 /
1.65 0.97 -0.71
***
6.38
5.44 /
1.53 0.94 6.09
5.42 /
1.37 0.67 0.02
6/13/2012
OIR
64. Nearly all classes deal with practical experiences
and applications.
61. Faculty are usually available after class and
during office hours.
62. Bookstore staff are helpful.
63. I seldom get the "run-around" when seeking
information on this campus.
their fields.
59. New student orientation services help students
adjust to college.
60. Billing policies are reasonable.
9
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
Detail
Report
6.46
5.10 /
1.83 1.36 6.18
4.90 /
1.73 1.28 0.20
**
6.56
5.52 /
1.63 1.04 6.28
5.53 /
1.39 0.75 -0.01
6.36
4.58 /
2.07 1.78 5.94
4.90 /
1.63 1.04 -0.32
***
6.44
5.48 /
1.65 0.96 6.20
5.79 /
1.31 0.41 -0.31
***
6.57
5.60 /
1.58 0.97 6.32
5.62 /
1.41 0.70 -0.02
6.60
5.60 /
1.57 1.00 6.34
5.74 /
1.32 0.60 -0.14
**
5 10 /
70. I am able to experience intellectual growth here.
71 Campus item: I have visited the Call Center on
67. Channels for expressing student complaints are
readily available.
69. There is a good variety of courses provided on this
campus.
65. Students are notified early in the term if they are
doing poorly in a class.
66. Program requirements are clear and reasonable.
68. On the whole, the campus is well-maintained.
6.11
5.10 /
1.85 1.01
6.52
5.44 /
1.84 1.08
6.57
5.80 /
1.45 0.77
6.45
5.65 /
1.68 0.80
6.55
5.61 /
1.61 0.94
6.58
5.83 /
1.32 0.75
6/13/2012
OIR
76. Campus item: The amount of time spent studying
for my classes was adequate.
73. Campus item: My instructors have actively
engaged me in the learning process.
74. Campus item: I am satisfied with my high school
preparation to attend college.
75. Campus item: I am satisfied with the availability
of onsite campus classes.
71. Campus item: I have visited the Call Center on
City Park and was satisfied with the experience.
72. Campus item: I have taken an online class and am
satisfied with the support I received.
10
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
Detail
Report
6.42
5.38 /
1.76 1.04
6.66
5.85 /
1.42 0.81
6.57
5.40 /
1.79 1.17
6.53
5.85 /
1.46 0.68
5.62 /
1.54
5.62 /
1.37
0.00
5.61 /
1.58
5.52 /
1.43
0.09
5 64 /
5 58 /
82. Institution's commitment to evening students?
83 Instit tion's commitment to olde et ning
79. Campus item: I am satisfied the information
provided to me about careers in my chosen field.
80. Campus item: I am satisfied with my progress
through developmental classes.
81. Institution's commitment to part-time students?
77. Campus item: I am satisfied with the tutoring
services provided.
78. Campus item: I am satisfied with my progress
toward my educational goals.
5.64 /
1.58
5.58 /
1.40
0.06
5.62 /
1.55
5.40 /
1.39
0.22
***
5.41 /
1.69
5.40 /
1.46
0.01
5.78 /
1.51
5.53 /
1.41
0.25
***
6.40
6.32
6.25
5.99
6.06
5.85
6/13/2012
OIR
83
. Institution's commitment to older, returning
learners?
84. Institution's commitment to under-represented
populations?
88. Financial aid as factor in decision to enroll.
89. Academic reputation as factor in decision to
enroll.
85. Institution's commitment to commuters?
86. Institution's commitment to students with
disabilities?
87. Cost as factor in decision to enroll.
11
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
Detail
Report
5.35
5.19
3.31
3.58
5.01
4.92
5.85
5.47
5.31
5.23
5.61
5.39
94. Campus appearance as factor in decision to enroll.
95. Personalized attention prior to enrollment as
factor in decision to enroll.
91. Opportunity to play sports as factor in decision to
enroll.
92. Recommendations from family/friends as factor in
decision to enroll.
93. Geographic setting as factor in decision to enroll.
90. Size of institution as factor in decision to enroll.
Mean Difference = Difference in Satisfaction Levels
* Difference statistically significant at the .05 level, ** significant at the .01 level, *** significant at the .001 level
6/13/2012
OIR
Scale is 1 to 7, 7 = Very Important/Very Satisfied. SD = Standard Deviation
12
Import
Satis/
SD Gap
Import
Satis/
SD Gap
15. I am able to register for classes I need with few
conflicts.
6.66
5.22 /
1.82 1.44 6.37
5.40 /
1.55 0.97 -0.18
**
18. The quality of instruction I receive in most of my
classes is excellent.
6.66
5.67 /
1.49 0.99 6.43
5.59 /
1.35 0.84 0.08
78. Campus item: I am satisfied with my progress
toward my educational goals.
6.66
5.85 /
1.42 0.81
32. My academic advisor is knowledgeable about my
program requirements.
6.65
5.43 /
1.85 1.22 6.31
5.36 /
1.65 0.95 0.07
8. Classes are scheduled at times that are convenient
for me.
6.64
5.62 /
1.61 1.02 6.45
5.48 /
1.51 0.97 0.14
*
31. The campus is safe and secure for all students.
6.63
5.55 /
1.50 1.08 6.32
5.59 /
1.35 0.73 -0.04
58. Nearly all of the faculty are knowledgeable in
their fields.
6.60
5.60 /
1.58 1.00 6.34
5.68 /
1.33 0.66 -0.08
Items
ranked
by
Importance
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
70. I am able to experience intellectual growth here.
6.60
5.60 /
1.57 1.00 6.34
5.74 /
1.32 0.60 -0.14
**
46. Faculty provide timely feedback about student
progress in a course.
6.58
5.47 /
1.68 1.11 6.21
5.29 /
1.49 0.92 0.18
**
76. Campus item: The amount of time spent studying
for my classes was adequate.
6.58
5.83 /
1.32 0.75
6. My academic advisor is approachable.
6.57
5.30 /
1.94 1.27 6.24
5.40 /
1.63 0.84 -0.10
7. Adequate financial aid is available for most
students.
6.57
5.42 /
1.82 1.15 6.25
5.21 /
1.70 1.04 0.21
**
Scale is 1 to 7, 7 = Very Important/Very Satisfied. SD = Standard Deviation
Mean Difference = Difference in Satisfaction Levels
* Difference statistically significant at the .05 level, ** significant at the .01 level, *** significant at the .001 level
6/13/2012
OIR
13
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Items
ranked
by
Importance
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
69. There is a good variety of courses provided on this
campus.
6.57
5.60 /
1.58 0.97 6.32
5.62 /
1.41 0.70 -0.02
73. Campus item: My instructors have actively
engaged me in the learning process.
6.57
5.80 /
1.45 0.77
79. Campus item: I am satisfied the information
provided to me about careers in my chosen field.
6.57
5.40 /
1.79 1.17
35. Policies and procedures regarding registration and
course selection are clear and well-publicized.
6.56
5.24 /
1.81 1.32 6.18
5.44 /
1.44 0.74 -0.20
***
66. Program requirements are clear and reasonable.
6.56
5.52 /
1.63 1.04 6.28
5.53 /
1.39 0.75 -0.01
41. Admissions staff are knowledgeable.
6.55
5.19 /
1.78 1.36 6.18
5.40 /
1.44 0.78 -0.21
***
75. Campus item: I am satisfied with the availability
of onsite campus classes
6 55
5.61 /
1 61
0 94
of onsite campus classes
.
6
.55
1.61
0.94
29. Faculty are fair and unbiased in their treatment of
individual students.
6.54
5.41 /
1.71 1.13 6.26
5.39 /
1.49 0.87 0.02
40. My academic advisor is knowledgeable about the
transfer requirements of other schools.
6.53
5.16 /
1.86 1.37 6.18
5.13 /
1.66 1.05 0.03
52. This school does whatever it can to help me reach
my educational goals.
6.53
4.99 /
1.84 1.54 6.23
5.25 /
1.49 0.98 -0.26
***
61. Faculty are usually available after class and
during office hours.
6.53
5.75 /
1.51 0.78 6.22
5.62 /
1.37 0.60 0.13
*
80. Campus item: I am satisfied with my progress
through developmental classes.
6.53
5.85 /
1.46 0.68
6/13/2012
OIR
14
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Items
ranked
by
Importance
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
20. Financial aid counselors are helpful.
6.52
4.67 /
2.14 1.85 6.12
5.06 /
1.70 1.06 -0.39
***
34. Computer labs are adequate and accessible.
6.52
5.59 /
1.71 0.93 6.20
5.56 /
1.46 0.64 0.03
51. There are convenient ways of paying my school
bill.
6.52
5.63 /
1.58 0.89 6.18
5.51 /
1.47 0.67 0.12
*
72. Campus item: I have taken an online class and am
satisfied with the support I received.
6.52
5.44 /
1.84 1.08
13. Financial aid awards are announced to students in
time to be helpful in college planning.
6.51
4.93 /
2.02 1.58 6.10
4.93 /
1.71 1.17 0.00
5. The personnel involved in registration are helpful.
6.49
4.95 /
1.96 1.54 6.20
5.34 /
1.58 0.86 -0.39
***
12. My academic advisor helps me set goals to work
toward.
6.49
5.04 /
2.01 1.45 6.04
5.03 /
1.72 1.01 0.01
43. Class change (drop/add) policies are reasonable.
6.49
5.63 /
1.63 0.86 6.13
5.47 /
1.46 0.66 0.16
**
24. Parking lots are well-lighted and secure.
6.48
4.86 /
2.00 1.62 6.14
5.14 /
1.64 1.00 -0.28
***
36. Students are made to feel welcome on this
campus.
6.48
5.40 /
1.66 1.08 6.17
5.59 /
1.36 0.58 -0.19
***
63. I seldom get the "run-around" when seeking
information on this campus.
6.48
4.38 /
2.20 2.10 6.06
5.09 /
1.65 0.97 -0.71
***
25. My academic advisor is concerned about my
success as an individual.
6.47
5.05 /
1.94 1.42 6.13
5.05 /
1.71 1.08 0.00
48. Counseling staff care about students as
individuals.
6.47
5.15 /
1.83 1.32 6.06
5.19 /
1.54 0.87 -0.04
6/13/2012
OIR
15
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Items
ranked
by
Importance
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
57. Administrators are approachable to students.
6.47
5.16 /
1.77 1.31 6.04
5.30 /
1.47 0.74 -0.14
*
3. The quality of instruction in the
vocational/technical programs is excellent.
6.46
5.42 /
1.55 1.04 6.05
5.39 /
1.35 0.66 0.03
42. The equipment in the lab facilities is kept up to
date.
6.46
5.41 /
1.61 1.05 6.14
5.45 /
1.42 0.69 -0.04
54. Faculty are interested in my academic problems.
6.46
5.13 /
1.81 1.33 6.04
5.19 /
1.48 0.85 -0.06
60. Billing policies are reasonable.
6.46
5.42 /
1.63 1.04 6.09
5.37 /
1.46 0.72 0.05
65. Students are notified early in the term if they are
doing poorly in a class.
6.46
5.10 /
1.83 1.36 6.18
4.90 /
1.73 1.28 0.20
**
23. Faculty are understanding of students' unique life
5
.28 /
5.24 /
3
u y u d s d g o s ud s u qu
circumstances.
6.45
5
8 /
1.71 1.17 6.15
5
/
1.52 0.91 0.04
47. There are adequate services to help me decide
upon a career.
6.45
5.21 /
1.70 1.24 6.07
5.20 /
1.49 0.87 0.01
74. Campus item: I am satisfied with my high school
preparation to attend college.
6.45
5.65 /
1.68 0.80
68. On the whole, the campus is well-maintained.
6.44
5.48 /
1.65 0.96 6.20
5.79 /
1.31 0.41 -0.31
***
56. The business office is open during hours which are
convenient for most students.
6.43
5.10 /
1.80 1.33 6.05
5.40 /
1.44 0.65 -0.30
***
49. Admissions counselors respond to prospective
students' unique needs and requests.
6.42
5.11 /
1.75 1.31 5.99
5.18 /
1.47 0.81 -0.07
6/13/2012
OIR
16
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Items
ranked
by
Importance
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
77. Campus item: I am satisfied with the tutoring
services provided.
6.42
5.38 /
1.76 1.04
11. Security staff respond quickly in emergencies.
6.41
5.50 /
1.61 0.91 5.96
4.99 /
1.47 0.97 0.51
***
16. The college shows concern for students as
individuals.
6.41
4.84 /
1.85 1.57 6.11
5.12 /
1.55 0.99 -0.28
***
55. Academic support services adequately meet the
needs of students.
6.40
5.11 /
1.77 1.29 6.03
5.29 /
1.39 0.74 -0.18
**
87. Cost as factor in decision to enroll.
6.40
6.32
39. The amount of student parking space on campus
is adequate.
6.39
3.89 /
2.20 2.50 6.20
4.40 /
2.01 1.80 -0.51
***
28. It is an enjoyable experience to be a student on
this campus.
6.38
5.27 /
1.76 1.11 6.16
5.52 /
1.43 0.64
-0.25
***
p
53. The assessment and course placement procedures
are reasonable.
6.38
5.40 /
1.58 0.98 6.05
5.34 /
1.43 0.71 0.06
64. Nearly all classes deal with practical experiences
and applications.
6.38
5.44 /
1.53 0.94 6.09
5.42 /
1.37 0.67 0.02
14. Library resources and services are adequate.
6.37
5.59 /
1.54 0.78 6.16
5.64 /
1.35 0.52 -0.05
30. The career services office provides students with
the help they need to get a job.
6.37
4.96 /
1.91 1.41 5.91
4.96 /
1.48 0.95 0.00
45. This institution has a good reputation within the
community.
6.37
5.42 /
1.65 0.95 6.06
5.64 /
1.36 0.42 -0.22
***
27. The campus staff are caring and helpful.
6.36
5.23 /
1.66 1.13 6.08
5.46 /
1.34 0.62 -0.23
***
6/13/2012
OIR
17
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Items
ranked
by
Importance
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
67. Channels for expressing student complaints are
readily available.
6.36
4.58 /
2.07 1.78 5.94
4.90 /
1.63 1.04 -0.32
***
62. Bookstore staff are helpful.
6.35
5.44 /
1.73 0.91 6.05
5.59 /
1.47 0.46 -0.15
*
50. Tutoring services are readily available.
6.34
5.41 /
1.70 0.93 6.04
5.47 /
1.45 0.57 -0.06
22. People on this campus respect and are supportive
of each other.
6.33
5.12 /
1.74 1.21 5.98
5.30 /
1.41 0.68 -0.18
**
37. Faculty take into consideration student
differences as they teach a course.
6.33
5.18 /
1.69 1.15 6.08
5.23 /
1.46 0.85 -0.05
2. Faculty care about me as an individual.
6.32
5.27 /
1.71 1.05 5.98
5.37 /
1.42 0.61 -0.10
5.77 /
5.57 /
26. Library staff are helpful and approachable.
6.30
/
1.44 0.53 5.98
/
1.38 0.41 0.20
***
21. There are a sufficient number of study areas on
campus.
6.29
5.08 /
1.89 1.21 6.02
5.41 /
1.51 0.61 -0.33
***
59. New student orientation services help students
adjust to college.
6.29
5.30 /
1.75 0.99 5.84
5.27 /
1.48 0.57 0.03
9. Internships or practical experiences are provided in
my degree/certificate program.
6.27
5.26 /
1.70 1.01 5.92
4.98 /
1.58 0.94 0.28
***
33. Admissions counselors accurately portray the
campus in their recruiting practices.
6.27
5.03 /
1.82 1.24 5.80
5.14 /
1.44 0.66 -0.11
88. Financial aid as factor in decision to enroll.
6.25
5.99
6/13/2012
OIR
18
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Items
ranked
by
Importance
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
4. Security staff are helpful.
6.13
5.36 /
1.73 0.77 5.61
5.01 /
1.57 0.60 0.35
***
71. Campus item: I have visited the Call Center on
City Park and was satisfied with the experience.
6.11
5.10 /
1.85 1.01
89. Academic reputation as factor in decision to
enroll.
6.06
5.85
38. The student center is a comfortable place for
students to spend their leisure time.
6.03
5.05 /
1.87 0.98 5.72
5.25 /
1.47 0.47 -0.20
**
44. I generally know what's happening on campus.
5.97
5.26 /
1.65 0.71 5.56
5.00 /
1.53 0.56 0.26
***
93. Geographic setting as factor in decision to enroll.
5.85
5.47
5.16 /
5.31 /
1. Most students feel a sense of belonging here.
5.80
/
1.61 0.64 5.51
/
1.39 0.20 -0.15
**
19. This campus provides effective support services
for displaced homemakers.
5.78
4.87 /
1.81 0.91 5.17
4.78 /
1.40 0.39 0.09
17. Personnel in the Veterans' Services program are
helpful.
5.64
5.42 /
1.52 0.22 4.77
4.62 /
1.39 0.15 0.80
***
95. Personalized attention prior to enrollment as
factor in decision to enroll.
5.61
5.39
90. Size of institution as factor in decision to enroll.
5.35
5.19
94. Campus appearance as factor in decision to enroll.
5.31
5.23
6/13/2012
OIR
19
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Items
ranked
by
Importance
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
10. Child care facilities are available on campus.
5.14
4.41 /
2.07 0.73 4.56
4.46 /
1.65 0.10 -0.05
92. Recommendations from family/friends as factor in
decision to enroll.
5.01 4.92
91. Opportunity to play sports as factor in decision to
enroll.
3.31 3.58
81. Institution's commitment to part-time students?
5.62 /
1.54
5.62 /
1.37
0.00
82. Institution's commitment to evening students?
5.61 /
1.58
5.52 /
1.43
0.09
83. Institution's commitment to older, returning
learners?
5.64 /
1.58
5.58 /
1.40
0.06
84. Institution's commitment to under-represented
populations?
5.62 /
1 55
5.40 /
1 39
0 22
***
populations?
1.55
1.39
0.22
***
85. Institution's commitment to commuters?
5.41 /
1.69
5.40 /
1.46
0.01
86. Institution's commitment to students with
disabilities?
5.78 /
1.51
5.53 /
1.41
0.25
***
Mean Difference = Difference in Satisfaction Levels
* Difference statistically significant at the .05 level, ** significant at the .01 level, *** significant at the .001 level
6/13/2012
OIR
Scale is 1 to 7, 7 = Very Important/Very Satisfied. SD = Standard Deviation
20
Import
Satis/
SD Gap
Import
Satis/
SD Gap
78. Campus item: I am satisfied with my progress
toward my educational goals.
6.66
5.85 /
1.42 0.81
80. Campus item: I am satisfied with my progress
through developmental classes.
6.53
5.85 /
1.46 0.68
76. Campus item: The amount of time spent studying
for my classes was adequate.
6.58
5.83 /
1.32 0.75
73. Campus item: My instructors have actively
engaged me in the learning process.
6.57
5.80 /
1.45 0.77
86. Institution's commitment to students with
disabilities?
5.78 /
1.51
5.53 /
1.41
0.25
***
26. Library staff are helpful and approachable.
6.30
5.77 /
1.44 0.53 5.98
5.57 /
1.38 0.41 0.20
***
61. Faculty are usually available after class and
during office hours.
6.53
5.75 /
1.51 0.78 6.22
5.62 /
1.37 0.60 0.13
*
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Items
ranked
by
Satisfaction
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
18. The quality of instruction I receive in most of my
classes is excellent.
6.66
5.67 /
1.49 0.99 6.43
5.59 /
1.35 0.84 0.08
74. Campus item: I am satisfied with my high school
preparation to attend college.
6.45
5.65 /
1.68 0.80
83. Institution's commitment to older, returning
learners?
5.64 /
1.58
5.58 /
1.40
0.06
51. There are convenient ways of paying my school
bill.
6.52
5.63 /
1.58 0.89 6.18
5.51 /
1.47 0.67 0.12
*
43. Class change (drop/add) policies are reasonable.
6.49
5.63 /
1.63 0.86 6.13
5.47 /
1.46 0.66 0.16
**
Scale is 1 to 7, 7 = Very Important/Very Satisfied. SD = Standard Deviation
Mean Difference = Difference in Satisfaction Levels
* Difference statistically significant at the .05 level, ** significant at the .01 level, *** significant at the .001 level
6/13/2012
OIR
21
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Items
ranked
by
Satisfaction
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
8. Classes are scheduled at times that are convenient
for me.
6.64
5.62 /
1.61 1.02 6.45
5.48 /
1.51 0.97 0.14
*
81. Institution's commitment to part-time students?
5.62 /
1.54
5.62 /
1.37
0.00
84. Institution's commitment to under-represented
populations?
5.62 /
1.55
5.40 /
1.39
0.22
***
75. Campus item: I am satisfied with the availability
of onsite campus classes.
6.55
5.61 /
1.61 0.94
82. Institution's commitment to evening students?
5.61 /
1.58
5.52 /
1.43
0.09
58. Nearly all of the faculty are knowledgeable in
their fields.
6.60
5.60 /
1.58 1.00 6.34
5.68 /
1.33 0.66 -0.08
70 I am able to experience intellectual growth here
6 60
5.60 /
1 57
1 00
6 34
5.74 /
1 32
0 60
-0 14
**
70
. I am able to experience intellectual growth here.
6
.60
1.57
1.00
6.34
1.32
0.60
-0.14
**
69. There is a good variety of courses provided on this
campus.
6.57
5.60 /
1.58 0.97 6.32
5.62 /
1.41 0.70 -0.02
34. Computer labs are adequate and accessible.
6.52
5.59 /
1.71 0.93 6.20
5.56 /
1.46 0.64 0.03
14. Library resources and services are adequate.
6.37
5.59 /
1.54 0.78 6.16
5.64 /
1.35 0.52 -0.05
31. The campus is safe and secure for all students.
6.63
5.55 /
1.50 1.08 6.32
5.59 /
1.35 0.73 -0.04
66. Program requirements are clear and reasonable.
6.56
5.52 /
1.63 1.04 6.28
5.53 /
1.39 0.75 -0.01
11. Security staff respond quickly in emergencies.
6.41
5.50 /
1.61 0.91 5.96
4.99 /
1.47 0.97 0.51
***
6/13/2012
OIR
22
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Items
ranked
by
Satisfaction
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
68. On the whole, the campus is well-maintained.
6.44
5.48 /
1.65 0.96 6.20
5.79 /
1.31 0.41 -0.31
***
46. Faculty provide timely feedback about student
progress in a course.
6.58
5.47 /
1.68 1.11 6.21
5.29 /
1.49 0.92 0.18
**
72. Campus item: I have taken an online class and am
satisfied with the support I received.
6.52
5.44 /
1.84 1.08
62. Bookstore staff are helpful.
6.35
5.44 /
1.73 0.91 6.05
5.59 /
1.47 0.46 -0.15
*
64. Nearly all classes deal with practical experiences
and applications.
6.38
5.44 /
1.53 0.94 6.09
5.42 /
1.37 0.67 0.02
32. My academic advisor is knowledgeable about my
program requirements.
6.65
5.43 /
1.85 1.22 6.31
5.36 /
1.65 0.95 0.07
7. Adequate financial aid is available for most
students.
6.57
5.42 /
1.82 1.15 6.25
5.21 /
1.70 1.04 0.21
**
45. This institution has a good reputation within the
community.
6.37
5.42 /
1.65 0.95 6.06
5.64 /
1.36 0.42 -0.22
***
60. Billing policies are reasonable.
6.46
5.42 /
1.63 1.04 6.09
5.37 /
1.46 0.72 0.05
3. The quality of instruction in the
vocational/technical programs is excellent.
6.46
5.42 /
1.55 1.04 6.05
5.39 /
1.35 0.66 0.03
17. Personnel in the Veterans' Services program are
helpful.
5.64
5.42 /
1.52 0.22 4.77
4.62 /
1.39 0.15 0.80
***
29. Faculty are fair and unbiased in their treatment of
individual students.
6.54
5.41 /
1.71 1.13 6.26
5.39 /
1.49 0.87 0.02
50. Tutoring services are readily available.
6.34
5.41 /
1.70 0.93 6.04
5.47 /
1.45 0.57 -0.06
85. Institution's commitment to commuters?
5.41 /
1.69
5.40 /
1.46
0.01
6/13/2012
OIR
23
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Items
ranked
by
Satisfaction
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
42. The equipment in the lab facilities is kept up to
date.
6.46
5.41 /
1.61 1.05 6.14
5.45 /
1.42 0.69 -0.04
79. Campus item: I am satisfied the information
provided to me about careers in my chosen field.
6.57
5.40 /
1.79 1.17
36. Students are made to feel welcome on this
campus.
6.48
5.40 /
1.66 1.08 6.17
5.59 /
1.36 0.58 -0.19
***
53. The assessment and course placement procedures
are reasonable.
6.38
5.40 /
1.58 0.98 6.05
5.34 /
1.43 0.71 0.06
77. Campus item: I am satisfied with the tutoring
services provided.
6.42
5.38 /
1.76 1.04
4. Security staff are helpful.
6.13
5.36 /
1.73 0.77 5.61
5.01 /
1.57 0.60 0.35
***
5
.30 /
5.40 /
6. My academic advisor is approachable.
6.57
5 30 /
1.94 1.27 6.24
5
0 /
1.63 0.84 -0.10
59. New student orientation services help students
adjust to college.
6.29
5.30 /
1.75 0.99 5.84
5.27 /
1.48 0.57 0.03
23. Faculty are understanding of students' unique life
circumstances.
6.45
5.28 /
1.71 1.17 6.15
5.24 /
1.52 0.91 0.04
28. It is an enjoyable experience to be a student on
this campus.
6.38
5.27 /
1.76 1.11 6.16
5.52 /
1.43 0.64 -0.25
***
2. Faculty care about me as an individual.
6.32
5.27 /
1.71 1.05 5.98
5.37 /
1.42 0.61 -0.10
9. Internships or practical experiences are provided in
my degree/certificate program.
6.27
5.26 /
1.70 1.01 5.92
4.98 /
1.58 0.94 0.28
***
6/13/2012
OIR
24
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Items
ranked
by
Satisfaction
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
44. I generally know what's happening on campus.
5.97
5.26 /
1.65 0.71 5.56
5.00 /
1.53 0.56 0.26
***
35. Policies and procedures regarding registration and
course selection are clear and well-publicized.
6.56
5.24 /
1.81 1.32 6.18
5.44 /
1.44 0.74 -0.20
***
27. The campus staff are caring and helpful.
6.36
5.23 /
1.66 1.13 6.08
5.46 /
1.34 0.62 -0.23
***
15. I am able to register for classes I need with few
conflicts.
6.66
5.22 /
1.82 1.44 6.37
5.40 /
1.55 0.97 -0.18
**
47. There are adequate services to help me decide
upon a career.
6.45
5.21 /
1.70 1.24 6.07
5.20 /
1.49 0.87 0.01
41. Admissions staff are knowledgeable.
6.55
5.19 /
1.78 1.36 6.18
5.40 /
1.44 0.78 -0.21
***
37. Faculty take into consideration student
differences as they teach a course
6 33
5.18 /
1 69
1 15
6 08
5.23 /
1 46
0 85
-0 05
differences as they teach a course
.
6
.
33
1.69
1.15
6.08
1.46
0.85
-0.05
40. My academic advisor is knowledgeable about the
transfer requirements of other schools.
6.53
5.16 /
1.86 1.37 6.18
5.13 /
1.66 1.05 0.03
57. Administrators are approachable to students.
6.47
5.16 /
1.77 1.31 6.04
5.30 /
1.47 0.74 -0.14
*
1. Most students feel a sense of belonging here.
5.80
5.16 /
1.61 0.64 5.51
5.31 /
1.39 0.20 -0.15
**
48. Counseling staff care about students as
individuals.
6.47
5.15 /
1.83 1.32 6.06
5.19 /
1.54 0.87 -0.04
54. Faculty are interested in my academic problems.
6.46
5.13 /
1.81 1.33 6.04
5.19 /
1.48 0.85 -0.06
22. People on this campus respect and are supportive
of each other.
6.33
5.12 /
1.74 1.21 5.98
5.30 /
1.41 0.68 -0.18
**
6/13/2012
OIR
25
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Items
ranked
by
Satisfaction
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
55. Academic support services adequately meet the
needs of students.
6.40
5.11 /
1.77 1.29 6.03
5.29 /
1.39 0.74 -0.18
**
49. Admissions counselors respond to prospective
students' unique needs and requests.
6.42
5.11 /
1.75 1.31 5.99
5.18 /
1.47 0.81 -0.07
71. Campus item: I have visited the Call Center on
City Park and was satisfied with the experience.
6.11
5.10 /
1.85 1.01
65. Students are notified early in the term if they are
doing poorly in a class.
6.46
5.10 /
1.83 1.36 6.18
4.90 /
1.73 1.28 0.20
**
56. The business office is open during hours which are
convenient for most students.
6.43
5.10 /
1.80 1.33 6.05
5.40 /
1.44 0.65 -0.30
***
21. There are a sufficient number of study areas on
campus.
6.29
5.08 /
1.89 1.21 6.02
5.41 /
1.51 0.61 -0.33
***
25. My academic advisor is concerned about my
5.05 /
5.05 /
y
y
success as an individual.
6.47
/
1.94 1.42 6.13
/
1.71 1.08 0.00
38. The student center is a comfortable place for
students to spend their leisure time.
6.03
5.05 /
1.87 0.98 5.72
5.25 /
1.47 0.47 -0.20
**
12. My academic advisor helps me set goals to work
toward.
6.49
5.04 /
2.01 1.45 6.04
5.03 /
1.72 1.01 0.01
33. Admissions counselors accurately portray the
campus in their recruiting practices.
6.27
5.03 /
1.82 1.24 5.80
5.14 /
1.44 0.66 -0.11
52. This school does whatever it can to help me reach
my educational goals.
6.53
4.99 /
1.84 1.54 6.23
5.25 /
1.49 0.98 -0.26
***
30. The career services office provides students with
the help they need to get a job.
6.37
4.96 /
1.91 1.41 5.91
4.96 /
1.48 0.95 0.00
6/13/2012
OIR
26
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Items
ranked
by
Satisfaction
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
5. The personnel involved in registration are helpful.
6.49
4.95 /
1.96 1.54 6.20
5.34 /
1.58 0.86 -0.39
***
13. Financial aid awards are announced to students in
time to be helpful in college planning.
6.51
4.93 /
2.02 1.58 6.10
4.93 /
1.71 1.17 0.00
19. This campus provides effective support services
for displaced homemakers.
5.78
4.87 /
1.81 0.91 5.17
4.78 /
1.40 0.39 0.09
24. Parking lots are well-lighted and secure.
6.48
4.86 /
2.00 1.62 6.14
5.14 /
1.64 1.00 -0.28
***
16. The college shows concern for students as
individuals.
6.41
4.84 /
1.85 1.57 6.11
5.12 /
1.55 0.99 -0.28
***
20. Financial aid counselors are helpful.
6.52
4.67 /
2.14 1.85 6.12
5.06 /
1.70 1.06 -0.39
***
67. Channels for expressing student complaints are
4.58 /
4.90 /
p
g p
readily available.
6.36
/
2.07 1.78 5.94
/
1.63 1.04 -0.32
***
10. Child care facilities are available on campus.
5.14
4.41 /
2.07 0.73 4.56
4.46 /
1.65 0.10 -0.05
63. I seldom get the "run-around" when seeking
information on this campus.
6.48
4.38 /
2.20 2.10 6.06
5.09 /
1.65 0.97 -0.71
***
39. The amount of student parking space on campus
is adequate.
6.39
3.89 /
2.20 2.50 6.20
4.40 /
2.01 1.80 -0.51
***
87. Cost as factor in decision to enroll.
6.40
6.32
88. Financial aid as factor in decision to enroll.
6.25
5.99
6/13/2012
OIR
27
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Items
ranked
by
Satisfaction
Delgado
Community
College National
Community
Colleges Mean
Difference
Significance
Level
89. Academic reputation as factor in decision to
enroll.
6.06 5.85
93. Geographic setting as factor in decision to enroll.
5.85 5.47
95. Personalized attention prior to enrollment as
factor in decision to enroll.
5.61 5.39
90. Size of institution as factor in decision to enroll.
5.35 5.19
94. Campus appearance as factor in decision to enroll.
5.31 5.23
92. Recommendations from family/friends as factor in
decision to enroll.
5.01 4.92
91. Opportunity to play sports as factor in decision to
enroll
3 31
3 58
enroll.
3
.
31
3.58
Mean Difference = Difference in Satisfaction Levels
* Difference statistically significant at the .05 level, ** significant at the .01 level, *** significant at the .001 level
6/13/2012
OIR
Scale is 1 to 7, 7 = Very Important/Very Satisfied. SD = Standard Deviation
28
Import
Satis/
SD Gap
Import
Satis/
SD Gap
5.80
5.16 /
1.61 0.64 5.35
5.20 /
1.51 0.15 -0.04
6.32
5.27 /
1.71 1.05 5.88
5.20 /
1.57 0.68 0.07
6.46
5.42 /
1.55 1.04 6.03
5.33 /
1.43 0.70 0.09
6.13
5.36 /
1.73 0.77 5.81
5.05 /
1.67 0.76 0.31
6.49
4.95 /
1.96 1.54 6.21
4.82 /
1.85 1.39 0.13
6.57
5.30 /
1.94 1.27 6.19
5.22 /
1.74 0.97 0.08
6.57
5.42 /
1.82 1.15 6.13
5.00 /
1.81 1.13 0.42
5.62 /
5.43 /
1. Most students feel a sense of belonging here.
2. Faculty care about me as an individual.
3. The quality of instruction in the
vocational/technical programs is excellent.
4. Security staff are helpful.
5. The personnel involved in registration are helpful.
6. My academic advisor is approachable.
Noel-Levitz Student Satisfaction Inventory
Two
Year
Comparison
for
Delgado
Community
College
‐‐
Spring
2012
/
Spring
2009
Spring
2012 Spring
2009 Mean
Difference
7. Adequate financial aid is available for most
students.
8. Classes are scheduled at times that are convenient
6.64
/
1.61 1.02 6.39
/
1.63 0.96 0.19
6.27
5.26 /
1.70 1.01 5.94
5.00 /
1.62 0.94 0.26
5.14
4.41 /
2.07 0.73 4.53
3.89 /
1.85 0.64 0.52
6.41
5.50 /
1.61 0.91 6.02
4.98 /
1.55 1.04 0.52
6.49
5.04 /
2.01 1.45 6.03
4.87 /
1.82 1.16 0.17
6.51
4.93 /
2.02 1.58 6.06
4.61 /
1.91 1.45 0.32
Mean Difference = Difference in Satisfaction Levels
6/13/2012
OIR
13. Financial aid awards are announced to students in
time to be helpful in college planning.
Scale is 1 to 7, 7 = Very Important/Very Satisfied. SD = Standard Deviation
11. Security staff respond quickly in emergencies.
12. My academic advisor helps me set goals to work
toward.
8. Classes are scheduled at times that are convenient
for me.
9. Internships or practical experiences are provided in
my degree/certificate program.
10. Child care facilities are available on campus.
29
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Two
Year
Comparison
for
Delgado
Community
College
‐‐
Spring
2012
/
Spring
2009
Spring
2012 Spring
2009 Mean
Difference
6.37
5.59 /
1.54 0.78 6.01
5.08 /
1.68 0.93 0.51
6.66
5.22 /
1.82 1.44 6.30
5.15 /
1.71 1.15 0.07
6.41
4.84 /
1.85 1.57 6.09
4.85 /
1.69 1.24 -0.01
5.64
5.42 /
1.52 0.22 4.74
4.58 /
1.56 0.16 0.84
6.66
5.67 /
1.49 0.99 6.36
5.47 /
1.43 0.89 0.20
5.78
4.87 /
1.81 0.91 5.08
4.56 /
1.53 0.52 0.31
6.52
4.67 /
2.14 1.85 6.02
4.58 /
1.91 1.44 0.09
19. This campus provides effective support services
for displaced homemakers.
20. Financial aid counselors are helpful.
14. Library resources and services are adequate.
15. I am able to register for classes I need with few
conflicts.
16. The college shows concern for students as
individuals.
17. Personnel in the Veterans' Services program are
helpful.
18. The quality of instruction I receive in most of my
classes is excellent.
6.29
5.08 /
1.89 1.21 5.92
4.92 /
1.79 1.00 0.16
6.33
5.12 /
1.74 1.21 5.87
5.08 /
1.55 0.79 0.04
6.45
5.28 /
1.71 1.17 6.09
5.04 /
1.64 1.05 0.24
6.48
4.86 /
2.00 1.62 6.18
4.48 /
1.95 1.70 0.38
6.47
5.05 /
1.94 1.42 6.10
4.86 /
1.80 1.24 0.19
6.30
5.77 /
1.44 0.53 5.75
5.12 /
1.64 0.63 0.65
6/13/2012
OIR
24. Parking lots are well-lighted and secure.
25. My academic advisor is concerned about my
success as an individual.
26. Library staff are helpful and approachable.
21. There are a sufficient number of study areas on
campus.
22. People on this campus respect and are supportive
of each other.
23. Faculty are understanding of students' unique life
circumstances.
30
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Two
Year
Comparison
for
Delgado
Community
College
‐‐
Spring
2012
/
Spring
2009
Spring
2012 Spring
2009 Mean
Difference
6.36
5.23 /
1.66 1.13 6.03
5.06 /
1.57 0.97 0.17
6.38
5.27 /
1.76 1.11 6.00
5.25 /
1.59 0.75 0.02
6.54
5.41 /
1.71 1.13 6.15
5.18 /
1.61 0.97 0.23
6.37
4.96 /
1.91 1.41 5.75
4.72 /
1.56 1.03 0.24
6.63
5.55 /
1.50 1.08 6.25
5.22 /
1.53 1.03 0.33
6.65
5.43 /
1.85 1.22 6.23
5.19 /
1.71 1.04 0.24
6.27
5.03 /
1.82 1.24 5.69
4.90 /
1.60 0.79 0.13
5 59 /
5 37 /
30. The career services office provides students with
the help they need to get a job.
31. The campus is safe and secure for all students.
32. My academic advisor is knowledgeable about my
program requirements.
33. Admissions counselors accurately portray the
campus in their recruiting practices.
27. The campus staff are caring and helpful.
28. It is an enjoyable experience to be a student on
this campus.
29. Faculty are fair and unbiased in their treatment of
individual students.
6.52
5.59 /
1.71 0.93 6.11
5.37 /
1.58 0.74 0.22
6.56
5.24 /
1.81 1.32 6.11
5.23 /
1.63 0.88 0.01
6.48
5.40 /
1.66 1.08 6.11
5.31 /
1.55 0.80 0.09
6.33
5.18 /
1.69 1.15 6.00
5.14 /
1.57 0.86 0.04
6.03
5.05 /
1.87 0.98 5.78
5.10 /
1.66 0.68 -0.05
6.39
3.89 /
2.20 2.50 6.21
3.69 /
2.13 2.52 0.20
6/13/2012
OIR
36. Students are made to feel welcome on this
campus.
37. Faculty take into consideration student
differences as they teach a course.
38. The student center is a comfortable place for
students to spend their leisure time.
39. The amount of student parking space on campus
is adequate.
34. Computer labs are adequate and accessible.
35. Policies and procedures regarding registration and
course selection are clear and well-publicized.
31
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Two
Year
Comparison
for
Delgado
Community
College
‐‐
Spring
2012
/
Spring
2009
Spring
2012 Spring
2009 Mean
Difference
6.53
5.16 /
1.86 1.37 6.16
5.00 /
1.71 1.16 0.16
6.55
5.19 /
1.78 1.36 6.16
4.95 /
1.75 1.21 0.24
6.46
5.41 /
1.61 1.05 6.04
5.23 /
1.57 0.81 0.18
6.49
5.63 /
1.63 0.86 6.13
5.40 /
1.51 0.73 0.23
5.97
5.26 /
1.65 0.71 5.63
4.98 /
1.59 0.65 0.28
6.37
5.42 /
1.65 0.95 5.97
5.30 /
1.57 0.67 0.12
6.58
5.47 /
1.68 1.11 6.11
5.34 /
1.52 0.77 0.13
42. The equipment in the lab facilities is kept up to
date.
43. Class change (drop/add) policies are reasonable.
44. I generally know what's happening on campus.
45. This institution has a good reputation within the
community.
46. Faculty provide timely feedback about student
progress in a course.
40. My academic advisor is knowledgeable about the
transfer requirements of other schools.
41. Admissions staff are knowledgeable.
6.45
5.21 /
1.70 1.24 6.04
5.08 /
1.61 0.96 0.13
6.47
5.15 /
1.83 1.32 6.03
4.99 /
1.66 1.04 0.16
6.42
5.11 /
1.75 1.31 6.02
4.93 /
1.65 1.09 0.18
6.34
5.41 /
1.70 0.93 5.96
5.24 /
1.55 0.72 0.17
6.52
5.63 /
1.58 0.89 6.12
5.34 /
1.63 0.78 0.29
6.53
4.99 /
1.84 1.54 6.13
5.05 /
1.63 1.08 -0.06
6/13/2012
OIR
48. Counseling staff care about students as
individuals.
49. Admissions counselors respond to prospective
students' unique needs and requests.
50. Tutoring services are readily available.
51. There are convenient ways of paying my school
bill.
52. This school does whatever it can to help me reach
my educational goals.
p
g
47. There are adequate services to help me decide
upon a career.
32
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Two
Year
Comparison
for
Delgado
Community
College
‐‐
Spring
2012
/
Spring
2009
Spring
2012 Spring
2009 Mean
Difference
6.38
5.40 /
1.58 0.98 5.99
5.13 /
1.52 0.86 0.27
6.46
5.13 /
1.81 1.33 5.98
4.99 /
1.60 0.99 0.14
6.40
5.11 /
1.77 1.29 5.98
5.07 /
1.53 0.91 0.04
6.43
5.10 /
1.80 1.33 6.00
5.07 /
1.64 0.93 0.03
6.47
5.16 /
1.77 1.31 6.03
5.11 /
1.63 0.92 0.05
6.60
5.60 /
1.58 1.00 6.20
5.41 /
1.53 0.79 0.19
6.29
5.30 /
1.75 0.99 5.82
5.15 /
1.56 0.67 0.15
54. Faculty are interested in my academic problems.
55. Academic support services adequately meet the
needs of students.
56. The business office is open during hours which are
convenient for most students.
57. Administrators are approachable to students.
58. Nearly all of the faculty are knowledgeable in
their fields.
59. New student orientation services help students
adjust to college.
53. The assessment and course placement procedures
are reasonable.
6.46
5.42 /
1.63 1.04 6.03
5.18 /
1.61 0.85 0.24
6.53
5.75 /
1.51 0.78 6.18
5.54 /
1.49 0.64 0.21
6.35
5.44 /
1.73 0.91 5.96
5.24 /
1.58 0.72 0.20
6.48
4.38 /
2.20 2.10 6.06
4.50 /
1.93 1.56 -0.12
6.38
5.44 /
1.53 0.94 5.98
5.20 /
1.50 0.78 0.24
6.46
5.10 /
1.83 1.36 6.14
4.94 /
1.75 1.20 0.16
6/13/2012
OIR
60. Billing policies are reasonable.
61. Faculty are usually available after class and
during office hours.
62. Bookstore staff are helpful.
63. I seldom get the "run-around" when seeking
information on this campus.
64. Nearly all classes deal with practical experiences
and applications.
65. Students are notified early in the term if they are
doing poorly in a class.
33
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Two
Year
Comparison
for
Delgado
Community
College
‐‐
Spring
2012
/
Spring
2009
Spring
2012 Spring
2009 Mean
Difference
6.56
5.52 /
1.63 1.04 6.20
5.35 /
1.55 0.85 0.17
6.36
4.58 /
2.07 1.78 5.91
4.71 /
1.76 1.20 -0.13
6.44
5.48 /
1.65 0.96 6.12
5.35 /
1.51 0.77 0.13
6.57
5.60 /
1.58 0.97 6.23
5.30 /
1.62 0.93 0.30
6.60
5.60 /
1.57 1.00 6.25
5.48 /
1.47 0.77 0.12
6.11
5.10 /
1.85 1.01 6.21
5.30 /
1.78 0.91 -0.20
6.52
5.44 /
1.84 1.08 5.65
5.02 /
1.68 0.63 0.42
72. Campus item: I have taken an online class and am
satisfied with the support I received.
66. Program requirements are clear and reasonable.
67. Channels for expressing student complaints are
readily available.
68. On the whole, the campus is well-maintained.
69. There is a good variety of courses provided on this
campus.
70. I am able to experience intellectual growth here.
71. Campus item: I have visited the Call Center on
City Park and was satisfied with the experience.
6.57
5.80 /
1.45 0.77 5.77
5.19 /
1.59 0.58 0.61
6.45
5.65 /
1.68 0.80 5.96
5.17 /
1.86 0.79 0.48
6.55
5.61 /
1.61 0.94 6.25
5.28 /
1.75 0.97 0.33
6.58
5.83 /
1.32 0.75 5.96
5.29 /
1.64 0.67 0.54
6.42
5.38 /
1.76 1.04 6.04
5.08 /
1.72 0.96 0.30
6.66
5.85 /
1.42 0.81 6.02
4.74 /
1.92 1.28 1.11
6/13/2012
OIR
78. Campus item: I am satisfied with my progress
toward my educational goals.
pp
73. Campus item: My instructors have actively
engaged me in the learning process.
74. Campus item: I am satisfied with my high school
preparation to attend college.
75. Campus item: I am satisfied with the availability
of onsite campus classes.
76. Campus item: The amount of time spent studying
for my classes was adequate.
77. Campus item: I am satisfied with the tutoring
services provided.
34
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Two
Year
Comparison
for
Delgado
Community
College
‐‐
Spring
2012
/
Spring
2009
Spring
2012 Spring
2009 Mean
Difference
6.57
5.40 /
1.79 1.17 6.02
4.99 /
1.77 1.03 0.41
6.53
5.85 /
1.46 0.68 5.69
4.56 /
2.00 1.13 1.29
5.62 /
1.54
5.50 /
1.50 0.12
5.61 /
1.58
5.43 /
1.54 0.18
5.64 /
1.58
5.42 /
1.55 0.22
5.62 /
1.55
5.25 /
1.52 0.37
5.41 /
1.69
5.28 /
1.59 0.13
84. Institution's commitment to under-represented
populations?
85. Institution's commitment to commuters?
79. Campus item: I am satisfied the information
provided to me about careers in my chosen field.
80. Campus item: I am satisfied with my progress
through developmental classes.
81. Institution's commitment to part-time students?
82. Institution's commitment to evening students?
83. Institution's commitment to older, returning
learners?
5.78 /
1.51
5.37 /
1.54 0.41
6.40 6.32
6.25 5.96
6.06 5.86
5.35 5.22
3.31 3.67
6/13/2012
OIR
90. Size of institution as factor in decision to enroll.
91. Opportunity to play sports as factor in decision to
enroll.
86. Institution's commitment to students with
disabilities?
87. Cost as factor in decision to enroll.
88. Financial aid as factor in decision to enroll.
89. Academic reputation as factor in decision to
enroll.
35
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Two
Year
Comparison
for
Delgado
Community
College
‐‐
Spring
2012
/
Spring
2009
Spring
2012 Spring
2009 Mean
Difference
5.01
4.83
5.85
5.39
5.31
5.32
5.61
5.49
Mean Difference = Difference in Satisfaction Levels
Scale is 1 to 7, 7 = Very Important/Very Satisfied. SD = Standard Deviation
92. Recommendations from family/friends as factor in
decision to enroll.
93. Geographic setting as factor in decision to enroll.
94. Campus appearance as factor in decision to enroll.
95. Personalized attention prior to enrollment as
factor in decision to enroll.
6/13/2012
OIR
36
Import
Satis/
SD Gap
Import
Satis/
SD Gap
8. Classes are scheduled at times that are
convenient for me.
6.64
5.62 /
1.61 1.02 6.45
5.48 /
1.51 0.97 0.14
*
18. The quality of instruction I receive in most of
my classes is excellent.
6.66
5.67 /
1.49 0.99 6.43
5.59 /
1.35 0.84 0.08
15. I am able to register for classes I need with few
conflicts.
6.66
5.22 /
1.82 1.44 6.37
5.40 /
1.55 0.97 -0.18
**
58. Nearly all of the faculty are knowledgeable in
their fields.
6.60
5.60 /
1.58 1.00 6.34
5.68 /
1.33 0.66 -0.08
70. I am able to experience intellectual growth
here.
6.60
5.60 /
1.57 1.00 6.34
5.74 /
1.32 0.60 -0.14
**
69. There is a good variety of courses provided on
this campus.
6.57
5.60 /
1.58 0.97 6.32
5.62 /
1.41 0.70 -0.02
5.55 /
5.59 /
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges
Mean
Difference
Significance
Level
Where
We
Stand
in
Relation
to
Other
Colleges
Ranked
by
Top
20
in
Importance
31. The campus is safe and secure for all students.
6.63 1.50 1.08 6.32 1.35 0.73 -0.04
87. Cost as factor in decision to enroll.
6.40
6.32
32. My academic advisor is knowledgeable about
my program requirements.
6.65
5.43 /
1.85 1.22 6.31
5.36 /
1.65 0.95 0.07
66. Program requirements are clear and
reasonable.
6.56
5.52 /
1.63 1.04 6.28
5.53 /
1.39 0.75 -0.01
29. Faculty are fair and unbiased in their treatment
of individual students.
6.54
5.41 /
1.71 1.13 6.26
5.39 /
1.49 0.87 0.02
7. Adequate financial aid is available for most
students.
6.57
5.42 /
1.82 1.15 6.25
5.21 /
1.70 1.04 0.21
**
Scale is 1 to 7, 7 = Very Important/Very Satisfied. SD = Standard Deviation
Mean Difference = Difference in Satisfaction Levels
* Difference statistically significant at the .05 level, ** significant at the .01 level, *** significant at the .001 level
6/13/2012
OIR
37
Import
Satis/
SD Gap
Import
Satis/
SD Gap
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Delgado
Community
College National
Community
Colleges
Mean
Difference
Significance
Level
Where
We
Stand
in
Relation
to
Other
Colleges
Ranked
by
Top
20
in
Importance
6. My academic advisor is approachable.
6.57
5.30 /
1.94 1.27 6.24
5.40 /
1.63 0.84 -0.10
52. This school does whatever it can to help me
reach my educational goals.
6.53
4.99 /
1.84 1.54 6.23
5.25 /
1.49 0.98 -0.26
***
61. Faculty are usually available after class and
during office hours.
6.53
5.75 /
1.51 0.78 6.22
5.62 /
1.37 0.60 0.13
*
46. Faculty provide timely feedback about student
progress in a course.
6.58
5.47 /
1.68 1.11 6.21
5.29 /
1.49 0.92 0.18
**
34. Computer labs are adequate and accessible.
6.52
5.59 /
1.71 0.93 6.20
5.56 /
1.46 0.64 0.03
68. On the whole, the campus is well-maintained.
6.44
5.48 /
1.65 0.96 6.20
5.79 /
1.31 0.41 -0.31
***
5. The personnel involved in registration are
4.95 /
5.34 /
helpful.
6.49 1.96 1.54 6.20 1.58 0.86 -0.39
***
39. The amount of student parking space on
campus is adequate.
6.39
3.89 /
2.20 2.50 6.20
4.40 /
2.01 1.80 -0.51
***
Scale is 1 to 7, 7 = Very Important/Very Satisfied. SD = Standard Deviation
Mean Difference = Difference in Satisfaction Levels
* Difference statistically significant at the .05 level, ** significant at the .01 level, *** significant at the .001 level
6/13/2012
OIR
38
