Office of Institutional Research
Noel
Levitz
Student
Satisfaction
Inventory
CAMPUS/SITE
ANALYSIS
Prepared by the Office of Institutional Research
6/26/2012
page
no.
Chronological
Listing
1
Questions
ranked
by
gap
between
campus/site
ratings
8
Questions
ranked
by
highest
satisfaction
by
campus/site
16
Questions
ranked
by
lowest
satisfaction
by
campus/site
24
3
City
Park
students
rated
6
items
higher
than
other
campus/sites
3
West
Bank
students
rated
8
items
higher
than
other
campus/sites
3
Nursing
students
rated
20
items
higher
than
other
campus/sites
3
3
Slidell
students
rated
5
items
higher
than
other
campus/sites
3
*
h l
h
h
h
h
/
k
h
h
f
/
Table
of
Contents
Covington
students
rated
4
items
higher
than
other
campus/sites
Summary
3
*Technical
Sites
students
rated
46
items
higher
than
other
campus/sites,
making
them
the
most
satisfied
campus/site
3
3
West
Bank
students
rated
7
items
lower
than
other
campus/sites
3
Nursing
students
rated
3
items
lower
than
other
campus/sites
3
Covington
students
rated
12
items
lower
than
other
campus/sites
3
Slidell
students
rated
53
items
lower
than
other
campus/sites,
making
them
the
most
dissatisfied
students
3
*Technical
Sites
students
rated
7
items
lower
than
other
campus/sites
3
*
The
small
number
of
students
responding
should
be
taken
into
account
when
reviewing
those
result.
Prepared by the Office of Institutional Research
6/26/2012
City
Park
students
rated
7
items
lower
than
other
campus/sites
Number
of
students
responding
by
each
campus/site:
City
Park
375,
West
Bank
103,
Nursing
82,
Covington
64,
Slidell
41,
Technical
Sites
28
City
Park West
Bank Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
SAT:
Most
students
feel
a
sense
of
belonging
here. 5.13 5.10 5.04 5.26 4.92 5.89
0.97
SAT:
Faculty
care
about
me
as
an
individual.
5.30 5.34 5.35 5.11 4.90 5.52
0.62
SAT:
The
quality
of
instruction
in
the
vocational/technical
programs
is
excellent.
5.43 5.36 5.49 5.63 5.06 5.68
0.62
SAT:
Security
staff
are
helpful.
5.20 5.35 5.73 5.55 5.45 6.07
0.88
SAT:
The
personnel
involved
in
registration
are
helpful.
4.85 5.16 4.84 4.84 5.50 5.44
0.66
SAT:
My
academic
adv
isor
is
approachable. 5.16 5.67 5.76 5.21 5.59 4.96 0.80
SAT:
Adequate
financial
aid
is
available
for
most
students.
5.36 5.44 5.55 5.51 5.03 5.89
0.86
SAT:
Classes
are
scheduled
at
times
that
are
convenient for me.
5.63
5.89
5.59
5.33
5.38
5.62
0.56
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Chronological
Listing
Campus/Site
Analysis
convenient
for
me.
5.63
5.89
5.59
5.33
5.38
5.62
0.56
SAT:
Internships
or
practical
experiences
are
provided
in
my
degree/certificate
program.
5.12 5.05 6.03 5.54 4.89 5.16
1.13
SAT:
Child
care
facilities
are
available
on
campus. 4.83 3.71 4.23 3.33 2.92 4.67
1.92
SAT:
Security
staff
respond
quickly
in
emergencies.
5.42 5.46 5.68 5.53 5.41 6.50
1.09
SAT:
My
academic
advisor
helps
me
set
goals
to
work
toward.
4.91 5.37 5.43 5.09 5.03 5.12
0.53
SAT:
Financial
aid
awards
are
announced
to
students
in
time
to
be
helpful
in
college
planning.
4.
98 4.91 4.72 4.60 4.43 5.85
1.42
SAT:
Library
resources
and
services
are
adequate.
5.62 5.75 5.73 5.13 5.24 5.65
0.63
Scale
is
1
to
7,
7
=
Very
satisfied
Light
tinted
blocks
contain
the
lowest
rating,
dark
tinted
blocks
contain
the
highest
rating.
6/26/2012 OIR
1
City
Park West
Bank Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Chronological
Listing
Campus/Site
Analysis
SAT:
I
am
able
to
register
for
classes
I
need
with
few
conflicts.
5.30 5.45 4.81 4.58 5.33 5.74
1.16
SAT:
The
college
shows
concern
for
students
as
individuals.
4.82 4.97 4.74 4.57 4.87 5.48
0.91
SAT:
Personnel
in
the
Veterans'
Services
program
are
helpful.
5.29 5.76 5.27 5.08 5.83 5.70
0.75
SAT:
The
quality
of
instruction
I
receive
in
most
of
my
classes
is
excellent.
5.71 5.70 5.63 5.85 5.18 5.85
0.67
SAT:
This
campus
provides
effective
support
services
fo
r
displaced
homemakers.
4.99 4.33 4.91 4.82 4.82 4.93
0.65
SAT:
Financial
aid
counselors
are
helpful.
4.75 4.83 4.64 4.07 4.28 5.25
1.18
SAT:
There are a sufficient number of study areas on
SAT:
There
are
a
sufficient
number
of
study
areas
on
campus.
5.21 4.96 5.26 4.73 4.26 5.38 1.12
SAT:
People
on
this
campus
respect
and
are
supportive
of
each
other.
5.00 4.99 5.18 5.46 5.34 5.67 0.68
SAT:
Faculty
are
understanding
of
students'
unique
life
circumstances.
5.29 5.31 5.09 5.26 5.03 5.82
0.80
SAT:
Parking
lots
are
well
‐
lighted
and
secure.
5.15 4.84 4.37 4.30 3.53 5.58
2.06
SAT:
My
academic
advisor
is
concerned
about
my
success
as
an
individual.
4.95 5.30 5.62 4.86 4.83 5.17
0.79
SAT:
Library
staff
are
helpful
and
approachable.
5.69 5.90 6.08 5.72 5.54 5.60
0.54
SAT:
The
cam
pus
staff
are
caring
and
helpful.
5.21 5.29 5.56 4.79 4.97 5.71
0.93
SAT:
It
is
an
enjoyable
experience
to
be
a
student
on
this
campus.
5.28 5.12 5.27 5.23 5.11 5.78
0.67
6/26/2012 OIR
2
City
Park West
Bank Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Chronological
Listing
Campus/Site
Analysis
SAT:
Faculty
are
fair
and
unbiased
in
their
treatment
of
individual
students.
5.40 5.31 5.32 5.62 5.38 5.67
0.36
SAT:
The
career
services
office
provides
students
with
the
help
they
need
to
get
a
job.
5.00 4.75 4.73 5.06 5.16 5.50
0.77
SAT:
The
campus
is
safe
and
secure
for
all
students.
5.49 5.40 5.95 5.58 5.54 5.81
0.55
SAT:
My
academic
advisor
is
knowledgeable
about
my
program
requirements.
5.32 5.55 5.95 5.34 5.29 5.46
0.66
SAT:
Admissions
counselors
accurately
po
rtray
the
campus
in
their
recruiting
practices.
5.02 5.16 5.02 4.90 5.33 4.86
0.48
SAT:
Com
puter
labs
are
adequate
and
accessible.
5.58 5.67 5.68 5.34 5.16 6.41 1.25
p
q
SAT:
Policies
and
procedures
regarding
registration
and
course
selection
are
clear
and
well
‐
publicized.
5.23 5.43 5.10 5.03 5.00 5.93 0.93
SAT:
Students
are
made
to
feel
welcome
on
this
campus.
5.39 5.55 5.60 5.13 5.16 5.79
0.66
SAT:
Faculty
take
into
consideration
student
differences
as
they
teach
a
course.
5.20 5.07 5.07 5.27 5.03 5.73
0.70
SAT:
The
student
center
is
a
comfortable
place
for
students
to
spend
their
leisure
time.
5.19 5.01 4.95 4.83 4.46 4.86
0.74
SAT:
Th
e
amount
of
student
parking
space
on
campus
is
adequate.
3.96 4.46 3.14 3.86 2.06 5.83
3.77
6/26/2012 OIR
3
City
Park West
Bank Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Chronological
Listing
Campus/Site
Analysis
SAT:
My
academic
advisor
is
knowledgeable
about
the
transfer
requirements
of
other
schools.
5.08 5.49 5.08 5.14 5.55 5.05
0.50
SAT:
Admissions
staff
are
knowledgeable.
5.11 5.47 5.37 5.00 5.45 5.38
0.47
SAT:
The
equipment
in
the
lab
facilities
is
kept
up
to
date.
5.46 5.37 5.54 5.28 5.08 5.19
0.46
SAT:
Class
change
(drop/add)
policies
are
reasonable.
5.47 6.07 5.64 5.95 5.51 5.59
0.60
SAT:
I
generally
know
what's
happening
on
campus.
5.22 5.25 5.43 5.14 5.19 5.92
0.78
SAT:
This
institution
has
a
good
re
putation
within
the
community.
5.39 5.30 5.76 5.50 5.06 5.69 0.70
y
SAT:
Faculty
provide
timely
feedback
about
student
progress
in
a
course.
5.50 5.45 5.83 5.41 4.92 5.46 0.91
SAT:
There
are
adequate
services
to
help
me
decide
upon
a
career.
5.16 5.16 5.59 5.23 4.90 5.68 0.78
SAT:
Counseling
staff
care
about
students
as
individuals.
5.05 5.33 5.45 5.06 4.88 5.50
0.62
SAT:
Admissions
counselors
respond
to
prospective
students'
unique
needs
and
requests.
5.07 5.59 4.97 4.91 5.18 5.23
0.68
SAT:
Tutoring
services
are
readily
available.
5.37 5.30 5.58 5.74 5.74 5.22
0.52
SAT:
There
are
co
nvenient
ways
of
paying
my
school
bill.
5.56 5.59 5.86 5.57 5.82 5.91 0.35
SAT:
This
school
does
whatever
it
can
to
help
me
reach
my
educational
goals.
5.01 5.03 4.93 4.93 4.67 5.48 0.81
6/26/2012 OIR
4
City
Park West
Bank Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Chronological
Listing
Campus/Site
Analysis
SAT:
The
assessment
and
course
placement
procedures
are
reasonable.
5.35 5.34 5.61 5.49 5.39 5.46
0.27
SAT:
Faculty
are
interested
in
my
academic
problems.
5.26 5.08 5.21 4.95 4.62 5.12
0.64
SAT:
Academic
support
services
adequately
meet
the
needs
of
students.
5.13 4.96 5.49 5.02 4.97 4.90
0.59
SAT:
The
business
office
is
open
during
hours
which
are
convenient
for
most
students.
5.10 4.94 5.49 5.02 5.26 4.92
0.57
SAT:
Administrators
are
approachable
to
students.
5.08 5.41 5.24 5.20 5.29 5.28
0.33
SAT:
Nearly
all
of
th
e
faculty
are
knowledgeable
in
their
fields.
5.58 5.78 5.89 5.45 5.42 5.56 0.47
SAT:
New student orientation services help students
SAT:
New
student
orientation
services
help
students
adjust
to
college.
5.38 5.34 5.32 4.92 4.90 5.38 0.48
SAT:
Billing
policies
are
reasonable.
5.30 5.49 5.60 5.62 5.81 5.21 0.60
SAT:
Faculty
are
usually
available
after
class
and
during
office
hours.
5.74 5.73 6.21 5.65 5.46 5.83
0.75
SAT:
Bookstore
staff
are
helpful.
5.43 5.79 5.01 5.70 5.10 6.10
1.09
SAT:
I
seldom
get
the
"run
‐
around"
when
seeking
information
on
this
campus.
4.37 4.82 4.31 4.07 4.38 4.27
0.75
SAT:
Nearly
all
classes
deal
with
practical
experiences
and
applications.
5.36 5.38 5.84 5.44 5.22 6.17
0.94
SAT:
Students
are
notified
early
in
th
e
term
if
they
are
doing
poorly
in
a
class.
5.06 5.18 5.64 5.19 4.54 5.32
1.10
SAT:
Program
requirements
are
clear
and
reasonable.
5.51 5.49 5.63 5.66 5.33 5.65
0.33
6/26/2012 OIR
5
City
Park West
Bank Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Chronological
Listing
Campus/Site
Analysis
SAT:
Channels
for
expressing
student
complaints
are
readily
available.
4.65 4.72 4.58 4.27 3.67 5.68 2.02
SAT:
On
the
whole,
the
campus
is
well
‐
maintained.
5.52 5.72 5.47 5.13 4.95 5.74
0.79
SAT:
There
is
a
good
variety
of
courses
provided
on
this
campus.
5.69 5.61 5.90 5.21 4.67 5.76
1.23
SAT:
I
am
able
to
experience
intellectual
growth
here.
5.60 5.52 5.81 5.68 5.16 5.73
0.64
All
services
I
need
are
available
on
my
primary
campus.
5.13 4.97 4.92 5.19 4.90 5.53
0.63
I
am
satisfied
with
th
e
student
activities
available
on
my
p
rimary
campus.
5.43 5.54 5.73 5.42 5.00 6.07
1.07
y p
y
p
I
am
satisfied
with
the
knowledge
of
the
faculty
&
staff
on
my
primary
campus
about
student
activities
available.
5.84 5.81 6.07 5.84 5.14 5.71
0.94
I
am
satisfied
with
the
number
of
times
I
have
to
go
to
another
campus
or
site
to
obtain
services.
5.63 5.47 5.74 5.80 5.52 6.08
0.61
I
am
satisfied
with
the
availability
of
on
campus
classes.
5.68 5.73 5.78 5.30 4.77 5.81
1.04
I
am
satisfied
with
th
e
availability
of
online
classes.
5.82 6.05 5.66 5.97 5.56 5.81
0.50
I
am
satisfied
with
the
amount
of
time
I
have
to
wait
to
obtain
admissions
services
on
my
campus.
5.39 5.29 5.32 5.69 5.00 6.00
1.00
6/26/2012 OIR
6
City
Park West
Bank Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Chronological
Listing
Campus/Site
Analysis
I
am
satisfied
with
the
amount
of
time
I
have
to
wait
to
obtain
financial
aid
services
on
my
campus.
5.83 5.97 5.77 6.23 5.53 5.75
0.70
I
am
satisfied
with
the
amount
of
time
I
have
to
wait
to
obtain
advisement
services
on
my
campus.
5.41 5.07 5.82 5.45 5.12 5.70
0.75
I
am
satisfied
with
food
service
on
my
primary
campus.
5.72 5.73 6.03 6.37 5.97 6.09
0.65
SAT:
Satisfaction
th
at
campus
demonstrates
commitment
to
Part
‐
time
students.
5.59 5.68 5.59 5.92 5.46 6.08 0.62
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Evening
students.
5.63 5.62 5.59 5.91 5.17 6.09
0.92
SAT:
Satisfaction
that
campus
demonstrates
commitment to Older
returning learners
5 56
5 83
5 78
5 75
5 66
6 15
0 59
commitment
to
Older
,
returning
learners
.
5.56
5.83
5.78
5.75
5.66
6.15
0.59
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Under
‐
represented
populations.
5.57 5.64 5.76 5.83 5.45 6.11 0.65
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Commuters.
5.45 5.51 5.25 5.26 5.23 5.86
0.63
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Students
with
disabilities.
5.70 5.92 5.74 6.16 5.42 6.19
0.77
SAT:
So
far,
how
has
your
college
experience
met
your
expectations?
4.70 4.60 4.50 4.53 3.90 4.59
0.80
SAT:
Rate
your
overall
satisfaction
with
your
experience
here
thus
far.
5.25 5.23 5.13 5.14 4.65 5.36
0.71
SAT:
All
in
all,
if
you
had
it
to
do
over
again,
wou
ld
you
enroll
here?
5.50 5.37 5.43 5.49 4.92 5.82
0.90
Scale
is
1
to
7,
7
=
Very
satisfied
Light
tinted
blocks
contain
the
lowest
rating,
dark
tinted
blocks
contain
the
highest
rating.
6/26/2012 OIR
7
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
SAT:
The
amount
of
student
parking
space
on
campus
is
adequate.
3.96 4.46 3.14 3.86 2.06 5.83
3.77
SAT:
Parking
lots
are
well
‐
lighted
and
secure.
5.15 4.84 4.37 4.30 3.53 5.58
2.06
SAT:
Channels
for
expressing
student
complaints
are
readily
available.
4.65 4.72 4.58 4.27 3.67 5.68
2.02
SAT:
Child
care
facilities
are
available
on
campus.
4.83 3.71 4.23 3.33 2.92 4.67
1.92
SAT:
Financial
aid
awards
are
announced
to
st
udents
in
time
to
be
helpful
in
college
planning.
4.98 4.91 4.72 4.60 4.43 5.85
1.42
SAT:
Computer
labs
are
adequate
and
accessible.
5.58 5.67 5.68 5.34 5.16 6.41
1.25
SAT:
There
is
a
good
variety
of
courses
provided
on
this campus
5 69
5 61
5 90
5 21
4 67
5 76
1 23
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Questions
Ranked
by
Gap
this
campus
.
5.69
5.61
5.90
5.21
4.67
5.76
1.23
SAT:
Financial
aid
counselors
are
helpful.
4.75 4.83 4.64 4.07 4.28 5.25
1.18
SAT:
I
am
able
to
register
for
classes
I
need
with
few
conflicts.
5.30 5.45 4.81 4.58 5.33 5.74
1.16
SAT:
Internships
or
practical
experiences
are
provided
in
my
degree/certificate
program.
5.12 5.05 6.03 5.54 4.89 5.16
1.13
SAT:
There
are
a
sufficient
number
of
study
areas
on
campus.
5.21 4.96 5.26 4.73 4.26 5.38
1.12
SAT:
Students
are
notified
early
in
the
term
if
they
are
do
ing
poorly
in
a
class.
5.06 5.18 5.64 5.19 4.54 5.32
1.10
Scale
is
1
to
7,
7
=
Very
satisfied
Light
tinted
blocks
contain
the
lowest
rating,
dark
tinted
blocks
contain
the
highest
rating.
6/26/2012 OIR
8
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Questions
Ranked
by
Gap
SAT:
Security
staff
respond
quickly
in
emergencies.
5.42 5.46 5.68 5.53 5.41 6.50
1.09
SAT:
Bookstore
staff
are
helpful.
5.43 5.79 5.01 5.70 5.10 6.10
1.09
I
am
satisfied
with
the
student
activities
available
on
my
primary
campus.
5.43 5.54 5.73 5.42 5.00 6.07
1.07
I
am
satisfied
with
the
availability
of
on
campus
classes.
5.68 5.73 5.78 5.30 4.77 5.81
1.04
I
am
satisfied
with
the
amount
of
time
I
have
to
wait
to
obtain
admissions
services
on
my
cam
pus.
5.39 5.29 5.32 5.69 5.00 6.00
1.00
SAT:
Most
students
feel
a
sense
of
belonging
here. 5.13 5.10 5.04 5.26 4.92 5.89
0.97
SAT:
Nearly
all
classes
deal
with
practical
experiences
and
applications.
5.36 5.38 5.84 5.44 5.22 6.17 0.94
I
am
satisfied
with
the
knowledge
of
the
faculty
&
staff
on
my
primary
campus
about
student
activities
available.
5.84 5.81 6.07 5.84 5.14 5.71
0.94
SAT:
Policies
and
procedures
regarding
registration
and
course
selection
are
clear
and
well
‐
publicized.
5.23 5.43 5.10 5.03 5.00 5.93
0.93
SAT:
The
campus
staff
are
caring
and
helpful.
5.21 5.29 5.56 4.79 4.97 5.71
0.93
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Evening
st
udents.
5.63 5.62 5.59 5.91 5.17 6.09 0.92
6/26/2012 OIR
9
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Questions
Ranked
by
Gap
SAT:
The
college
shows
concern
for
students
as
individuals.
4.82 4.97 4.74 4.57 4.87 5.48 0.91
SAT:
Faculty
provide
timely
feedback
about
student
progress
in
a
course.
5.50 5.45 5.83 5.41 4.92 5.46
0.91
SAT:
All
in
all,
if
you
had
it
to
do
over
again,
would
you
enroll
here?
5.50 5.37 5.43 5.49 4.92 5.82
0.90
SAT:
Security
staff
are
helpful.
5.20 5.35 5.73 5.55 5.45 6.07
0.88
SAT:
Adequate
financial
aid
is
available
for
most
students.
5.36 5.44 5.55 5.51 5.03 5.89
0.86
SAT:
This
sch
ool
does
whatever
it
can
to
help
me
reach
my
educational
goals.
5.01 5.03 4.93 4.93 4.67 5.48 0.81
SAT:
My
academic
advisor
is
approachable.
5.16 5.67 5.76 5.21 5.59 4.96
0.80
SAT:
So
far,
how
has
your
college
experience
met
your
expectations?
4.70 4.60 4.50 4.53 3.90 4.59 0.80
SAT:
Faculty
are
understanding
of
students'
unique
life
circumstances.
5.29 5.31 5.09 5.26 5.03 5.82
0.80
SAT:
On
the
whole,
the
campus
is
well
‐
maintained.
5.52 5.72 5.47 5.13 4.95 5.74
0.79
SAT:
My
academic
advisor
is
concerned
about
my
success
as
an
individual.
4.95 5.30 5.62 4.86 4.83 5.17
0.79
SAT:
I
generally
know
what's
happening
on
campus.
5.22 5.25 5.43 5.14 5.19 5.92
0.78
6/26/2012 OIR
10
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Questions
Ranked
by
Gap
SAT:
There
are
adequate
services
to
help
me
decide
upon
a
career.
5.16 5.16 5.59 5.23 4.90 5.68 0.78
SAT:
The
career
services
office
provides
students
with
the
help
they
need
to
get
a
job.
5.00 4.75 4.73 5.06 5.16 5.50
0.77
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Students
with
disabilities.
5.70 5.92 5.74 6.16 5.42 6.19
0.77
I
am
satisfied
with
the
amount
of
time
I
have
to
wait
to
ob
tain
advisement
services
on
my
campus.
5.41 5.07 5.82 5.45 5.12 5.70
0.75
SAT:
I
seldom
get
the
"run
‐
around"
when
seeking
information
on
this
campus.
4.37 4.82 4.31 4.07 4.38 4.27
0.75
SAT:
Personnel
in
the
Veterans'
Services
program
are
helpful.
5.29 5.76 5.27 5.08 5.83 5.70
0.75
SAT:
Faculty
are
usually
available
after
class
and
during
office
hours.
5.74 5.73 6.21 5.65 5.46 5.83
0.75
SAT:
The
student
center
is
a
comfortable
place
for
students
to
spend
their
leisure
time.
5.19 5.01 4.95 4.83 4.46 4.86
0.74
SAT:
Rate
your
overall
satisfaction
with
your
experience
here
thus
far.
5.25 5.23 5.13 5.14 4.65 5.36
0.71
SAT:
Faculty
take
into
consideration
student
differences
as
they
teach
a
course.
5.20 5.07 5.07 5.27 5.03 5.73
0.70
6/26/2012 OIR
11
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Questions
Ranked
by
Gap
SAT:
This
institution
has
a
good
reputation
within
the
community.
5.39 5.30 5.76 5.50 5.06 5.69
0.70
I
am
satisfied
with
the
amount
of
time
I
have
to
wait
to
obtain
financial
aid
services
on
my
campus.
5.83 5.97 5.77 6.23 5.53 5.75
0.70
SAT:
Admissions
counselors
respond
to
prospective
students'
unique
needs
and
requests.
5.07 5.59 4.97 4.91 5.18 5.23
0.68
SAT:
People
on
this
campus
respect
and
are
supportive
of
each
oth
er.
5.00 4.99 5.18 5.46 5.34 5.67
0.68
SAT:
The
quality
of
instruction
I
receive
in
most
of
my
classes
is
excellent.
5.71 5.70 5.63 5.85 5.18 5.85
0.67
SAT:
It
is
an
enjoyable
experience
to
be
a
student
on
this
campus.
5.28 5.12 5.27 5.23 5.11 5.78
0.67
SAT:
The
personnel
involved
in
registration
are
helpful.
4.85 5.16 4.84 4.84 5.50 5.44
0.66
SAT:
My
academic
advisor
is
knowledgeable
about
my
program
requirements.
5.32 5.55 5.95 5.34 5.29 5.46
0.66
SAT:
Students
are
made
to
feel
welcome
on
this
campus.
5.39 5.55 5.60 5.13 5.16 5.79
0.66
SAT:
This
campus
provides
effective
support
services
for
displaced
homemakers.
4.99 4.33 4.91 4.82 4.82 4.93
0.65
6/26/2012 OIR
12
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Questions
Ranked
by
Gap
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Under
‐
represented
populations.
5.57 5.64 5.76 5.83 5.45 6.11 0.65
I
am
satisfied
with
food
service
on
my
primary
campus.
5.72 5.73 6.03 6.37 5.97 6.09 0.65
SAT:
I
am
able
to
experience
intellectual
growth
here.
5.60 5.52 5.81 5.68 5.16 5.73
0.64
SAT:
Faculty
are
interested
in
my
academic
problems.
5.26 5.08 5.21 4.95 4.62 5.12
0.64
All
services
I
need
are
available
on
my
primary
campus.
5.13 4.97 4.92 5.19 4.90 5.53
0.63
SAT:
Satisfaction
that
campus
de
monstrates
commitment
to
Commuters.
5.45 5.51 5.25 5.26 5.23 5.86
0.63
SAT:
Library
resources
and
services
are
adequate.
5.62 5.75 5.73 5.13 5.24 5.65 0.63
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Part
‐
time
students.
5.59 5.68 5.59 5.92 5.46 6.08
0.62
SAT:
Faculty
care
about
me
as
an
individual.
5.30 5.34 5.35 5.11 4.90 5.52
0.62
SAT:
Counseling
staff
care
about
students
as
individuals.
5.05 5.33 5.45 5.06 4.88 5.50
0.62
SAT:
The
quality
of
instruction
in
the
vocational/technical
programs
is
excellent.
5.43 5.36 5.49 5.63 5.06 5.68
0.62
6/26/2012 OIR
13
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Questions
Ranked
by
Gap
I
am
satisfied
with
the
number
of
times
I
have
to
go
to
another
campus
or
site
to
obtain
services.
5.63 5.47 5.74 5.80 5.52 6.08 0.61
SAT:
Class
change
(drop/add)
policies
are
reasonable.
5.47 6.07 5.64 5.95 5.51 5.59
0.60
SAT:
Billing
policies
are
reasonable.
5.30 5.49 5.60 5.62 5.81 5.21
0.60
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Older,
returning
learners.
5.56 5.83 5.78 5.75 5.66 6.15
0.59
SAT:
Academic
support
services
adequately
meet
the
needs
of
st
udents.
5.13 4.96 5.49 5.02 4.97 4.90 0.59
SAT:
The
business
office
is
open
during
hours
which
are
convenient
for
most
students.
5.10 4.94 5.49 5.02 5.26 4.92
0.57
SAT:
Classes
are
scheduled
at
times
that
are
convenient
for
me.
5.63 5.89 5.59 5.33 5.38 5.62
0.56
SAT:
The
campus
is
safe
and
secure
for
all
students.
5.49 5.40 5.95 5.58 5.54 5.81
0.55
SAT:
Library
staff
are
helpful
and
approachable.
5.69 5.90 6.08 5.72 5.54 5.60
0.54
SAT:
My
academic
advisor
helps
me
set
goals
to
work
toward.
4.91 5.37 5.43 5.09 5.03 5.12
0.53
SAT:
Tutoring
services
are
readily
available.
5.37 5.30 5.58 5.74 5.74 5.22
0.52
6/26/2012 OIR
14
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Questions
Ranked
by
Gap
SAT:
My
academic
advisor
is
knowledgeable
about
the
transfer
requirements
of
other
schools.
5.08 5.49 5.08 5.14 5.55 5.05
0.50
I
am
satisfied
with
the
availability
of
online
classes.
5.82 6.05 5.66 5.97 5.56 5.81
0.50
SAT:
New
student
orientation
services
help
students
adjust
to
college.
5.38 5.34 5.32 4.92 4.90 5.38
0.48
SAT:
Admissions
counselors
accurately
portray
the
campus
in
their
recruiting
practices.
5.02 5.16 5.02 4.90 5.33 4.86
0.48
SAT:
Nearly
all
of
the
faculty
are
knowledgeable
in
th
eir
fields.
5.58 5.78 5.89 5.45 5.42 5.56
0.47
SAT:
Admissions
staff
are
knowledgeable.
5.11 5.47 5.37 5.00 5.45 5.38
0.47
SAT:
The
equipment
in
the
lab
facilities
is
kept
up
to
date.
5.46 5.37 5.54 5.28 5.08 5.19
0.46
SAT:
Faculty
are
fair
and
unbiased
in
their
treatment
of
individual
students.
5.40 5.31 5.32 5.62 5.38 5.67
0.36
SAT:
There
are
convenient
ways
of
paying
my
school
bill.
5.56 5.59 5.86 5.57 5.82 5.91
0.35
SAT:
Program
requirements
are
clear
and
reasonable.
5.51 5.49 5.63 5.66 5.33 5.65
0.33
SAT:
Administrators
are
approachable
to
students.
5.08 5.41 5.24 5.20 5.29 5.28
0.33
SAT:
The
assessment
and
course
placement
procedures
are
reasonable.
5.35 5.34 5.61 5.49 5.39 5.46
0.27
6/26/2012 OIR
15
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
SAT:
So
far,
how
has
your
college
experience
met
your
expectations?
4.70 4.60 4.50 4.53 3.90 4.59 0.80
SAT:
Child
care
facilities
are
available
on
campus. 4.83 3.71 4.23 3.33 2.92 4.67
1.92
SAT:
This
campus
provides
effective
support
services
for
displaced
homemakers.
4.99 4.33 4.91 4.82 4.82 4.93
0.65
SAT:
The
student
center
is
a
comfortable
place
for
students
to
spend
their
leisure
time.
5.
19 5.01 4.95 4.83 4.46 4.86
0.74
SAT:
Faculty
are
interested
in
my
academic
problems.
5.26 5.08 5.21 4.95 4.62 5.12
0.64
SAT:
New
student
orientation
services
help
students
adjust
to
college.
5.38 5.34 5.32 4.92 4.90 5.38
0.48
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Grouped
by
Highest
Response
of
Each
Campus/Site
Items
rated
the
highest
by
City
Park
students
j g
SAT:
I
seldom
get
the
"run
‐
around"
when
seeking
information
on
this
campus.
4.37 4.82 4.31 4.07 4.38 4.27 0.75
SAT:
Administrators
are
approachable
to
students.
5.08 5.41 5.24 5.20 5.29 5.28
0.33
SAT:
Admissions
staff
are
knowledgeable.
5.11 5.47 5.37 5.00 5.45 5.38
0.47
SAT:
Admissions
counselors
respond
to
prospective
students'
unique
needs
and
requests.
5.07 5.59 4.97 4.91 5.18 5.23
0.68
SAT:
Library
resources
and
services
are
adequate.
5.62 5.75 5.73 5.13 5.24 5.65
0.63
Scale
is
1
to
7,
7
=
Very
satisfied
Light
tinted
blocks
contain
the
lowest
rating,
dark
tinted
blocks
contain
the
highest
rating.
6/26/2012 OIR
Items
rated
the
highest
by
West
Bank
students
16
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Grouped
by
Highest
Response
of
Each
Campus/Site
SAT:
Classes
are
scheduled
at
times
that
are
convenient
for
me.
5.63 5.89 5.59 5.33 5.38 5.62
0.56
I
am
satisfied
with
the
availability
of
online
classes. 5.82 6.05 5.66 5.97 5.56 5.81
0.50
SAT:
Class
change
(drop/add)
policies
are
reasonable.
5.47 6.07 5.64 5.95 5.51 5.59
0.60
SAT:
My
academic
advisor
helps
me
set
goals
to
work
toward.
4.91 5.37 5.43 5.09 5.03 5.12
0.53
SAT:
Academic
support
services
adequately
meet
the
needs
of
students.
5.13 4.96 5.49 5.02 4.97 4.90
0.59
Items
rated
the
highest
by
Wes
t
Bank
students,
Cont.
Items
rated
the
highest
by
Charity
students
SAT:
The
business
office
is
open
during
hours
which
are
convenient
for
most
students.
5.10 4.94 5.49 5.02 5.26 4.92 0.57
SAT:
The
equipment
in
the
lab
facilities
is
kept
up
to
date.
5.46 5.37 5.54 5.28 5.08 5.19
0.46
SAT:
The
assessment
and
course
placement
procedures
are
reasonable.
5.35 5.34 5.61 5.49 5.39 5.46
0.27
SAT:
My
academic
advisor
is
concerned
about
my
success
as
an
individual.
4.95 5.30 5.62 4.86 4.83 5.17
0.79
SAT:
Students
are
notified
early
in
th
e
term
if
they
are
doing
poorly
in
a
class.
5.06 5.18 5.64 5.19 4.54 5.32
1.10
SAT:
This
institution
has
a
good
reputation
within
the
community.
5.39 5.30 5.76 5.50 5.06 5.69
0.70
6/26/2012 OIR
17
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Grouped
by
Highest
Response
of
Each
Campus/Site
SAT:
My
academic
advisor
is
approachable.
5.16 5.67 5.76 5.21 5.59 4.96 0.80
SAT:
I
am
able
to
experience
intellectual
growth
here.
5.60 5.52 5.81 5.68 5.16 5.73
0.64
I
am
satisfied
with
the
amount
of
time
I
have
to
wait
to
obtain
advisement
services
on
my
campus.
5.41 5.07 5.82 5.45 5.12 5.70
0.75
SAT:
Faculty
provide
timely
feedback
about
student
progress
in
a
course.
5.50 5.45 5.83 5.41 4.92 5.46
0.91
SAT:
Nearly
all
of
the
faculty
are
k
nowledgeable
in
their
fields.
5.58 5.78 5.89 5.45 5.42 5.56
0.47
SAT:
There
is
a
good
variety
of
courses
provided
on
hi
5 69
5 61
5 90
5 21
4 67
5 76
1 23
Items
rated
the
highest
by
Charity
students,
Cont.
this
campus.
5.69
5.61
5.90
5.21
4.67
5.76
1.23
SAT:
My
academic
advisor
is
knowledgeable
about
my
program
requirements.
5.32 5.55 5.95 5.34 5.29 5.46
0.66
SAT:
The
campus
is
safe
and
secure
for
all
students. 5.49 5.40 5.95 5.58 5.54 5.81
0.55
SAT:
Internships
or
practical
experiences
are
provided
in
my
degree/certificate
program.
5.12 5.05 6.03 5.54 4.89 5.16
1.13
I
am
satisfied
with
the
knowledge
of
the
faculty
&
staff
on
my
primary
campus
about
student
activities
available.
5.84 5.81 6.07 5.84 5.14 5.71
0.94
SAT:
Library
staff
are
he
lpful
and
approachable.
5.69 5.90 6.08 5.72 5.54 5.60
0.54
SAT:
Faculty
are
usually
available
after
class
and
during
office
hours.
5.74 5.73 6.21 5.65 5.46 5.83
0.75
6/26/2012 OIR
18
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Grouped
by
Highest
Response
of
Each
Campus/Site
SAT:
Program
requirements
are
clear
and
reasonable.
5.51 5.49 5.63 5.66 5.33 5.65 0.33
SAT:
Tutoring
services
are
readily
available.
5.37 5.30 5.58 5.74 5.74 5.22
0.52
I
am
satisfied
with
the
amount
of
time
I
have
to
wait
to
obtain
financial
aid
services
on
my
campus.
5.83 5.97 5.77 6.23 5.53 5.75
0.70
I
am
satisfied
with
food
service
on
my
primary
campus.
5.72 5.73 6.03 6.37 5.97 6.09
0.65
SAT:
Admissions
counselors
accurately
portray
the
campus
in
th
eir
recruiting
practices.
5.02 5.16 5.02 4.90 5.33 4.86 0.48
SAT
Th
l i
l d i
i
i
Items
rated
the
highest
by
Covington
students
Items
rated
the
highest
by
Slidell
students
SAT
:
Th
e
personnel
i
nvolved
i
n
registration
are
helpful.
4.85 5.16 4.84 4.84 5.50 5.44
0.66
SAT:
My
academic
advisor
is
knowledgeable
about
the
transfer
requirements
of
other
schools.
5.08 5.49 5.08 5.14 5.55 5.05
0.50
SAT:
Billing
policies
are
reasonable.
5.30 5.49 5.60 5.62 5.81 5.21
0.60
SAT:
Personnel
in
the
Veterans'
Services
program
are
helpful.
5.29 5.76 5.27 5.08 5.83 5.70
0.75
SAT:
Financial
aid
counselors
are
helpful.
4.75 4.83 4.64 4.07 4.28 5.25
1.18
SAT:
Rate
your
overall
satisfaction
with
your
experience
here
thus
far.
5.25 5.23 5.13 5.14 4.65 5.36
0.71
SAT:
There
are
a
sufficient
num
ber
of
study
areas
on
campus.
5.21 4.96 5.26 4.73 4.26 5.38
1.12
6/26/2012 OIR
Items
rated
the
highest
by
Technical
Sites
students
19
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Grouped
by
Highest
Response
of
Each
Campus/Site
SAT:
This
school
does
whatever
it
can
to
help
me
reach
my
educational
goals.
5.01 5.03 4.93 4.93 4.67 5.48 0.81
SAT:
The
college
shows
concern
for
students
as
individuals.
4.82 4.97 4.74 4.57 4.87 5.48
0.91
SAT:
The
career
services
office
provides
students
with
the
help
they
need
to
get
a
job.
5.00 4.75 4.73 5.06 5.16 5.50
0.77
SAT:
Counseling
staff
care
about
students
as
individuals.
5.05 5.33 5.45 5.06 4.88 5.50
0.62
SAT:
Faculty
care
about
me
as
an
indiv
idual.
5.30 5.34 5.35 5.11 4.90 5.52
0.62
All
services
I
need
are
available
on
my
primary
5 13
4 97
4 92
5 19
4 90
5 53
0 63
Items
rated
the
highest
by
Technical
Sites
students,
Cont.
campus.
5.13
4.97
4.92
5.19
4.90
5.53
0.63
SAT:
Parking
lots
are
well
‐
lighted
and
secure.
5.15 4.84 4.37 4.30 3.53 5.58 2.06
SAT:
People
on
this
campus
respect
and
are
supportive
of
each
other.
5.00 4.99 5.18 5.46 5.34 5.67
0.68
SAT:
Faculty
are
fair
and
unbiased
in
their
treatment
of
individual
students.
5.40 5.31 5.32 5.62 5.38 5.67
0.36
SAT:
The
quality
of
instruction
in
the
vocational/technical
programs
is
excellent.
5.43 5.36 5.49 5.63 5.06 5.68
0.62
SAT:
There
are
adequate
services
to
help
me
de
cide
upon
a
career.
5.16 5.16 5.59 5.23 4.90 5.68
0.78
SAT:
Channels
for
expressing
student
complaints
are
readily
available.
4.65 4.72 4.58 4.27 3.67 5.68
2.02
6/26/2012 OIR
20
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Grouped
by
Highest
Response
of
Each
Campus/Site
SAT:
The
campus
staff
are
caring
and
helpful.
5.21 5.29 5.56 4.79 4.97 5.71
0.93
SAT:
Faculty
take
into
consideration
student
differences
as
they
teach
a
course.
5.20 5.07 5.07 5.27 5.03 5.73
0.70
SAT:
I
am
able
to
register
for
classes
I
need
with
few
conflicts.
5.30 5.45 4.81 4.58 5.33 5.74
1.16
SAT:
On
the
whole,
the
campus
is
well
‐
maintained. 5.52 5.72 5.47 5.13 4.95 5.74
0.79
SAT:
It
is
an
enjoyable
experience
to
be
a
student
on
th
is
campus.
5.28 5.12 5.27 5.23 5.11 5.78
0.67
SAT:
Students
are
made
to
feel
welcome
on
this
campus
5 39
5 55
5 60
5 13
5 16
5 79
0 66
Items
rated
the
highest
by
Technical
Sites
students,
Cont.
campus
.
5.39
5.55
5.60
5.13
5.16
5.79
0.66
I
am
satisfied
with
the
availability
of
on
campus
classes.
5.68 5.73 5.78 5.30 4.77 5.81
1.04
SAT:
Faculty
are
understanding
of
students'
unique
life
circumstances.
5.29 5.31 5.09 5.26 5.03 5.82
0.80
SAT:
All
in
all,
if
you
had
it
to
do
over
again,
would
you
enroll
here?
5.50 5.37 5.43 5.49 4.92 5.82
0.90
SAT:
The
amount
of
student
parking
space
on
campus
is
adequate.
3.96 4.46 3.14 3.86 2.06 5.83
3.77
SAT:
Financial
aid
awards
are
anno
unced
to
students
in
time
to
be
helpful
in
college
planning.
4.98 4.91 4.72 4.60 4.43 5.85
1.42
6/26/2012 OIR
21
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Grouped
by
Highest
Response
of
Each
Campus/Site
SAT:
The
quality
of
instruction
I
receive
in
most
of
my
classes
is
excellent.
5.71 5.70 5.63 5.85 5.18 5.85
0.67
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Commuters.
5.45 5.51 5.25 5.26 5.23 5.86
0.63
SAT:
Most
students
feel
a
sense
of
belonging
here. 5.13 5.10 5.04 5.26 4.92 5.89
0.97
SAT:
Adequate
financial
aid
is
available
for
most
students.
5.36 5.44 5.55 5.51 5.03 5.89
0.86
SAT:
There
are
convenient
ways
of
paying
my
school
bill.
5.56 5.59 5.86 5.57 5.82 5.91
0.35
SAT:
I generally know what's happening on campus
5 22
5 25
5 43
5 14
5 19
5 92
0 78
Items
rated
the
highest
by
Technical
Sites
students,
Cont.
SAT:
I
generally
know
what s
happening
on
campus
.
5.22
5.25
5.43
5.14
5.19
5.92
0.78
SAT:
Policies
and
procedures
regarding
registration
and
course
selection
are
clear
and
well
‐
publicized.
5.23 5.43 5.10 5.03 5.00 5.93 0.93
I
am
satisfied
with
the
amount
of
time
I
have
to
wait
to
obtain
admissions
services
on
my
campus.
5.39 5.29 5.32 5.69 5.00 6.00
1.00
SAT:
Security
staff
are
helpful.
5.20 5.35 5.73 5.55 5.45 6.07
0.88
I
am
satisfied
with
the
student
activities
available
on
my
primary
campus.
5.43 5.54 5.73 5.42 5.00 6.07
1.07
I
am
satisfied
with
th
e
number
of
times
I
have
to
go
to
another
campus
or
site
to
obtain
services.
5.63 5.47 5.74 5.80 5.52 6.08
0.61
6/26/2012 OIR
22
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Grouped
by
Highest
Response
of
Each
Campus/Site
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Part
‐
time
students.
5.59 5.68 5.59 5.92 5.46 6.08
0.62
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Evening
students.
5.63 5.62 5.59 5.91 5.17 6.09
0.92
SAT:
Bookstore
staff
are
helpful.
5.43 5.79 5.01 5.70 5.10 6.10
1.09
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Under
‐
represented
populations.
5.57 5.64 5.76 5.83 5.45 6.11
0.65
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Older,
returning
learners.
5.56 5.83 5.78 5.75 5.66 6.15
0.59
SAT:
Nearly
all
classes
deal
with
practical
exp
eriences
d
li i
5 36
5 38
5 84
5 44
5 22
6 17
0 94
Items
rated
the
highest
by
Technical
Sites
students,
Cont.
and
applications.
5.36
5.38
5.84
5.44
5.22
6.17
0.94
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Students
with
disabilities.
5.70 5.92 5.74 6.16 5.42 6.19 0.77
SAT:
Computer
labs
are
adequate
and
accessible. 5.58 5.67 5.68 5.34 5.16 6.41
1.25
SAT:
Security
staff
respond
quickly
in
emergencies. 5.42 5.46 5.68 5.53 5.41 6.50
1.09
Scale
is
1
to
7,
7
=
Very
satisfied
Light
tinted
blocks
contain
the
lowest
rating,
dark
tinted
blocks
contain
the
highest
rating.
6/26/2012 OIR
23
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
SAT:
Security
staff
are
helpful.
5.20 5.35 5.73 5.55 5.45 6.07
0.88
SAT:
My
academic
advisor
helps
me
set
goals
to
work
toward.
4.91 5.37 5.43 5.09 5.03 5.12
0.53
SAT:
Class
change
(drop/add)
policies
are
reasonable.
5.47 6.07 5.64 5.95 5.51 5.59
0.60
SAT:
There
are
convenient
ways
of
paying
my
school
bill.
5.56 5.59 5.86 5.57 5.82 5.91
0.35
SAT:
Administrators
are
approachable
to
students.
5.08 5.41 5.24 5.20 5.29 5.28
0.33
I
am
satisfied
with
f
ood
service
on
my
primary
campus.
5.72 5.73 6.03 6.37 5.97 6.09
0.65
Items
rated
the
lowest
by
City
Park
students
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Grouped
by
Lowest
Response
of
Each
Campus/Site
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Older,
returning
learners.
5.56 5.83 5.78 5.75 5.66 6.15 0.59
SAT:
This
campus
provides
effective
support
services
for
displaced
homemakers.
4.99 4.33 4.91 4.82 4.82 4.93
0.65
SAT:
People
on
this
campus
respect
and
are
supportive
of
each
other.
5.00 4.99 5.18 5.46 5.34 5.67
0.68
SAT:
Faculty
are
fair
and
unbiased
in
their
treatment
of
individual
students.
5.40 5.31 5.32 5.62 5.38 5.67
0.36
SAT:
The
campus
is
safe
and
secure
fo
r
all
students.
5.49 5.40 5.95 5.58 5.54 5.81 0.55
Scale
is
1
to
7,
7
=
Very
satisfied
Light
tinted
blocks
contain
the
lowest
rating,
dark
tinted
blocks
contain
the
highest
rating.
6/26/2012 OIR
Items
rated
the
lowest
by
West
Bank
students
24
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Grouped
by
Lowest
Response
of
Each
Campus/Site
SAT:
The
assessment
and
course
placement
procedures
are
reasonable.
5.35 5.34 5.61 5.49 5.39 5.46
0.27
I
am
satisfied
with
the
number
of
times
I
have
to
go
to
another
campus
or
site
to
obtain
services.
5.63 5.47 5.74 5.80 5.52 6.08
0.61
I
am
satisfied
with
the
amount
of
time
I
have
to
wait
to
obtain
advisement
services
on
my
campus.
5.41 5.07 5.82 5.45 5.12 5.70
0.75
SAT:
The
personnel
inv
olved
in
registration
are
helpful.
4.85 5.16 4.84 4.84 5.50 5.44
0.66
Items
rated
the
lowest
by
Charity
students
Items
rated
the
lowest
by
West
Bank
students,
Cont.
SAT:
The
career
services
office
provides
students
with
the
help
they
need
to
get
a
job.
5.00 4.75 4.73 5.06 5.16 5.50
0.77
SAT:
Bookstore
staff
are
helpful.
5.43 5.79 5.01 5.70 5.10 6.10
1.09
SAT:
Classes
are
scheduled
at
times
that
are
convenient
for
me.
5.63 5.89 5.59 5.33 5.38 5.62
0.56
SAT:
Library
resources
and
services
are
adequate.
5.62 5.75 5.73 5.13 5.24 5.65
0.63
SAT:
I
am
able
to
register
for
classes
I
need
with
few
co
nflicts.
5.30 5.45 4.81 4.58 5.33 5.74
1.16
SAT:
The
college
shows
concern
for
students
as
individuals.
4.82 4.97 4.74 4.57 4.87 5.48
0.91
6/26/2012 OIR
Items
rated
the
lowest
by
Covington
students
25
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Grouped
by
Lowest
Response
of
Each
Campus/Site
SAT:
Personnel
in
the
Veterans'
Services
program
are
helpful.
5.29 5.76 5.27 5.08 5.83 5.70
0.75
SAT:
Financial
aid
counselors
are
helpful.
4.75 4.83 4.64 4.07 4.28 5.25
1.18
SAT:
The
campus
staff
are
caring
and
helpful.
5.21 5.29 5.56 4.79 4.97 5.71
0.93
SAT:
Students
are
made
to
feel
welcome
on
this
campus.
5.39 5.55 5.60 5.13 5.16 5.79
0.66
SAT:
Admissions
staff
are
knowledgeable.
5.11 5.47 5.37 5.00 5.45 5.38
0.47
SAT:
I
generally
know
what's
happening
on
campus.
5.22 5.25 5.43 5.14 5.19 5.92
0.78
SAT:
Admissions
counselors
respond
to
pro
spective
students
' unique needs and requests
Items
rated
the
lowest
by
Covington
students,
Cont.
students
unique
needs
and
requests
.
5.07 5.59 4.97 4.91 5.18 5.23
0.68
SAT:
I
seldom
get
the
"run
‐
around"
when
seeking
information
on
this
campus.
4.37 4.82 4.31 4.07 4.38 4.27
0.75
SAT:
Most
students
feel
a
sense
of
belonging
here. 5.13 5.10 5.04 5.26 4.92 5.89
0.97
SAT:
Faculty
care
about
me
as
an
individual.
5.30 5.34 5.35 5.11 4.90 5.52
0.62
SAT:
The
quality
of
instruction
in
the
vocational/technical
programs
is
excellent.
5.43 5.36 5.49 5.63 5.06 5.68
0.62
SAT:
Adequate
financial
aid
is
available
for
most
students.
5.36 5.44 5.55 5.51 5.03 5.89
0.86
SAT:
Internships
or
pract
ical
experiences
are
provided
in
my
degree/certificate
program.
5.12 5.05 6.03 5.54 4.89 5.16
1.13
6/26/2012 OIR
Items
rated
the
lowest
by
Slidell
students
26
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Grouped
by
Lowest
Response
of
Each
Campus/Site
SAT:
Child
care
facilities
are
available
on
campus.
4.83 3.71 4.23 3.33 2.92 4.67
1.92
SAT:
Security
staff
respond
quickly
in
emergencies.
5.42 5.46 5.68 5.53 5.41 6.50
1.09
SAT:
Financial
aid
awards
are
announced
to
students
in
time
to
be
helpful
in
college
planning.
4.98 4.91 4.72 4.60 4.43 5.85
1.42
SAT:
The
quality
of
instruction
I
receive
in
most
of
my
classes
is
excellent.
5.71 5.70 5.63 5.85 5.18 5.85
0.67
SAT:
There
are
a
sufficient
number
of
st
udy
areas
on
campus.
5.21 4.96 5.26 4.73 4.26 5.38
1.12
Items
rated
the
lowest
by
Slidell
students,
Cont.
SAT:
Faculty
are
understanding
of
students'
unique
life
circumstances.
5.29 5.31 5.09 5.26 5.03 5.82 0.80
SAT:
Parking
lots
are
well
‐
lighted
and
secure.
5.15 4.84 4.37 4.30 3.53 5.58
2.06
SAT:
My
academic
advisor
is
concerned
about
my
success
as
an
individual.
4.95 5.30 5.62 4.86 4.83 5.17
0.79
SAT:
Library
staff
are
helpful
and
approachable.
5.69 5.90 6.08 5.72 5.54 5.60
0.54
SAT:
It
is
an
enjoyable
experience
to
be
a
student
on
this
campus.
5.28 5.12 5.27 5.23 5.11 5.78
0.67
SAT:
My
academ
ic
advisor
is
knowledgeable
about
my
program
requirements.
5.32 5.55 5.95 5.34 5.29 5.46
0.66
SAT:
Computer
labs
are
adequate
and
accessible.
5.58 5.67 5.68 5.34 5.16 6.41
1.25
6/26/2012 OIR
27
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Grouped
by
Lowest
Response
of
Each
Campus/Site
SAT:
Policies
and
procedures
regarding
registration
and
course
selection
are
clear
and
well
‐
publicized.
5.23 5.43 5.10 5.03 5.00 5.93 0.93
SAT:
Faculty
take
into
consideration
student
differences
as
they
teach
a
course.
5.20 5.07 5.07 5.27 5.03 5.73
0.70
SAT:
The
student
center
is
a
comfortable
place
for
students
to
spend
their
leisure
time.
5.19 5.01 4.95 4.83 4.46 4.86
0.74
SAT:
The
amount
of
student
parking
space
on
campus
is
ade
quate.
3.96 4.46 3.14 3.86 2.06 5.83 3.77
SAT:
The
equipment
in
the
lab
facilities
is
kept
up
to
date.
5.46 5.37 5.54 5.28 5.08 5.19
0.46
Items
rated
the
lowest
by
Slidell
students,
Cont.
SAT:
This
institution
has
a
good
reputation
within
the
community.
5.39 5.30 5.76 5.50 5.06 5.69
0.70
SAT:
Faculty
provide
timely
feedback
about
student
progress
in
a
course.
5.50 5.45 5.83 5.41 4.92 5.46
0.91
SAT:
There
are
adequate
services
to
help
me
decide
upon
a
career.
5.16 5.16 5.59 5.23 4.90 5.68
0.78
SAT:
Counseling
staff
care
about
students
as
individuals.
5.05 5.33 5.45 5.06 4.88 5.50
0.62
SAT:
This
school
does
whatever
it
can
to
help
me
reach
my
e
ducational
goals.
5.01 5.03 4.93 4.93 4.67 5.48
0.81
SAT:
Faculty
are
interested
in
my
academic
problems.
5.26 5.08 5.21 4.95 4.62 5.12
0.64
6/26/2012 OIR
28
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Grouped
by
Lowest
Response
of
Each
Campus/Site
SAT:
Nearly
all
of
the
faculty
are
knowledgeable
in
their
fields.
5.58 5.78 5.89 5.45 5.42 5.56
0.47
SAT:
New
student
orientation
services
help
students
adjust
to
college.
5.38 5.34 5.32 4.92 4.90 5.38
0.48
SAT:
Faculty
are
usually
available
after
class
and
during
office
hours.
5.74 5.73 6.21 5.65 5.46 5.83
0.75
SAT:
Nearly
all
classes
deal
with
practical
experiences
and
applications.
5.36 5.38 5.84 5.44 5.22 6.17
0.94
SAT:
Students
are
notified
early
in
the
term
if
th
ey
are
doing
poorly
in
a
class.
5.06 5.18 5.64 5.19 4.54 5.32
1.10
Items
rated
the
lowest
by
Slidell
students,
Cont.
SAT:
Program
requirements
are
clear
and
reasonable.
5.51 5.49 5.63 5.66 5.33 5.65 0.33
SAT:
Channels
for
expressing
student
complaints
are
readily
available.
4.65 4.72 4.58 4.27 3.67 5.68
2.02
SAT:
On
the
whole,
the
campus
is
well
‐
maintained.
5.52 5.72 5.47 5.13 4.95 5.74
0.79
SAT:
There
is
a
good
variety
of
courses
provided
on
this
campus.
5.69 5.61 5.90 5.21 4.67 5.76
1.23
SAT:
I
am
able
to
experience
intellectual
growth
here.
5.60 5.52 5.81 5.68 5.16 5.73
0.64
All
services
I
need
are
av
ailable
on
my
primary
campus.
5.13 4.97 4.92 5.19 4.90 5.53
0.63
I
am
satisfied
with
the
student
activities
available
on
my
primary
campus.
5.43 5.54 5.73 5.42 5.00 6.07
1.07
6/26/2012 OIR
29
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Grouped
by
Lowest
Response
of
Each
Campus/Site
I
am
satisfied
with
the
knowledge
of
the
faculty
&
staff
on
my
primary
campus
about
student
activities
available.
5.84 5.81 6.07 5.84 5.14 5.71
0.94
I
am
satisfied
with
the
availability
of
on
campus
classes.
5.68 5.73 5.78 5.30 4.77 5.81
1.04
I
am
satisfied
with
the
availability
of
online
classes.
5.82 6.05 5.66 5.97 5.56 5.81
0.50
I
am
satisfied
with
the
amount
of
time
I
have
to
wait
to
ob
tain
admissions
services
on
my
campus.
5.39 5.29 5.32 5.69 5.00 6.00
1.00
I am satisfied with the amount of time I have to wait
Items
rated
the
lowest
by
Slidell
students,
Cont.
I
am
satisfied
with
the
amount
of
time
I
have
to
wait
to
obtain
financial
aid
services
on
my
campus.
5.83 5.97 5.77 6.23 5.53 5.75
0.70
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Part
‐
time
students.
5.59 5.68 5.59 5.92 5.46 6.08
0.62
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Evening
students.
5.63 5.62 5.59 5.91 5.17 6.09
0.92
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Under
‐
represented
populations.
5.57 5.64 5.76 5.83 5.45 6.11
0.65
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Commuters.
5.45 5.51 5.25 5.26 5.23 5.86
0.63
6/26/2012 OIR
30
City
Park
West
Bank
Charity
Covington Slidell
Technical
Sites
Gap
Highest
‐
Lowest
Noel-Levitz Student Satisfaction Inventory
Spring
2012
Campus/Site
Analysis
Grouped
by
Lowest
Response
of
Each
Campus/Site
SAT:
Satisfaction
that
campus
demonstrates
commitment
to
Students
with
disabilities.
5.70 5.92 5.74 6.16 5.42 6.19 0.77
SAT:
So
far,
how
has
your
college
experience
met
your
expectations?
4.70 4.60 4.50 4.53 3.90 4.59 0.80
SAT:
Rate
your
overall
satisfaction
with
your
experience
here
thus
far.
5.25 5.23 5.13 5.14 4.65 5.36
0.71
SAT:
All
in
all,
if
you
had
it
to
do
over
again,
would
you
enroll
here?
5.50 5.37 5.43 5.49 4.92 5.82
0.90
SAT:
My
academic
adv
isor
is
approachable. 5.16 5.67 5.76 5.21 5.59 4.96 0.80
SAT:
Admissions
counselors
accurately
portray
the
Items
rated
the
lowest
by
Technical
Sites
students
Items
rated
the
lowest
by
Slidell
students,
Cont.
campus
in
their
recruiting
practices.
5.02 5.16 5.02 4.90 5.33 4.86 0.48
SAT:
My
academic
advisor
is
knowledgeable
about
the
transfer
requirements
of
other
schools.
5.08 5.49 5.08 5.14 5.55 5.05
0.50
SAT:
Tutoring
services
are
readily
available.
5.37 5.30 5.58 5.74 5.74 5.22
0.52
SAT:
Academic
support
services
adequately
meet
the
needs
of
students.
5.13 4.96 5.49 5.02 4.97 4.90
0.59
SAT:
The
business
office
is
open
during
hours
which
are
convenient
for
most
students.
5.10 4.94 5.49 5.02 5.26 4.92
0.57
SAT:
Billing
policies
are
reaso
nable.
5.30 5.49 5.60 5.62 5.81 5.21 0.60
Scale
is
1
to
7,
7
=
Very
satisfied
Light
tinted
blocks
contain
the
lowest
rating,
dark
tinted
blocks
contain
the
highest
rating.
6/26/2012 OIR
31
