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IT-1822.1E Technology Services - Priority Service Level Requirements
Outlines priority service level requirements for technology requests in accordance with IT-1822.1E
Handle: Document-3906
Owner: Laiche, Karen (User-23, klaich:DocuShare)DS
Wednesday, May 12, 2010 01:48:59 PM CDT
Wednesday, May 12, 2010 01:53:02 PM CDT
Modified By: Laiche, Karen (User-23, klaich:DocuShare)DS
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  • In accordance with IT- 1822.1E, Technology Services Office of Information Technology Priority Service Level Requirements In accordance with the College’s Technology Services policy, once a request for technology services has completed the online approval process, it generally takes about three (3) to five (5) working days to complete most requests. Requests generally adhere to this timeline unless otherwise indicated or circumstance dictates that a Priority Service Level is required.
  • This is indicated by the following parameters on the help desk system request: - Priority- Need By Date - Urgency Should a particular request require a longer period of time for completion, the contact person is usually notified.
  • Each request should be ...
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1822-1E Technology Services - Priority Service Level Requirements.pdf
Preferred Version: IT-1822.1E Technology Services - Priority Service Level Requirements