In accordance with IT- 1822.1E, Technology Services Office of Information Technology Priority Service Level Requirements In accordance with the College’s Technology Services policy, once a request for technology services has completed the online approval process, it generally takes about three (3) to five (5) working days to complete most requests. Requests generally adhere to this timeline unless otherwise indicated or circumstance dictates that a Priority Service Level is required.
This is indicated by the following parameters on the help desk system request: - Priority- Need By Date - Urgency Should a particular request require a longer period of time for completion, the contact person is usually notified.
Each request should be ...
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Adobe Portable Document Format (.pdf) - application/pdf
1822-1E Technology Services - Priority Service Level Requirements.pdf
DELGADO POLICIES 
