| Question/Requirement | 3
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2
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1
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0
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| What are the policies and procedures governing student complaints and are they adequate to meet the needs of the students? | Target is met; question or requirement is clearly addressed with examples/samples that are easy to understand. Anyone reviewing this would gain knowledge of how the College meets/addresses this standard. No clarity is required. Full Compliance evident with Question/Requirement
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Target is met; question or requirement is addressed with examples/samples; however, may not be clear to an external reviewer. I, in reviewing this information, still have some minor questions and/or feel the evidence (examples/ samples) provided do not demonstrate with 100% certainty compliance with this question/requirement
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Target is addressed; however not clearly enough to demonstrate compliance. Partial Compliance may be evident, but this needs more explanation and/or documentation | Target in NOT met – This really misses the mark; any reviewer would state “non-compliance” based on the information and/or its presentation in the report. |
| How are the policies and procedures governing student complaints disseminated? | Target is met; question or requirement is clearly addressed with examples/samples that are easy to understand. Anyone reviewing this would gain knowledge of how the College meets/addresses this standard. No clarity is required. Full Compliance evident with Question/Requirement
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Target is met; question or requirement is addressed with examples/samples; however, may not be clear to an external reviewer. I, in reviewing this information, still have some minor questions and/or feel the evidence (examples/ samples) provided do not demonstrate with 100% certainty compliance with this question/requirement
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Target is addressed; however not clearly enough to demonstrate compliance. Partial Compliance may be evident, but this needs more explanation and/or documentation | Target in NOT met – This really misses the mark; any reviewer would state “non-compliance” based on the information and/or its presentation in the report. |
| What is the evidence that the publicized policies and procedures are followed when resolving student complaints? | Target is met; question or requirement is clearly addressed with examples/samples that are easy to understand. Anyone reviewing this would gain knowledge of how the College meets/addresses this standard. No clarity is required. Full Compliance evident with Question/Requirement
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Target is met; question or requirement is addressed with examples/samples; however, may not be clear to an external reviewer. I, in reviewing this information, still have some minor questions and/or feel the evidence (examples/ samples) provided do not demonstrate with 100% certainty compliance with this question/requirement
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Target is addressed; however not clearly enough to demonstrate compliance. Partial Compliance may be evident, but this needs more explanation and/or documentation | Target in NOT met – This really misses the mark; any reviewer would state “non-compliance” based on the information and/or its presentation in the report. |
| How does the institution retain a record of student complaints? | Target is met; question or requirement is clearly addressed with examples/samples that are easy to understand. Anyone reviewing this would gain knowledge of how the College meets/addresses this standard. No clarity is required. Full Compliance evident with Question/Requirement
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Target is met; question or requirement is addressed with examples/samples; however, may not be clear to an external reviewer. I, in reviewing this information, still have some minor questions and/or feel the evidence (examples/ samples) provided do not demonstrate with 100% certainty compliance with this question/requirement
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Target is addressed; however not clearly enough to demonstrate compliance. Partial Compliance may be evident, but this needs more explanation and/or documentation | Target in NOT met – This really misses the mark; any reviewer would state “non-compliance” based on the information and/or its presentation in the report. |
Included
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Not Included
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| Policies and procedures for addressing student complaints | ||
| Evidence that the published policies and procedures are followed when resolving student Complaints | ||
| An example of a student complaint resolution (with sensitive information redacted) |
| Comments:
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