| Question/Requirement | 3
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2
|
1
|
0
|
| How does the institution define a “written student complaint”? | Target is met; question or requirement is clearly addressed with examples/samples that are easy to understand. Anyone reviewing this would gain knowledge of how the College meets/addresses this standard. No clarity is required. Full Compliance evident with Question/Requirement
|
Target is met; question or requirement is addressed with examples/samples; however, may not be clear to an external reviewer. I, in reviewing this information, still have some minor questions and/or feel the evidence (examples/ samples) provided do not demonstrate with 100% certainty compliance with this question/requirement
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Target is addressed; however not clearly enough to demonstrate compliance. Partial Compliance may be evident, but this needs more explanation and/or documentation | Target in NOT met – This really misses the mark; any reviewer would state “non-compliance” based on the information and/or its presentation in the report. |
| Question/Requirement | 3
|
2
|
1
|
0
|
| What are the policies and procedures governing written student complaints, and are they adequate to meet the needs of the students? | Target is met; question or requirement is clearly addressed with examples/samples that are easy to understand. Anyone reviewing this would gain knowledge of how the College meets/addresses this standard. No clarity is required. Full Compliance evident with Question/Requirement
|
Target is met; question or requirement is addressed with examples/samples; however, may not be clear to an external reviewer. I, in reviewing this information, still have some minor questions and/or feel the evidence (examples/ samples) provided do not demonstrate with 100% certainty compliance with this question/requirement
|
Target is addressed; however not clearly enough to demonstrate compliance. Partial Compliance may be evident, but this needs more explanation and/or documentation | Target in NOT met – This really misses the mark; any reviewer would state “non-compliance” based on the information and/or its presentation in the report. |
| Question/Requirement | 3
|
2
|
1
|
0
|
| How are the policies and procedures governing student complaints disseminated? | Target is met; question or requirement is clearly addressed with examples/samples that are easy to understand. Anyone reviewing this would gain knowledge of how the College meets/addresses this standard. No clarity is required. Full Compliance evident with Question/Requirement
|
Target is met; question or requirement is addressed with examples/samples; however, may not be clear to an external reviewer. I, in reviewing this information, still have some minor questions and/or feel the evidence (examples/ samples) provided do not demonstrate with 100% certainty compliance with this question/requirement
|
Target is addressed; however not clearly enough to demonstrate compliance. Partial Compliance may be evident, but this needs more explanation and/or documentation | Target in NOT met – This really misses the mark; any reviewer would state “non-compliance” based on the information and/or its presentation in the report. |
| Question/Requirement | 3
|
2
|
1
|
0
|
| Are there any differences in policies based on location or on mode of delivery? | Target is met; question or requirement is clearly addressed with examples/samples that are easy to understand. Anyone reviewing this would gain knowledge of how the College meets/addresses this standard. No clarity is required. Full Compliance evident with Question/Requirement
|
Target is met; question or requirement is addressed with examples/samples; however, may not be clear to an external reviewer. I, in reviewing this information, still have some minor questions and/or feel the evidence (examples/ samples) provided do not demonstrate with 100% certainty compliance with this question/requirement
|
Target is addressed; however not clearly enough to demonstrate compliance. Partial Compliance may be evident, but this needs more explanation and/or documentation | Target in NOT met – This really misses the mark; any reviewer would state “non-compliance” based on the information and/or its presentation in the report. |
| Question/Requirement | 3
|
2
|
1
|
0
|
| How was the policy approved and how is it revised if necessary? | Target is met; question or requirement is clearly addressed with examples/samples that are easy to understand. Anyone reviewing this would gain knowledge of how the College meets/addresses this standard. No clarity is required. Full Compliance evident with Question/Requirement
|
Target is met; question or requirement is addressed with examples/samples; however, may not be clear to an external reviewer. I, in reviewing this information, still have some minor questions and/or feel the evidence (examples/ samples) provided do not demonstrate with 100% certainty compliance with this question/requirement
|
Target is addressed; however not clearly enough to demonstrate compliance. Partial Compliance may be evident, but this needs more explanation and/or documentation | Target in NOT met – This really misses the mark; any reviewer would state “non-compliance” based on the information and/or its presentation in the report. |
| Question/Requirement | 3
|
2
|
1
|
0
|
| Are the publicized policies and procedures consistently followed when resolving student complaints? | Target is met; question or requirement is clearly addressed with examples/samples that are easy to understand. Anyone reviewing this would gain knowledge of how the College meets/addresses this standard. No clarity is required. Full Compliance evident with Question/Requirement
|
Target is met; question or requirement is addressed with examples/samples; however, may not be clear to an external reviewer. I, in reviewing this information, still have some minor questions and/or feel the evidence (examples/ samples) provided do not demonstrate with 100% certainty compliance with this question/requirement
|
Target is addressed; however not clearly enough to demonstrate compliance. Partial Compliance may be evident, but this needs more explanation and/or documentation | Target in NOT met – This really misses the mark; any reviewer would state “non-compliance” based on the information and/or its presentation in the report. |
| Question/Requirement | 3
|
2
|
1
|
0
|
| Where and how does the institution retain a record of student complaints? | Target is met; question or requirement is clearly addressed with examples/samples that are easy to understand. Anyone reviewing this would gain knowledge of how the College meets/addresses this standard. No clarity is required. Full Compliance evident with Question/Requirement
|
Target is met; question or requirement is addressed with examples/samples; however, may not be clear to an external reviewer. I, in reviewing this information, still have some minor questions and/or feel the evidence (examples/ samples) provided do not demonstrate with 100% certainty compliance with this question/requirement
|
Target is addressed; however not clearly enough to demonstrate compliance. Partial Compliance may be evident, but this needs more explanation and/or documentation | Target in NOT met – This really misses the mark; any reviewer would state “non-compliance” based on the information and/or its presentation in the report. |
| Question/Requirement | 3
|
2
|
1
|
0
|
| Is this record kept in a way to be able to discern if there are patterns in the complaints received? | Target is met; question or requirement is clearly addressed with examples/samples that are easy to understand. Anyone reviewing this would gain knowledge of how the College meets/addresses this standard. No clarity is required. Full Compliance evident with Question/Requirement
|
Target is met; question or requirement is addressed with examples/samples; however, may not be clear to an external reviewer. I, in reviewing this information, still have some minor questions and/or feel the evidence (examples/ samples) provided do not demonstrate with 100% certainty compliance with this question/requirement
|
Target is addressed; however not clearly enough to demonstrate compliance. Partial Compliance may be evident, but this needs more explanation and/or documentation | Target in NOT met – This really misses the mark; any reviewer would state “non-compliance” based on the information and/or its presentation in the report. |
Included
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Not Included
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| Policies and procedures for addressing written student complaints.
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||
| Details on where the policies and procedures are published and efforts taken to ensure students, faculty, and staff are aware of the policies.
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| An example of a written student complaint resolution (with sensitive information redacted).
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| A description of how the institution maintains a record or records of written student complaints that includes:
–The individuals/offices responsible for maintenance of the record(s). –Elements of a complaint review that are included in the record(s). –Where the record(s) is located if centralized, or how records are maintained if decentralized. |
| Comments:
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